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Best Western Plus The Charles Hotel

3.0 star property

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Photo gallery for Best Western Plus The Charles Hotel

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, in-room safe, desk
Coffee service
Premium bedding, pillow-top beds, in-room safe, desk
Property amenity
Reception

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Parking included
  • Gym

Explore the area

Map
1425 South 5th Street, St. Charles, MO, 63301
  • Historic Main Street
    ‪9 min walk‬
  • Ameristar Casino St. Charles
    ‪10 min walk‬
  • St Charles Convention Center
    ‪11 min walk‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(52 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub ) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

7.6 out of 10
Good
(4 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub ) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

7.0 out of 10
Good
(6 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(48 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Plus The Charles Hotel

Suburban hotel with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
Best Western Plus The Charles Hotel offers 133 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Best Western Plus The Charles Hotel. During your stay, you're just a quick walk from Ameristar Casino St. Charles. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Dennys
  • Take a swim in the indoor pool
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Guests have great things to say about the comfortable guestrooms and the location
  • 10 minutes by foot from Ameristar Casino St. Charles and a 4-minute drive from Hollywood Casino Amphitheatre
  • Dogs welcome for a fee
Best Western Plus The Charles Hotel offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus The Charles Hotel. Free self parking is available.

This 3-star St. Charles hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Dennys – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Restaurants on site

  • Dennys

Things to do

  • Games
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night (maximum USD 125.00 per stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night (maximum USD125.00 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Best Western Plus Charles
Best Western Plus Charles Hotel
Best Western Plus The Charles
Best Western Plus The Charles Hotel Hotel
Best Western Plus The Charles Hotel St. Charles
Best Western Plus The Charles Hotel Hotel St. Charles

Best Western Plus The Charles Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 444 out of 1008 reviews
Rating 8 - Good. 283 out of 1008 reviews
Rating 6 - Okay. 149 out of 1008 reviews
Rating 4 - Poor. 73 out of 1008 reviews
Rating 2 - Terrible. 59 out of 1008 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yerko

Stayed 1 night in Apr 2025

6/10 Okay

Jan

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I didn’t think the room looked as nice as the pictures on site. The remodeling detracted from the experience. People were painting and baseboards were off
Stayed 1 night in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

howard

Business traveller
Disliked: Room comfort

Not very clean

Room wasn't very clean. Bed sheets looked dirty.
Stayed 1 night in Apr 2025

6/10 Okay

Norma

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We got there about 11pm and the desk clerk was kinda rude and the weed smell in the motel was awful
Stayed 2 nights in Apr 2025

2/10 Terrible

Duane, Farmington

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze, staff very friendly and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

brian

Stayed 1 night in Mar 2025

6/10 Okay

Krystal

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is going through a remodel so there is a bit of the mess but the staff did a wonderful job making our stay delightful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Liza, Herriman

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2025

10/10 Excellent

Martez

Stayed 1 night in Mar 2025

8/10 Good

Bobbi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly. Parking lot was dark and hard to maneuver.
Stayed 1 night in Feb 2025

8/10 Good

Lindsay

Stayed 2 nights in Mar 2025

10/10 Excellent

Deborah

Stayed 2 nights in Mar 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Meagan

Stayed 1 night in Mar 2025

2/10 Terrible

Michael

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were offered was nothing like what was listed in the pictures. Very old, mildew smell, stains on the carpet. Not impressed at all
Stayed 1 night in Mar 2025

10/10 Excellent

Tammy

Travelled with family
Thank you for all that you do. You’ll have good attitude. The breakfast was great. The staff was great. The hotel was clean and when you come in, they give you a lot of information about the hotel or what you can do there. I love the fact that the prices are great there and you all do not ask for a deposit and just a card down that is wonderful. Me and my family didn’t have any money for real, but we only had enough to pay for the hotel but we didn’t have enough for a deposit and it was good to know that you all do not recommend a deposit we was affected by the tornado storm so we did not have any lights. Thank you so much.
Stayed 1 night in Mar 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Busy area
Stayed 1 night in Mar 2025

10/10 Excellent

Linda J.

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and they have a good breakfast with gluten free options We were also traveling with a small dog and the facility is pet friendly.
Stayed 1 night in Mar 2025

10/10 Excellent

SHANTA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Experience!
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Service great bed and shower sucked

The service was really great when I checked in and the lobby looks really nice. Just like the pictures on the bed. Looks nothing like the beds on the pictures. You could still see the Springs. That's how thinned out and overused the mattresses. They look fluffy and soft on the pictures.But it was sunk in in the middle and not a bed.That I would like to spend a hundred and fifty dollars on just to sleep in.
Stayed 1 night in Feb 2025

10/10 Excellent

Trevion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well
Stayed 1 night in Feb 2025