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Hisoar Hotel Shenzhen

4.0 star property

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Photo gallery for Hisoar Hotel Shenzhen

Children’s play area – outdoor
Superior Twin Room | Premium bedding, down duvets, pillow-top beds, minibar
Deluxe Double Room, 1 Queen Bed | Premium bedding, down duvets, pillow-top beds, minibar
Lobby
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Pool
  • Parking included
  • Gym
  • Room service
  • Breakfast available

Explore the area

View in a map
No. 2277 Keyuan South Road, Shenzhen, Guangdong, 518040
  • Place, Shenzhen Bay
    ‪17 min walk‬
  • Place, MixC Shopping Mall
    ‪4 min drive‬
  • Place, Shenzhen Bay Port
    ‪5 min drive‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Double Room, 1 Queen Bed

  • 53 sq m
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Twin Room, 2 Single Beds

  • 53 sq m
  • Bay view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Suite, 1 Queen Bed

  • 68 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Suite, 2 Single Beds

Business Suite, 2 Single Beds | Premium bedding, down duvets, pillow-top beds, minibar

Business Suite, 2 Single Beds

  • 68 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Family Room, 2 Bedrooms, Ocean View

Deluxe Family Room, 2 Bedrooms, Ocean View | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Family Room, 2 Bedrooms, Ocean View

  • 121 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 King Beds

View all photos for Superior Twin Room

Superior Twin Room | Premium bedding, down duvets, pillow-top beds, minibar

Superior Twin Room

  • 53 sq m
  • Bay view
  • Sleeps 2
  • 1 Double Bed and 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down duvets, pillow-top beds, minibar

Superior Double Room

  • 53 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | Premium bedding, down duvets, pillow-top beds, minibar

Superior Suite, 1 King Bed

  • 68 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

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About this property

Hisoar Hotel Shenzhen

Boardwalk/promenade hotel with full-service spa and fitness centre
A full-service spa, an indoor pool and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness centre and a steam room.
Hisoar Hotel Shenzhen offers 222 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, Thai massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
During your stay at Hisoar Hotel Shenzhen, you'll be within walking distance of Shenzhen Bay Port. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Treat yourself to massages, manicures and pedicures or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a steam room
  • Just a 3-minute drive from Coastal City and a few minutes from Shenzhen Bay Sports Center
Hisoar Hotel Shenzhen offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. A business centre and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A children's pool, a fitness centre, and a steam room are also featured at the business-friendly Hisoar Hotel Shenzhen. Free self parking is available.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
On-site venue – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: CNY 88 for adults and CNY 58 for children
  • A restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On the bay
  • On the boardwalk/promenade

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 32 floors
  • Banquet hall
  • Built in 2016

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 26 January to 3 February:
  • Swimming pool
The following facilities are closed for Lunar New Year:
  • Fitness facilities
  • Full-service spa
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hisoar Hotel Shenzhen

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 200.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 88 for adults and from CNY 58 for children
  • Rollaway bed fee: CNY 200.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hisoar Hotel
Hisoar Shenzhen
Hisoar Hotel Shenzhen Hotel
Hisoar Hotel Shenzhen Shenzhen
Hisoar Hotel Shenzhen Hotel Shenzhen

Hisoar Hotel Shenzhen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 129 reviews
Rating 8 - Good. 60 out of 129 reviews
Rating 6 - Okay. 21 out of 129 reviews
Rating 4 - Poor. 7 out of 129 reviews
Rating 2 - Terrible. 5 out of 129 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Excellent location
Stayed 8 nights in Mar 2023

8/10 Good

Goro, Tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to Shenzhen Bay Port, one of the immigration border to/from Hong Kong.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 21 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

suesue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are super nice，cuz we arrive early，they let us check in early...thats great！！！
Stayed 1 night in Nov 2018

2/10 Terrible

Chen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blood on my pillow.
Stayed 1 night in Sep 2018

10/10 Excellent

Jen, usa, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel very nice, clean and spacious.

We loved our stay. The hotel is very clean, nice and spacious. The only draw back is that they don’t have iron in the room, and hair dryer in every room. Highly recommended, will definite be back.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy and new hotel, bit expensive but no complaints.
Stayed 1 night in Jan 2018

2/10 Terrible

tofapost, NZ

Liked: Cleanliness, room comfort

hotel location is incorrect

hotel location is incorrect
Stayed 1 night in Sep 2017

2/10 Terrible

ETHAN

Cockroach in room.

There was a giant cockroach in the room
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Hotel is okay, but not recommended for westerners

1. It seems to be hard for taxi drivers to find. It's a little out of the main areas. 2. The staff does not speak English at all 3. They don't take Amex.

8/10 Good

Grant , vancouver, can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location right next to Hong Kong boarder

Clean room, good restaurant downstairs, parking inclued and free wifi!!

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

spacious nice clean

it was a nice stay in hisoar hotel, room is surprisingly big, quiet and clean, I enjoyed it very much, highly recommend and I will definitely go back next time when I travel to Shenzhen

10/10 Excellent

xiaoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

V new spacious 5-star rooms, v gd value

Overall: I paid about HK$800/night during new years eve, and I'd rate it 4.8/5 for what it's worth. Positives: (1)5 mins walk from Shenzhen Bay border, saves a lot of time/hassle; (2) very large room, lots of room to run around, with individual clothing closet; (3) very new hotel rooms, high quality hardware, bedding, shower, tap, furniture, equal to a new & ordinary 5-star hotel Negatives: (1) entrance looks a bit shabby given it's managed by local owner; (2)there is construction downstairs, I was staying on level 30 & still could hear it, so it could be an issue for some Others: I didn't try/checkout b/fast or gym, & didn't order room service etc, so have no idea about this Recommendation: I'll come here again for the super new & spacious room, but service/surrounding wise it's not the best, but there are huge malls within 5 mins of biking; u can easily pick up bikes downstairs using mobile apps Overall I'm very happy with what I paid for~

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service

Terrible service

This hotel is a prime example of good facilities ruined by terrible service. The front desk people are probably the most inadequately trained and rudest people you can find. If you're checking out and in a rush, they give you a nasty look and tell you that they need time. It isn't a guest's problem if your staff can't check out right or if it takes too long to check the room. Staff really need to learn to take some responsibility rather than give nasty attitudes to guests for waiting too long.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good deal in Nanshan/Shenzhen Bay.

This place is nice and for the money was a great deal. Front desk staff usually had a strong english speaker working and the systems seem pretty solid. It took a bit of negotiating to get an extra blanket but once they understood, they were thrilled to bring it up. Pool is part of health club next door. It is a 1/2 olympic length workout pool - you will be thrilled if you like to swim laps. You can even use the starting blocks. Rooms are really, really nice for the money. The one we had was huge and the place is brand new (6 months old). Quiet, nice views of the park. Good bed, huge shower, full size closet. Recommend the Shenzhen Bay crossing, it is nearly walking distance to the hotel. Immediate neighborhood is quiet (boring) but great for a morning run or walk. Very safe feeling.

6/10 Okay

Jenny

Liked: Staff & service
Disliked: Cleanliness

Spacious, but smelly hotel.

Room smelled heavily of smoke. Very spacious and sleeps 6 in the double room though! We didn't have hot water in one of the bathrooms, thankfully, there was hot water in the other bathroom!

4/10 Poor

Verified traveller

Disliked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

YU

Liked: Staff & service, property conditions & facilities, room comfort

Excellent property but very bad management

Very bad service and management. 1. No complimentary water 2. No tooth brush, which is mandatory in China 3. Front desk told me check-out time is 12:00 intentionally, called to push me to leave before 14:00 and even warned to charge me a second night if I leave after 13:00. Not recommended at all.

8/10 Good

ching nga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New room

8/10 Good

Hin Wing Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and new hotel

It was all great, except that the shower area had a really bad smell.

6/10 Okay

Ren, MN

Liked: Cleanliness, room comfort

No-hassle business stay

The hotel is very new from July 2016, which means all amenities are new and so are their staff. I only stayed for one night and appreciated that it was hassle-free and comfortable. If you are not expecting a 5-star experience and just want comfort, then this is a great option and value.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Generally good

Generally good but they try to charge you 100RMB for wanting to borrow an umbrella (even if you are a guest a have to come back at night). The facilities are quite good but service is terrible. Badly trained staff due to local owners.