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Hotel Rumbao, a Tribute Portfolio Hotel

4.0 star property

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Photo gallery for Hotel Rumbao, a Tribute Portfolio Hotel

Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior
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Outdoor pool
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Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • Parking available

Explore the area

View in a map
100 Brumbaugh Street, San Juan, Puerto Rico, 00901
  • Port of San Juan
    ‪1 min walk‬
  • Pier 1
    ‪3 min walk‬
  • Castillo San Felipe del Morro
    ‪3 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(58 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Bay View

Deluxe Room, 1 King Bed, Bay View | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(19 reviews)
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Balcony, Bay View

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

9.2 out of 10
Wonderful
(50 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

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Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

8.8 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Rumbao, a Tribute Portfolio Hotel

Bayside hotel with 24-hour fitness centre and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, valet parking and conference space. Housekeeping is available on request.
Hotel Rumbao, a Tribute Portfolio Hotel offers 245 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Fridges, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Rumbao, a Tribute Portfolio Hotel. During your stay, you're just a quick walk from Port of San Juan. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy local cuisine while dining at KUEROS Restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Pier 3 and Teatro Tapia
  • Dogs welcome for a fee
Hotel Rumbao, a Tribute Portfolio Hotel offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 5973 square feet (555 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Rumbao, a Tribute Portfolio Hotel. For a fee, parking is available.

This 4-star San Juan hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
KUEROS Restaurant – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 26 per day)
  • Secured, covered valet parking on site (USD 36 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 25 for adults and USD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • KUEROS Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,973 square feet of conference space
  • Computer station

Outdoors

  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 38.15 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25.00 for adults and from USD 19.00 for children
  • Covered self-parking fee: USD 26.00 per day (in/out privileges)
  • Valet parking fee: USD 36.00 per night (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Old San Juan Casino
Old Sheraton
Old Sheraton Hotel
Sheraton Old
Sheraton Old Hotel & Casino
Sheraton Old San Juan
Sheraton Old San Juan Casino
Sheraton Old San Juan Hotel & Casino
Sheraton San Juan Casino
Old San Juan Sheraton
San Juan Sheraton
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
Sheraton Old San Juan Hotel
Sheraton Old Hotel

Hotel Rumbao, a Tribute Portfolio Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 773 out of 1115 reviews
Rating 8 - Good. 196 out of 1115 reviews
Rating 6 - Okay. 70 out of 1115 reviews
Rating 4 - Poor. 29 out of 1115 reviews
Rating 2 - Terrible. 47 out of 1115 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right across from cruise port. Clean safe and modern
Stayed 1 night in May 2025

10/10 Excellent

Glenda

Liked: Cleanliness, amenities, property conditions & facilities
Very centrally located and friendly staff.
Stayed 1 night in May 2025

8/10 Good

Sandra

Travelled with family and small children
Liked: Staff & service, amenities
Beautiful city
Stayed 2 nights in May 2025

10/10 Excellent

Madeleine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional Service!

The Hotel is absolutely gorgeous. The Staff was exceptional in their service, attitude and service
Stayed 1 night in May 2025

10/10 Excellent

Nily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Cyrus

Liked: Cleanliness
Stayed 4 nights in May 2025

2/10 Terrible

Melissa, Bourbonnais

Disliked: Amenities
I had a medical emergency (kidney stones) had to have emergency surgery twice for the same issue I called and sent numerous text and chats through Expedia about cancellation and they will not let me change my reservation for a later date or even credit me back my money. I not only missed this but also today (May 16, 2025) I should be boarding a cruise ship with Royal Caribbean for a 8 day cruise. This was supposed to be my first time to Puerto Rico and this makes me second guess my choices about even visiting this country and if they would all treat me like this makes me feel that the money is more important than a medical emergency. I never made it to the island or the hotel and I hope you all rot in hell for the way you treat people.
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Aartie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Yadira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel!

Excellent stay! The staff of the reception was polite and very helpful, considering that our flight was delayed by 1 day. We paid for the evening even though we missed the first evening, but I understand that’s not the hotel fault. The food at Kueros, the hotel’s restaurant was excellent, and the service was top notch as well. Hotel is in a great location. Definitely my hotel of choice when we come back to San Juan!
Stayed 3 nights in May 2025

10/10 Excellent

Lance

Great and clean place!
Stayed 1 night in Mar 2025

10/10 Excellent

Wilmary

Stayed 1 night in May 2025

10/10 Excellent

JAVIER, naguabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated Hotel in Old San Juan with great restaurant for all day dining. Rooms are modern and spacious and staff is attentive and helpful, very well selected and trained staff. Close to all restaurants and shops in Old San Juan
Stayed 4 nights in Apr 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities

Pre-cruise stay

The location is excellent for cruisers. Unfortunately we arrived at 5am but was unable to check-in until about 2pm and that encountered additional cost. The room was nice with a table and chairs for eating. Having a CVS connected to the hotel was a bonus.
Stayed 1 night in Apr 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel .
Stayed 3 nights in May 2025

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location very close to restaurants bars and shops. The staff was very helpful and accommodating we were given a little extra later check out because our flight was delayed and our room was upgraded so we had a view of the Bay. There was music in the hotel bar three nights a week which was a plus. The room was quiet and very comfortable. We would definitely stay there again.
Stayed 4 nights in May 2025

10/10 Excellent

Katherine

Stayed 3 nights in May 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Gary

Stayed 1 night in Apr 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Loved Michael and Christian at the bar. They were kind, respectful and very attentive.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dorothy

Liked: Cleanliness, property conditions & facilities
Very clean, friendly staff, great restaurant on-site, walkable to points of interest
Stayed 3 nights in Apr 2025

4/10 Poor

Gregorio

Travelled with partner
The hotel room was spacious. However, the housing was a disgrace. Our room was not cleaned at 5pm and when I called the receptionist to clean room it took almost 1 hour before the cleaner arrived. I also talk to the receptionist and ask why the room was not cleaned. He insisted that we put a do not disturb sign at the door which was wrong. He kept insisting that it was the reason. He was very arrogant and did not even apologize regarding the cleaning. It was about 6pm when the cleaning maid completed the cleaning.
Stayed 3 nights in Apr 2025

10/10 Excellent

Santiago

Stayed 2 nights in Apr 2025

10/10 Excellent

Domingo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025