4/10 Poor
Rene, springfield
21 Aug 2025
I have stayed at this Best Western many times and I am surprised and disappointed at my experience this time. The door to my room would not latch unless I slammed it with great force, the fan in the bathroom was not working, there was an overpowering, cloyingly sweet and unpleasant scent of room air freshener that about knocked me over when I stepped into the room, so strong that the clothes I hung up now smell like that. The AC unit leaked water and the carpet in front of it was saturated. The fridge made a loud rattling sound when the motor turned on. While the bed was comfy, linens were nice and there were lots of pillows, between the smell and the fridge, it was not a good night's sleep. Staff was pleasant and took my complaints about the door, the fan, and the soaked carpet seriously, complimentary breakfast was adequate and the dining area is large and patio/pool area are very pretty. But BW needs to address maintenance in this hotel.
Rene
Stayed 1 night in Aug 2025
























