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Hotel Santa Cruz Huatulco

3.0 star property

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Photo gallery for Hotel Santa Cruz Huatulco

Front of property – evening/night
Flat-screen TV
Interior
International cuisine
Double Room, 2 Double Beds | 1 bedroom, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Gym
  • 24/7 front desk
  • Breakfast available

Explore the area

View in a map
Boulevard Santa Cruz 203, Santa María Huatulco, OAX, 70989
  • Place, Santa Cruz Bay
    ‪5 min walk‬
  • Place, Playa Santa Cruz
    ‪8 min walk‬
  • Place, El Zócalo
    ‪9 min drive‬
  • Airport, Huatulco, Oaxaca (HUX-Bahías de Huatulco Intl.)
    ‪33 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | 1 bedroom, in-room safe, desk, laptop workspace

Double Room, 2 Double Beds

7.4 out of 10
Good
(19 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard with internal view

1 bedroom, in-room safe, desk, laptop workspace

Double Room Standard with internal view

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 4

View all photos for Room Standard with Sofa

1 bedroom, in-room safe, desk, laptop workspace

Room Standard with Sofa

  • 18 sq m
  • Sleeps 2

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About this property

Hotel Santa Cruz Huatulco

Family-friendly hotel with free valet parking and fitness centre
Along with an outdoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar and a sauna are on-site.
Hotel Santa Cruz Huatulco offers 89 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Santa Cruz Huatulco, you're just a quick walk from Santa Cruz Bay. You'll find features such as free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking, self-parking and Motorhome/coach/lorry parking
  • Enjoy international cuisine while dining at Mar
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and a playground
  • Within a 10-minute walk of Santa Cruz Bay and Playa Santa Cruz
  • Cats and dogs welcome for a fee (restrictions apply)
Hotel Santa Cruz Huatulco offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Hotel Santa Cruz Huatulco. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 3-star Santa María Huatulco hotel.

For a fee, guests can enjoy a continental breakfast daily from 8:00 AM to 11:00 AM.
Mar – This restaurant specialises in international cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 90 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Mar

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 200 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 150 for adults and from MXN 90 for children
  • Pet fee: MXN 200 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Santa Cruz Huatulco
Hotel Santa Cruz Huatulco Santa María Huatulco
ta Cruz Huatulco ta ía Huatul
Santa Cruz Huatulco
Hotel Santa Cruz Huatulco Hotel
Hotel Santa Cruz Huatulco Santa María Huatulco
Hotel Santa Cruz Huatulco Hotel Santa María Huatulco

Hotel Santa Cruz Huatulco Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 135 out of 398 reviews
Rating 8 - Good. 153 out of 398 reviews
Rating 6 - Okay. 60 out of 398 reviews
Rating 4 - Poor. 28 out of 398 reviews
Rating 2 - Terrible. 22 out of 398 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Crispin

Tube una reservacion en abril, el vuelo se cancelo en la cd de Dallas Tx obtuve el reenvolso del vuelo pero el del Hotel no recibi ni un centavo partido por la mitad. ES JUSTO ESTO?
Stayed 4 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am pro-eco friendly hotels. But when you have to request shampoo and toilet paper the first 3 days of our staying, and nobody shows they care to cover our needs, is not ok. We ended up buying our own Shampoo, toilet paper and toiletries. We travel light with 1 backpack and we trust that the Hotel would provide basic services, but this was not the case.
Stayed 4 nights in May 2025

6/10 Okay

Javier

Stayed 5 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, property conditions & facilities
Liked everything and will go back
Stayed 2 nights in Mar 2025

8/10 Good

Joy Ann M

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel within walking distance of all of Santa Cruz. Not impressed with wifi service being sketchy and unreliable in our room. Staff and other services were fine.
Stayed 4 nights in Feb 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Liked most everything. No dresser for clothes was a bit of a turn-off and additional cost for a bar fridge. I’ve never stayed in a place in Huatulco that did not have these basic options. Overall though pleased with the rest of the stay
Stayed 14 nights in Feb 2025

8/10 Good

Gordon, Medicine Hat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent hotel at a fair price.
Stayed 3 nights in Feb 2025

6/10 Okay

Deborah

Travelled with group
Liked: Cleanliness, staff & service
This is a very Mexican hotel. Pool area is very nice however, beds, towels and sheets could be much improved.
Stayed 17 nights in Feb 2025

4/10 Poor

Diane

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Oscar Adonai Nieves

Liked: Amenities, property conditions & facilities
Buen hotel
Stayed 4 nights in Feb 2025

2/10 Terrible

Diane

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Bad report

The hotel features a nice pool & attached restaurant The wifi is very sketchy & the room basic We were stranded from our reservation for 3 nights & they refused a refund but agreed to give us free nights the following week based on giving them a good review Hotel.com tried several attempts to get them to ok a refund & they refused Again today they refused the free night & refused a cancellation blaming hotel . Com They said it was because we hadn’t given a good review We will not recommend this hotel as they were upset we used a booking app I suggest they Join the 21st century
Stayed 4 nights in Feb 2025

2/10 Terrible

Marianne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were great! We have stayed at this hotel before and it was clean. This time we would not even use the towels as they were so dirty and threadbare. Our air conditioner quit three times however the staff were quick to fix. The last night there a drunk someone who broke down the door across from us as he was locked out and fighting with another person inside. Called the desk several times with no answer. The situation could have been far worse. Will not stay there again ever!!

4/10 Poor

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

2/10 Terrible

Rae

Stayed 16 nights in Jan 2025

2/10 Terrible

Christine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property has wonderful and helpful staff, that respond as best they can to your needs. The positives were kind staff and great location in Santa Cruz. Rooms are in need of upgrades and repair. I changed rooms due to dripping a/c. My biggest concern was the last 5 days I did not feel it was safe to use the pool due to its murky waters and floating/sinking unknown materials. I was told each day it would be cleaned, then told it was clean but they were missing a chemical. That was unacceptable to me. I would not return to this hotel, or recommend it.
Stayed 19 nights in Jan 2025

6/10 Okay

olga

Stayed 2 nights in Jan 2025

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for a clean room to stay and nice pool. Great location to explore!
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Douglas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back to the Hotel Villablanca again, it’s a wonderful experience
Stayed 7 nights in Jan 2025

10/10 Excellent

debbie

Stayed 7 nights in Jan 2025

8/10 Good

Valentina

Liked: Staff & service, property conditions & facilities
Everything was good
Stayed 4 nights in Jan 2025

10/10 Excellent

Justino Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto la ubicacion y el servicio, muy recomendable, regresaremos al hotel Santa cruz.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed this small hotel. Great location and the pool is nice
Stayed 4 nights in Jan 2025

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything, clean hotel, great friendly service. this is the 3rd time we stay here in the last 2 years.
Stayed 3 nights in Oct 2024

6/10 Okay

Alejandra

Disliked: Cleanliness, property conditions & facilities
It’s duty
Stayed 5 nights in Jan 2025