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Hotel Gran Palace

4.0 star property

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Photo gallery for Hotel Gran Palace

Indoor pool
Front of property
Indoor pool
Reception
Free daily buffet breakfast

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Huerfanos 1178, Santiago, 8340420
  • Place, Plaza de Armas
    ‪4 min walk‬
  • Place, Palacio de la Moneda
    ‪6 min walk‬
  • Place, Santiago Town Square
    ‪6 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪16 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, free WiFi, bed sheets

Standard Room

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room

Family Room | Minibar, in-room safe, free WiFi, bed sheets

Family Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 6
  • 6 Single Beds OR 1 Queen Bed and 4 Single Beds

View all photos for Classic Room

Minibar, in-room safe, free WiFi, bed sheets

Classic Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed

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About this property

Hotel Gran Palace

An indoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a hot tub and coffee/tea in a common area. Change of towels is available on request
Hotel Gran Palace offers 107 air-conditioned accommodations with minibars and a safe. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a bath and hairdryers. This Santiago hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered on a daily basis and change of towels can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
During your stay at Hotel Gran Palace, you're just a quick walk from Plaza de la Constitucion. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • 7 minutes by car from Costanera Center and 11 minutes from Parque Arauco Mall
  • Airport and local-area shuttle service available for a fee
Hotel Gran Palace offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 10 meeting rooms are available. Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. Hotel Gran Palace also features coffee/tea in common area, concierge services, and laundry facilities. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Santiago hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 10:30 AM.
Hotel Gran Palace has a restaurant on site.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of USD 25

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre (12,917 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during December, November, January, February, March and October:
  • Bar/Lounge
  • Business centre
  • Dining venue
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 26.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: USD 26.0 per night
  • Hosted evening meal: USD 25

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Hotel Gran Palace offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 1:00 PM to 9:00 PM

Property is also known as

Hotel Gran Palace Santiago
Gran Palace Santiago
Gran Palace
Hotel Gran Palace Hotel
Hotel Gran Palace Santiago
Hotel Gran Palace Hotel Santiago

Hotel Gran Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 70 out of 165 reviews
Rating 8 - Good. 63 out of 165 reviews
Rating 6 - Okay. 12 out of 165 reviews
Rating 4 - Poor. 12 out of 165 reviews
Rating 2 - Terrible. 8 out of 165 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

ana

Stayed 2 nights in Jan 2026

10/10 Excellent

Edwin

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless , the staff were helpful in finding activities in the area, they helped us with bus connections and subways. We needed to apply for our E-Visa for Brazil and were able to help us with the application. The swimming pool was a nice relax after a busy day. Breakfast in the morning was great, with alot of variety. The location is in the middle of downtown where most tourist attractions are, yet close to the subways and buses to explore further out.
Stayed 2 nights in Jan 2026

8/10 Good

Tom

Liked: Cleanliness, amenities, property conditions & facilities
All very nice
Stayed 2 nights in Jan 2026

10/10 Excellent

Diego Axel

Liked: Amenities, property conditions & facilities
Nice stay good place
Stayed 1 night in Nov 2025

2/10 Terrible

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities
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Stayed 5 nights in Dec 2025

10/10 Excellent

Hong

Stayed 1 night in Dec 2025

8/10 Good

Roxanne

Liked: Cleanliness
Disliked: Amenities
Nice staff, room was clean but showing its age. Vinyl flooring has been installed but they did a terrible job and degraded the room. Bathtub was a plus for this weary traveler.
Stayed 4 nights in Dec 2025

10/10 Excellent

Hunter

Stayed 3 nights in Dec 2025

4/10 Poor

Jay, Medina

Travelled with group
Disliked: Amenities, property conditions & facilities
Room, particularly bathroom, smelled like a sewer but it was rated high. There was no coat hangers. Small refrigerator wasn't working. Then they moved me to another room next day and it was tad better. Certainly not a 3 star hotel as rated.
Stayed 3 nights in Nov 2025

10/10 Excellent

Dorian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instalaciones aceptables, aseo adecuado, personal con excelente nivel de servicio. La piscina necesita un poco de cloro extra, pero no está mal.
Stayed 2 nights in Oct 2025

8/10 Good

Ashish

Liked: Cleanliness, staff & service

Good but noise difficulties

It is very conveniently located. Noise in general was way too much. AC unit and street noise. People are friendly. Would recommend for people with families. Internet was surprisingly good.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great! I was allowed to check -in early which gave me time to explore Santiago. The hotel is located right along the main drag so is very convenient. The breakfasts are great and the views are amazing . Highly recommend this hotel !
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had a medical emergency and the staff was very helpful. Staff was very friendly. Problems: non-functioning safe, phone, and some lights. Also level of safety in usage of shower was poor.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Great place, the room was a bit small but it had everything i meeded
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Mich, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and went out of their way to ensure our comfort and safety
Stayed 9 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The showers condition / hot water is pathetic. The AC was leaking water into the room. Sink no hot water .
Stayed 4 nights in Sep 2019

4/10 Poor

Anonymous

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great staff. Friendly and helpful. Breakfast buffet was okay, a good amount of choices.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Such a great property with really nice amenities and a lovely staff.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel staff, quiet hotel, and nice breakfast.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic place, best location, great staff, good breakfast, rooms were a little small but still nice.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy walk to everything. Great service
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location, the property is close to historic places and metro stations... everything liked me.
Stayed 3 nights in Mar 2019