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Hotel El Convento

4.5 star property
VIP Access

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Photo gallery for Hotel El Convento

Relax by the pool surrounded by lush greenery and city views.
Two beds with matching headboards and decorative metal frames, set against a warm yellow backdrop with a view of lush greenery.
Relax in style on this serene patio, surrounded by lush greenery and comfortable seating.
Meet in style with a long, rectangular table and a stunning garden view through the arched doorway.
Stunning architecture with lush greenery and expansive outdoor spaces.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Gym

Explore the area

Map
100 Cristo St, San Juan, 00901
  • Port of San Juan
    ‪7 min walk‬
  • Puerto Rico Convention Center
    ‪6 min drive‬
  • Pan American Pier
    ‪7 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Garden Terrace

Garden Terrace | In-room safe, individually decorated, individually furnished, desk

Garden Terrace

9.0 out of 10
Wonderful
(12 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Single Room

Junior Single Room | In-room safe, individually decorated, individually furnished, desk

Junior Single Room

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | In-room safe, individually decorated, individually furnished, desk

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 2 Double Beds

In-room safe, individually decorated, individually furnished, desk

Deluxe Double Room, 2 Double Beds

8.8 out of 10
Excellent
(16 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Room | In-room safe, individually decorated, individually furnished, desk

Room

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

Double Room | In-room safe, individually decorated, individually furnished, desk

Double Room

9.2 out of 10
Wonderful
(20 reviews)
  • 28 sq m
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | In-room safe, individually decorated, individually furnished, desk

Superior Room

9.2 out of 10
Wonderful
(31 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel El Convento

Luxury hotel with fitness centre and 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, free use of bicycles and concierge services.
Hotel El Convento offers 81 accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel El Convento. During your stay, you're just a quick walk from Port of San Juan. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the location
  • Steps from Catedral Basilica Menor de San Juan Bautista and San Juan Gate
Hotel El Convento offers its guests an outdoor pool, a fitness centre, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at the luxury Hotel El Convento.

This 4.5-star San Juan hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Patio del Nispero – On-site restaurant.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Patio del Nispero

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 25 per person
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Convento
Convento Hotel
El Convento
El Convento Hotel
El Convento San Juan
El Hotel Convento
Hotel Convento
Hotel El Convento
Hotel El Convento San Juan
Hotel El Convento Hotel
Hotel El Convento San Juan
Hotel El Convento Hotel San Juan

Hotel El Convento Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 654 out of 1003 reviews
Rating 8 - Good. 192 out of 1003 reviews
Rating 6 - Okay. 78 out of 1003 reviews
Rating 4 - Poor. 53 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carmencita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the old decor from years ago, but can also say they've elevated the the beauty of the hotel with renovations. I've been staying at El Convento every year (with the exception of Maria and Covid) for 10-years and will continue to to come back for years to come. Thank you
Stayed 2 nights in Apr 2025

10/10 Excellent

Jessica

Stayed 2 nights in Apr 2025

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolute old world charm in the middle of all the action and yet our room was surprisingly quiet with the double doors shut. Staff were welcoming and friendly. We enjoyed our stay and would recommend to friends!
Stayed 2 nights in Mar 2025

8/10 Good

Rosanne, Littleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is an old hotel that has been restored several times. As such, it is NOT a resort like you would get in "new" San Juan. What it doesn't have in bells and whistles it makes up for in warmth and charm. The staff go above and beyond, the location is unbeatable, and the old world ambiance makes for a wonderful stay. My only word of caution is do not drive to the hotel as there is no dedicated parking, and especially on weekends, parking can be a challenge. Will definitely stay there again!
Stayed 2 nights in Apr 2025

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in Old St. Juan. It is an old convent, (17th century). There is a very large inner courtyard with shady cloisters on all four sides. The central area was full of plants and flowers and one very large old tree! A delightful place to stay and very comfortable. Excellent staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small historical 5 star hotel that once was a convent right in the heart of Old San Juan
Stayed 4 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Lourdes

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Property conditions hazard experienced

Service was great but the room conditions were not ideal there was a water leak through one spotlight on the shower ceiling I did not sleep the entire night hearing the sound of pouring water also an awful alergie because of the mold.
Stayed 2 nights in Apr 2025

2/10 Terrible

Margaret

Stayed 2 nights in Apr 2025

10/10 Excellent

Kevin, Stephens City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history in it and all around it is phenomenal
Stayed 3 nights in Apr 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel had a historic feel but the VIP experience didn’t feel VIP other than one bottle of wine given at check in and turn down service in the evening. The food quality of the restaurant on the property is NOT good.
Stayed 3 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel. Convenient location, beautiful views, very nice staff. Rooms are simple but clean and comfortable. Enjoyed complimentary beach pass to beach hotel nearby. Highly recommend!
Stayed 4 nights in Mar 2025

10/10 Excellent

Ramez

Business traveller
Stayed 3 nights in Mar 2025

6/10 Okay

wilfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Hotel but this time room was not ready in time.
Stayed 2 nights in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Beautiful hotel. Historic but well maintained. All staff was friendly and helpful. Very walkable to shopping, restaurants and historic sites.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sylvia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Love it!
Stayed 4 nights in Mar 2025

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

The hotel is old No amenities… sheets and towels were not up to par… Could not access bill or voucher for parking which is 15 minutes away !!! Checking out … they were not serviceable or cared about our voucher or bill…, Expensive hotel with no real service …:
Stayed 2 nights in Mar 2025

8/10 Good

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a great location. We could walk to many sites and restaurants. The daily wine reception was very nice.
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort

Service really needs to improve to justify cost

This hotel is in the BEST location ever! It is a beautiful historical building with a really nice, relaxed vibe. However, the service really needs to improve to justify the very expensive rate and to make this hotel comparable to other luxury hotels. The front desk staff are not very helpful and every time you request something, it feels like you are a burden to the staff! The sheets are not spotless clean and we actually found spots on blankets twice! When you call the front desk for anything (e.g., extra towels, etc.) it's a hit-and-miss as to whether they will get you what you need! Overall, it's in a great location and a beautiful building but not top-notch service.
Stayed 6 nights in Mar 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Mar 2025

8/10 Good

Ruben

Business traveller
Liked: Property conditions & facilities, room comfort
Some employees very unresponsive but Still a great location and nice place to stay. Wine hour is great but limited wine supply. Coffee needs to be improved but is free.
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephen, Findlay

Stayed 4 nights in Mar 2025

10/10 Excellent

Kennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and beautiful architecture. Offers free water bottles, hot coffee and tea, and free wine and cheese. Soundproof is great.
Stayed 2 nights in Mar 2025

10/10 Excellent

joedh o

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Convento is my Favorite Hotel in old san juan
Stayed 2 nights in Mar 2025