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Palmetto Hotel

3.0 star property

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Photo gallery for Palmetto Hotel

Exterior
Restaurant
Standard Room | 1 bedroom, laptop workspace, free WiFi, bed sheets
Reception
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

View in a map
Av Juan Pablo Duarte & Calle Puerto Rico, Santiago de los Caballeros, Santiago De Los Caballeros, 51000
  • Bella Terra Mall
    ‪4 min walk‬
  • Casino Gran Almirante
    ‪14 min walk‬
  • Monument to the Heroes of the Restoration
    ‪3 min drive‬
  • Santiago (STI-Cibao Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room

1 bedroom, laptop workspace, free WiFi, bed sheets

Deluxe Room

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room

Basic Double Room | 1 bedroom, laptop workspace, free WiFi, bed sheets

Basic Double Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, laptop workspace, free WiFi, bed sheets

Standard Room

9.0 out of 10
Wonderful
(28 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Palmetto Hotel

Hotel in Santiago de los Caballeros with free breakfast and 24-hour front desk
Concierge services, a 24-hour front desk and a computer station are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance. Change of towels is available on request
Palmetto Hotel offers 21 air-conditioned accommodations, with complimentary bottles of water. 42-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Palmetto Hotel. During your stay, you're just a quick walk from Cinemacentro Cibao. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Services include a concierge and tour or ticket assistance
  • Steps from Cinemacentro Cibao and 5 minutes on foot from Bella Terra Mall
  • Airport shuttle service available for a fee
Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Palmetto Hotel also features tour/ticket assistance, concierge services, and a water dispenser. Self parking is free.

This 3-star Santiago de los Caballeros hotel is smoke free.

Guests are served a free full breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 5 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palmetto Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Palmetto Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

PALMETTO HOTEL Hotel
PALMETTO HOTEL Santiago De Los Caballeros
PALMETTO HOTEL Hotel Santiago De Los Caballeros

Palmetto Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 195 out of 422 reviews
Rating 8 - Good. 135 out of 422 reviews
Rating 6 - Okay. 39 out of 422 reviews
Rating 4 - Poor. 29 out of 422 reviews
Rating 2 - Terrible. 24 out of 422 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Amenities
Left a pair of candles behind and haven’t been returned or found very upsetting when you know you left them and they tell you They aren’t in lost and found
Stayed 2 nights in Jun 2025

10/10 Excellent

Manuel E

Stayed 1 night in May 2025

10/10 Excellent

Paul-Emile

Stayed 1 night in May 2025

8/10 Good

Louis

Close to everything
Stayed 1 night in May 2025

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and breakfast
Stayed 14 nights in May 2025

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, near everything you may need. Yet, lot of noise inside the building on early morning hours.
Stayed 1 night in May 2025

2/10 Terrible

Edgardo

Travelled with family
Liked: Cleanliness
ROOMS FACING THE STREET ARE EXTREMELY NOISY.COULD NOT SLEEP.GLASS WINDOWS OPEN WIDELY WITH NO SAFETY EQUIPMENT FOR CHILDREN.COULD EASILY FALL.YOU CAN TELL EMPLOYEES AT BREAKFAST ARE NOT HAPPY WORKING THERE.
Stayed 1 night in May 2025

6/10 Okay

Juan, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean, but it doesn't have elevator.
Stayed 1 night in Apr 2025

10/10 Excellent

Judith

Stayed 1 night in Apr 2025

8/10 Good

Murielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been there before and always had a great stay. However this time the air conditioning did not function properly, it was hot. Breakfast is becoming more and more basic, had only 1 fried egg vs 2 last time. There is place for improvement .I have appreciated staff diligence and honesty. After checking out and in my way back to the capital, they called to inform i had forgotten my ipad.Those are honest people.
Stayed 1 night in Apr 2025

6/10 Okay

Danny

Travelled with partner
The hotel is well-located near major attractions, but it needs updates. The condition of the restrooms is below average, with outdated shower heads. Additionally, the breakfast options are limited and often of poor quality.
Stayed 1 night in Apr 2025

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convience quality price

I always book here when i visit Santiago. Close to airport shopping doctors. Taxis, everything i need
Stayed 1 night in Apr 2025

10/10 Excellent

Miguel

Stayed 10 nights in Feb 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Amenities
Great personal service. Cable tv questionable. Bed too old. Hardly any hot water.
Stayed 7 nights in Mar 2025

10/10 Excellent

Dairan

Liked: Cleanliness, amenities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Jesse

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Un poco ruidoso para mí gusto
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of my favorite hotels. It’s affordable, super convenient, and breakfast is included. You can’t beat this price. The only downside is that if you want to sleep in, this might not be the place for you.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ronald, Baltimore

Liked: Cleanliness
Everything
Stayed 3 nights in Nov 2024

6/10 Okay

Louis

Travelled with partner
There were many Roches
Stayed 1 night in Feb 2025

10/10 Excellent

Atilano, Pensacola

Liked: Cleanliness, staff & service, amenities
N/A
Stayed 2 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

Emiliano

Stayed 2 nights in Feb 2025

10/10 Excellent

Cirianny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Edwin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Very usefull hotel for a quick city trip. Love the location and the atention, very good condition rooms with comfy beds.
Stayed 1 night in Nov 2024