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Aparthotel·Private host

Hugo's Rental

2.0 star property

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Photo gallery for Hugo's Rental

Presidential Apartment, City View | Terrace/patio
Presidential Apartment, City View | Private kitchen | Microwave
Exterior
Presidential Apartment, City View | Free WiFi, bed sheets
Presidential Apartment, City View | Living area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi

Explore the area

View in a map
200 C. de O'Donnell, San Juan, San Juan, 00901
  • Place, Calle Fortaleza
    ‪1 min walk‬
  • Place, Port of San Juan
    ‪4 min walk‬
  • Place, Plaza de Armas
    ‪4 min walk‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪16 min drive‬

Room options

View all photos for Classic Studio

Classic Studio | Free WiFi, bed sheets

Classic Studio

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Apartment, City View

Presidential Apartment, City View | Living area

Presidential Apartment, City View

  • 111 sq m
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Double Beds

View all photos for Room

Free WiFi, bed sheets

Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room

Basic Room | Free WiFi, bed sheets

Basic Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room

Comfort Room | Free WiFi, bed sheets

Comfort Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room

Classic Room | Free WiFi, bed sheets

Classic Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Standard Room | Free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room

Traditional Room | Free WiFi, bed sheets

Traditional Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Studio, Garden View

Basic Studio, Garden View | Free WiFi, bed sheets

Basic Studio, Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Studio

Comfort Studio | Free WiFi, bed sheets

Comfort Studio

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio

Standard Studio | Free WiFi, bed sheets

Standard Studio

  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Studio

Traditional Studio | Free WiFi, bed sheets

Traditional Studio

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hugo's Rental

Aparthotel in San Juan, 8-minute walk to Port of San Juan
A microwave in a common area and free Wi-Fi in public areas are available at this smoke-free aparthotel. Each apartment offers free WiFi, a hairdryer and a shower. Housekeeping is available on request.
Hugo's Rental offers 12 air-conditioned accommodations with complimentary slippers and a hairdryer. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
During your stay at Hugo's Rental, you're just a quick walk from Port of San Juan. Free WiFi in public areas is available. This budget aparthotel has 12 apartments. Enjoy your stay with amenities like free WiFi in each apartment.
  • Each apartment offers a hairdryer and a shower
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Services include luggage storage and a virtual front desk
  • Just a 2-minute drive from Port of San Juan and 6 minutes from Distrito T-Mobile
Hugo's Rental offers its guests a microwave in a common area. WiFi is free in public spaces.

This San Juan aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Shared microwave

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Laundry

  • Laundromat nearby

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Luggage storage
  • Virtual front desk

Location highlights

  • In a shopping district
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 12 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and an access code; your host will greet you
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests

Access methods

Access code, host will greet you

Pets

  • Pets and service animals are not allowed at Hugo's Rental

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200
  • An effective city/local tax rate of 7.0 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests planning on arriving outside normal check-in hours will receive an email with special check-in instructions and an access code. The host will greet guests on arrival. A virtual front desk provides assistance to guests.
Property Registration Number 609095100

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hugo's Rental San Juan
Hugo's Rental Aparthotel
Hugo's Rental Aparthotel San Juan

Reviews

Hugo's Rental Reviews

9.4

Exceptional

9.8/10

Cleanliness

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 188 out of 246 reviews
Rating 8 - Good. 40 out of 246 reviews
Rating 6 - Okay. 10 out of 246 reviews
Rating 4 - Poor. 5 out of 246 reviews
Rating 2 - Terrible. 3 out of 246 reviews

Reviews

8/10 Good

Maritza, Tampa

Travelled with partner
The place has a lot of potential. Unfortunately, it could use better maintenance and decor for a more aesthetically pleasing look. The rooms were clean but small. Photos are a bit deceiving. Parking is not easy. There are parking lots nearby thou for 10-15 night. Really close to everything.
Stayed 3 nights in May 2025

10/10 Excellent

JUAN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación, cuartos cómodos y muy limpios. Creo haber elegido la mejor opción de alojamiento en el viejo San Juan.
Stayed 4 nights in Aug 2025

10/10 Excellent

Briana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing time, convenient to everything, and the host was always there when needed!
Stayed 4 nights in Jul 2025

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful place. Awesome neighborhood/ location. Not too loud from the outside noise, but walls are thin if you don't want your inside neighbors to hear what you're up to. Comfy bed too
Stayed 2 nights in Aug 2025

10/10 Excellent

Raul, Brooklyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is amazing and so accommodating. The host was truly a blessing with the recommendations on what to eat for breakfast, lunch and dinner !. Truly appreciate the staff for the cleanliness, the beauty with the plants and just overall culture. Would definitely come back and recommend everyone to come back. Everything was nearby and to be honest you really didn’t need a car cause you have everything within walking distance. Once again thank you for the wonderful and pleasant experience and stay 😊
Stayed 3 nights in Aug 2025

8/10 Good

Paula

Liked: Cleanliness, property conditions & facilities
Very good location!
Stayed 4 nights in Jun 2025

10/10 Excellent

brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was very easy to communicate, helpful, abominations was great. Helpful to find things we needed and willingness to help with those things. Thank you
Stayed 2 nights in Aug 2025

8/10 Good

Elisa

Travelled with group
Liked: Cleanliness, property conditions & facilities
Hugo’s is the cutest little spot located near lots of local spots and right across from the plaza. We had a great stay here. It’s a great location, clean, and quiet. Be warned that parking is an issue if you have a car (uber friendly) and the walls are very thin. Only reason I didn’t give it 5 stars was due to communication about check in. No email was sent so I had a hard time finding it but luckily ran into another guest who directed me to where to check in.
Stayed 3 nights in Aug 2025

10/10 Excellent

Lizzette

Liked: Cleanliness, property conditions & facilities
We really enjoyed our stay, Maricruz and her staff were always very attentive and kind
Stayed 4 nights in Aug 2025

8/10 Good

Gladys

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was perfect. Glad we didn’t have a rental car because there is no parking close by. Room was clean except there was sand in between the sheets.
Stayed 1 night in Jul 2025

4/10 Poor

Terra D

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The pros: conveniently located in the heart of old san juan within walking distance to some very good restaurants and a great hangout spot we visted every night we were there called moreno. We early and was able to have our room at 1:30 which was nice. The cons: very small rooms the tv did not work the whole stay we could hear the neighbors thruout the whole night early morning hours especially, i felt like we were a burden when we asked questions and it was me and my husbands first time coming to puerto rico so we kind of wanted to know about the area and what there was to do the lady wasnt helpful in that department and ut seemed like we were a bother to her we didnt feel welcome and nothing was explained as i thought that since it was a small hotel we would get a tour of what we were getting into when we arrived it wasnt nothing like that we walked in told our room was on the second floor given a code and told to scan a qr code for activities in the area which were slim to none and wasnt helpful so we decided to start asking locals what to do and how to get places we found out more from them than the place we were staying when i booked this room i booked it on reviews and how helpful the staff was and there is no staff there is no front desk and no they arent helpful at all..the only good thing i can say is we felt safe the room was always clean and the area had a ton of bars and restaurants and lots of shopping but dont expect to be catered to.
Stayed 4 nights in Aug 2025

10/10 Excellent

Christal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay! It was in a great location easily accessible to everything! The locals are wonderful
Stayed 4 nights in Jul 2025

10/10 Excellent

Idanis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a comfortable stay with my daughter. Maricruz was in touch with me the whole time. We had everything we needed and even used the beach chairs and were provided beach towels. Definitely recommend
Stayed 6 nights in Jul 2025

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place is absolutely adorable and cute rooms! It’s right in the heart of old San Juan, walkable to most things. Would highly recommend!
Stayed 1 night in Jul 2025

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Highly recommend
Stayed 3 nights in Jul 2025

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location to shops and restaurants and the host was right across the street incase we needed anything plus provided recommendations for the area.
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Thanks!
Stayed 1 night in Jul 2025

10/10 Excellent

Yanira

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, everything is walking distance. Great experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Britny

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked our room last minute, and the owners were so accommodating and quick to respond. The building was beautiful and clean and very open. Loved everything anout this! Woke up to the sun comming in the window and the castle right out side our window it was amazing. Will stay here again when we come back!
Stayed 1 night in Jul 2025

6/10 Okay

Katelyn

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Roei

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Shawna

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was not as described, walls were thin, the fridge was making noise and there was no TV. Luggage assistance was available when we checked in but would not be available when we needed to leave for the airport. We left 2 hours after check-in and they were unwilling to refund for the 2nd night we wouldnt be staying.
Stayed 2 nights in Jun 2025

10/10 Excellent

Narciso

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Communication with the Hostess Maricruz was excellent. She answered all my questions and then some! The place was beautiful and immaculate
Stayed 2 nights in Jun 2025

10/10 Excellent

Zoe Andarsio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay at Hugo’s Rental!! Will be staying here next time I’m in Puerto Rico!
Stayed 3 nights in Jun 2025

4/10 Poor

Jessica

Liked: Cleanliness, room comfort

Nice Place, Horrible Communication

Pros: The location is amazing. The ambiance inside is nice- lots of plants. The high ceilings make the room feel bigger than it is. Cons: Communication. The building and room require codes. Several days before our arrival, I received a message asking for my arrival time. I said around 3pm. The morning of, I received the exact same message. I responded 9am that we would arrive between 3-4. The message gave me the numbers of Maricruz and Anthony and it said I would receive the codes before check-in (3pm). We arrived at 3:45pm. No codes. I called Maricruz. No answer. Anthony. No answer. I texted that we had arrived and did not have codes to get in. I called both numbers again. Still no answer. My partner went across the street to the market owned by the same people. They tried to contact Maricruz. I called again. All while standing outside in the blistering heat with our luggage. I was sent to voicemail after 1 ring and that's when I was texted the codes. At 4:21. No apology. No acknowledgement that they were late, that there was any inconvenience. No offer of anything. Just...the codes.
Stayed 2 nights in Jun 2025