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Hotel Chancellor@Orchard

3.5 star property

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Photo gallery for Hotel Chancellor@Orchard

Exterior
Outdoor pool
Exterior
Lobby
Outdoor banquet area

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
28 Cavenagh Road, Singapore, 229635
  • Place, Orchard Central
    ‪2 min walk‬
  • Place, Orchard Road
    ‪3 min walk‬
  • Place, ION Orchard
    ‪12 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪25 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Double or Twin Room

8.2 out of 10
Very good
(14 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premier Double or Twin Room

In-room safe, desk, soundproofing, free WiFi

Premier Double or Twin Room

  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room | In-room safe, desk, soundproofing, free WiFi

Deluxe Triple Room

  • 18 sq m
  • Sleeps 3
  • 3 Single Beds OR 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Triple Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Triple Room

  • Sleeps 3

View all photos for Deluxe Room 2 Single bed

In-room safe, desk, soundproofing, free WiFi

Deluxe Room 2 Single bed

  • Sleeps 2

View all photos for Premier Triple Room

In-room safe, desk, soundproofing, free WiFi

Premier Triple Room

  • Sleeps 3

View all photos for Deluxe Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Room

  • Sleeps 2

View all photos for Premier Room

In-room safe, desk, soundproofing, free WiFi

Premier Room

  • Sleeps 2

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About this property

Hotel Chancellor@Orchard

Family-friendly hotel with 24-hour front desk and outdoor pool
An outdoor pool, a restaurant and self parking are available at this hotel. WiFi in public areas is free. Other amenities include a children's pool, concierge services and dry cleaning.
Hotel Chancellor@Orchard offers 488 air-conditioned accommodations with a safe and coffee/tea makers. 32-inch LED televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Singapore hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and fridges can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Chancellor@Orchard, you're just a quick walk from Orchard Road. Free WiFi in public areas, an outdoor pool and a restaurant are available.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a playground
  • 6 minutes by foot from Orchard Road and a 5-minute drive from Marina Bay Sands Skypark
There's a restaurant on site. Public spaces have free WiFi. Hotel Chancellor@Orchard offers its guests an outdoor pool and a children's pool. There are 4 meeting rooms available. A terrace, a vending machine, and tour/ticket assistance are also featured at the family-friendly Hotel Chancellor@Orchard. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Singapore hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Bistro@Chancellor – This restaurant serves breakfast, lunch and dinner.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (SGD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: SGD 20 for adults and SGD 15 for children
  • A restaurant

Restaurants on site

  • Bistro@Chancellor

Things to do

  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request
  • Room service

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Chancellor@Orchard

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: SGD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 20 for adults and from SGD 15 for children
  • Self-parking fee: SGD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Chancellor@Orchard Singapore
Hotel Chancellor@Orchard
Chancellor@Orchard Singapore
Chancellor@Orchard
Hotel Chancellor@Orchard Hotel
Hotel Chancellor@Orchard Singapore
Hotel Chancellor@Orchard Hotel Singapore

Hotel Chancellor@Orchard Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 117 out of 673 reviews
Rating 8 - Good. 269 out of 673 reviews
Rating 6 - Okay. 183 out of 673 reviews
Rating 4 - Poor. 67 out of 673 reviews
Rating 2 - Terrible. 37 out of 673 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Diomel Bueno

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No price on store items for sale. Gouge in prices
Stayed 2 nights in Oct 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping was good, lots to see and do
Stayed 6 nights in Oct 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect, especially the airconditioning. The beds were comfortable, and room was clean and tidy. Reception was also very nice. If any comment : The pool was very nice, but all the airconditioning units were on the roof, making a lot of noise in the pool area. So much you could hardly hear the other person speak. Thst was a little dissipointing.
Stayed 5 nights in Oct 2025

10/10 Excellent

CORDIAL, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

CORDIAL, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient clean and comfortable.

Convenient clean and comfortable. Just off Orchard Road between two metro stations, it’s in a great location. Staff in reception were friendly and efficient; room was clean and comfortable. Nice to be able to use the pool on the rooftop.
Stayed 1 night in Oct 2025

8/10 Good

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Ye Tun

Travelled with family
Toilet only something wrong . Other things are fine . Good things is easy to commute to around the city and close to MRT and bus stop .
Stayed 5 nights in Sep 2025

2/10 Terrible

TAMARA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WORST HOTEL STAY OF MY LIFE!!

DO NOT STAY HERE! $450 per night for a disgusting, filthy room with soiled sheets with obvious stains from previous guests and mould growing on ceiling, window frames and walls. The window was painted shut so not ventilation either. We complained to management immediately on arrival in our room and they just shrugged their shoulders. Didn't even offer to change the sheets! Our very young baby became sick over night with trouble breathing so the next morning we asked for a refund of the second might so we could leave. Management refused and told us we could leave a bad review. Absolutely no care at all and no empathy. Hotels.com were also very disappointing. Promised to help with a refund due to misinformation and misleading photos but then said 'the hotel refused so there is nothing we can do'.
Stayed 2 nights in Sep 2025

8/10 Good

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Aaron

Stayed 2 nights in Sep 2025

8/10 Good

inggrid

Liked: Cleanliness
Great location, room is small and quite basic. But it's a great value overall.
Stayed 2 nights in Sep 2025

10/10 Excellent

KHEMMANAT

Stayed 10 nights in Aug 2025

10/10 Excellent

ALDRIN

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very amazing room was great!
Stayed 1 night in Aug 2025

8/10 Good

Michael

Stayed 1 night in Aug 2025

6/10 Okay

B

Stayed 2 nights in Aug 2025

8/10 Good

Sri

Liked: Cleanliness, staff & service, amenities
The room was clean and bed was comfotable. The check-in staff and the cleaning maid were very kind and friendly and very helpful. The breakfast restaurant in the morning was a bit loud and chaotic. The layout and the queues for the breakfast food has room for improvement. Overall i enjoyed my stay and would recommend it to others as a a pleasant stay at a reasonable price.
Stayed 5 nights in Aug 2025

8/10 Good

Gareth

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Longyu

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 2 nights in Aug 2025

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Hai

Stayed 4 nights in Jul 2025

10/10 Excellent

Andrew, Doha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of checkin
Stayed 2 nights in Jul 2025

8/10 Good

Sathivelu

Stayed 1 night in Aug 2025

6/10 Okay

Trudy-Maree

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The two people I dealt with at check in were lovely but, I checked in, went out, had to re check in because they lost it. Elevator very rough, scared it would stop with me in it. Pool!! OMG!! Not relaxing at all. The air conditioning motors for every room on that side were four feet from the pool the entire length of it and so incredibly noisy I put my headphones on full and could still hear them. The rooms are not noise proof and the people of a certain nationality have no respect for anyone in the middle of the night. Also, pretty sure it’s in the “RED LIGHT DISTRICT” which they could have mentioned on the website. No wifi at the pool. Not that you’d hear anything as the aircon motors for all the rooms in that side are literally next to the pool. So noisy . Not relaxing at all. Tv won’t work properly, can get the few Chanel’s that are live and even then it’s only The News from Asian or American countries. Bath is tiny and hard to get in and out of unless fit. Very slippery. Almost slipped over. Who uses a bath when you’re away anyway. Shower is easier. Air-conditioner is good Hot water for the tea coffee is lukewarm. They spent good money on a hot water unit instead of electric jug and it doesn’t even work.
Stayed 1 night in Aug 2025

8/10 Good

Yoshiaki

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quite nice with good price
Stayed 1 night in Jul 2025