9 Dec 2019 by IROTAMA RESORT
Estimados Señores A nombre de Irotama Resort nos sentimos muy agradecidos con usted por brindarnos su tiempo y por compartir la experiencia de su última estadía con nosotros, cada uno de sus comentarios son de suma importancia al momento de evaluar nuestros servicios e instalaciones. Lamentamos que su experiencia no haya sido del todo positiva, reforzamos día a día nuestros estándares de calidad, y trabajaremos incansablemente para asegurar de que superaremos todas las expectativas. Esperamos recibir en el futuro una nueva oportunidad para crear una nueva experiencia. Sinceramente.
All-inclusive room rates at Irotama Torres are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).
Some rates at Irotama Torres are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. At Irotama Torres, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. You'll have access to the outdoor pool and health club at a partner property. Free self parking is available. This 3.5-star Santa Marta resort is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Irotama Torres offers 259 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. LCD televisions come with cable channels. Accommodation at this 3.5-star resort has kitchenettes with full-sized fridge/freezers, stovetops, separate dining areas and kitchenware and utensils. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers. This Santa Marta resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and rice cookers. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.
Irotama Torres has 9 restaurants on site.
Late-night fare is available from 24-hour room service.
2 outdoor tennis courts and a health club are featured at the resort. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, Access to hot tub, a sauna and a fitness centre.
Children aged under 11 years old are not allowed in the swimming pool or hot tub without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 11 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 5 and over; guests must have received complete COVID-19 vaccination at least 30 days prior to check-in.
Irotama Torres offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 5 and over; guests must have received their complete COVID-19 vaccination at least 30 days prior to check-in.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
