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Hotel Rumbao, a Tribute Portfolio Hotel

4.0 star property

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Photo gallery for Hotel Rumbao, a Tribute Portfolio Hotel

Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior
Premium bedding, down duvets, pillow-top beds, in-room safe
Outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

Map
100 Brumbaugh Street, San Juan, Puerto Rico, 00901
  • Port of San Juan
    ‪1 min walk‬
  • Castillo San Felipe del Morro
    ‪3 min drive‬
  • Pan American Pier
    ‪7 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(45 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Bay View

Deluxe Room, 1 King Bed, Bay View | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(19 reviews)
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Balcony, Bay View

8.6 out of 10
Excellent
(8 reviews)
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

9.2 out of 10
Wonderful
(43 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds (Mobility Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Rumbao, a Tribute Portfolio Hotel

Bayside hotel with 24-hour fitness centre and 24-hour front desk
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, valet parking and conference space. Housekeeping is available on request.
Hotel Rumbao, a Tribute Portfolio Hotel offers 245 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Fridges, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Rumbao, a Tribute Portfolio Hotel. During your stay, you're just a quick walk from Port of San Juan. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy local cuisine while dining at KUEROS Restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Pier 3 and Teatro Tapia
  • Dogs welcome for a fee
Hotel Rumbao, a Tribute Portfolio Hotel offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 5973 square feet (555 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Rumbao, a Tribute Portfolio Hotel. For a fee, parking is available.

This 4-star San Juan hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
KUEROS Restaurant – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 26 per day)
  • Secured, covered valet parking on site (USD 36 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 25 for adults and USD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • KUEROS Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,973 square feet of conference space
  • Computer station

Outdoors

  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 38.15 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25.00 for adults and from USD 19.00 for children
  • Covered self-parking fee: USD 26.00 per day (in/out privileges)
  • Valet parking fee: USD 36.00 per night (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Old San Juan Casino
Old Sheraton
Old Sheraton Hotel
Sheraton Old
Sheraton Old Hotel & Casino
Sheraton Old San Juan
Sheraton Old San Juan Casino
Sheraton Old San Juan Hotel & Casino
Sheraton San Juan Casino
Old San Juan Sheraton
San Juan Sheraton
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
Sheraton Old San Juan Hotel
Sheraton Old Hotel

Hotel Rumbao, a Tribute Portfolio Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 705 out of 1016 reviews
Rating 8 - Good. 178 out of 1016 reviews
Rating 6 - Okay. 64 out of 1016 reviews
Rating 4 - Poor. 28 out of 1016 reviews
Rating 2 - Terrible. 41 out of 1016 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Louis, Belmont

Stayed 2 nights in Mar 2025

10/10 Excellent

Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in San Juan, the rooms are comfy and stylish
Stayed 1 night in Mar 2025

10/10 Excellent

Kellie, Woongarrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying at Hotel Rumbao. Great place to stay, in a great location. The staff were fantastic
Stayed 2 nights in Apr 2025

10/10 Excellent

Jon

Stayed 1 night in Feb 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2025

10/10 Excellent

Sylvia

Travelled with family
Liked: Amenities, property conditions & facilities
The location to where I wanted to be, and the decor of the property. The room was very nice.
Stayed 1 night in Apr 2025

10/10 Excellent

Mabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, walked from the port to the Hotel
Stayed 1 night in Apr 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great ! Only complaint is no mattress covers just a sheet when you pick up the sheet you see the mattress. Staff was amazing ! Great location, food and market in the hotel are great !
Stayed 1 night in Mar 2025

8/10 Good

Shelaine

Stayed 2 nights in Mar 2025

10/10 Excellent

Mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the view, the room was excellent, staff was extremely nice and honest. My wife left her phone in the restaurant they called my friends phone to locate us and secured the phone. We really appreciated that.
Stayed 2 nights in Mar 2025

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Disappointing Start to Vacation

They didn't have our room ready. We had to wait until well past 10:30pm to get our room despite telling them we'd be there around 8PM. They gave us a credit to their very expensive restaurant and stored our luggage.
Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

The hotel was just perfect and the food were superb! Especially the one I ordered "Coffee rub" Ribeye steak and was so delicious 😋! The area was just location to go shops and the areas for visit of museum or historical sites! You will love it !
Stayed 2 nights in Mar 2025

10/10 Excellent

Janae

Travelled with family
Liked: Amenities
Amazing stay! Beautiful location with great staff.
Stayed 3 nights in Apr 2025

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing stay
Stayed 1 night in Mar 2025

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just beautiful property the pool was refreshing. The area was beautiful
Stayed 1 night in Apr 2025

10/10 Excellent

Fiorella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights after a cruise and had a fabulous stay. Really appreciated the vouchers for meals, the kids loved the pool and hot tub, clean spacious room always made up daily for us, kind staff, was able to drop off luggage early after the cruise and also they kept it for us after checkout while we used the pool for the day. Location is fantastic for exploring old San Juan. Restaurant on property was very good, both dinner and the breakfast one on the main floor - coffee especially fantastic. No bad things to say about this place. Ice machines and water dispensers too!
Stayed 3 nights in Mar 2025

2/10 Terrible

Derek

Travelled with family and small children
Disliked: Cleanliness, staff & service
We were traveling with 2 young children (8 and 4). We arrived at the hotel at 10:30a and was told our room wasn't ready and check-in time should be at 4p. But they promised to call if the room was ready earlier. We waited until 5pm without any call, so went to check and was told our room was still not ready because they were overbooked the previous night. Finally at 6:30p we went to the counter to check again and got our room. No phone call at all the whole time, and no offer of any help during our wait. When we got to the room, the floor in the room and the walls in the shower were still both dirty. Clearly didn't do a good job cleaning or managing their schedules.
Stayed 1 night in Mar 2025

8/10 Good

Heidy, irvine

Stayed 2 nights in Mar 2025

10/10 Excellent

nanette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
EVERY ASPECT OPF OUR ONE NIGHT STAY WAS EXCELLENT
Stayed 1 night in Mar 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Casey

Liked: Cleanliness
Stayed 1 night in Mar 2025

2/10 Terrible

Marisol, Milwaukee

Travelled with group
After traveling since 6am to get here at 4:30pm to sit in line an hour to check in was a bit much. Then people who had checked in but were waiting for a room were skipping people in line because they were tired of waiting hours for their rooms. Just was a horrible experience after a long day of travel. They needed more people working the front desk. Then to be given a voucher for food as to make up for the inconvenience when the voucher only cover $35 of a very expensive meal where the food was not worth the money.
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Maria

Travelled with family
Liked: Staff & service, amenities
I had higher expectations of this hotel . It was not horrible. What was great because it’s close to port and within walking distance of everything in old San Juan . Love the cafe on 1st floor . Excellent service, coffee and lunch . Restaurant food was good and clean , just a lil slow because they are short staffed. The hotel needs updating. They need to rid of all the carpet . The carpet is filthy . It smells horrible in room floors and rooms. It smells of mold and mildew. I am allergic and I couldn’t breathe and needed an inhaler and allergy meds to manage . Rooms are updated and clean. Gentleman helping with luggage were awesome and front desk staff. Ps water the plants they are all dying in the hotel . If the smell Doesn’t bother you than I would recommend.
Stayed 1 night in Mar 2025