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Best Western Plus The Charles Hotel

3.0 star property

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Photo gallery for Best Western Plus The Charles Hotel

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, in-room safe, desk
Lobby
Property amenity
Lobby sitting area
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Parking included
  • Gym

Explore the area

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1425 South 5th Street, St. Charles, MO, 63301
  • Place, Historic Main Street
    ‪9 min walk‬
  • Place, Ameristar Casino St. Charles
    ‪10 min walk‬
  • Place, St Charles Convention Center
    ‪11 min walk‬
  • Airport, St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub ) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Bathtub (Bathtub )

7.0 out of 10
Good
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub ) | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub )

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(64 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(57 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

View all photos for 1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillow-top beds, in-room safe, desk

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

View all photos for 1 King Bed, Non-Smoking, Whirlpool, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillow-top beds, in-room safe, desk

1 King Bed, Non-Smoking, Whirlpool, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Upper Floor, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

View all photos for 2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

Premium bedding, pillow-top beds, in-room safe, desk

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Upper Floor, Microwave and Refrigerator, 2 Bathrooms

  • Sleeps 4

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Exterior
Comfort Suites St Charles - St Louis
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, 1,006 reviews
The price is €96
includes taxes & fees
30 Nov - 1 Dec
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About this property

Best Western Plus The Charles Hotel

Suburban hotel with free breakfast and fitness centre
Along with an indoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
Best Western Plus The Charles Hotel offers 133 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This St. Charles hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Best Western Plus The Charles Hotel. During your stay, you're just a quick walk from Ameristar Casino St. Charles. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Dennys
  • Take a swim in the indoor pool
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Guests have great things to say about the comfortable guestrooms and the breakfast
  • Within a 15-minute walk of Ameristar Casino St. Charles and Historic Main Street
  • Dogs welcome for a fee
Best Western Plus The Charles Hotel offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Free breakfast is available daily. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus The Charles Hotel. Free self parking is available.

This 3-star St. Charles hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Dennys – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Restaurants on site

  • Dennys

Things to do

  • Games
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night (maximum USD 125.00 per stay)
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night (maximum USD125.00 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Best Western Plus Charles
Best Western Plus Charles Hotel
Best Western Plus The Charles
Best Western Plus The Charles Hotel Hotel
Best Western Plus The Charles Hotel St. Charles
Best Western Plus The Charles Hotel Hotel St. Charles

Best Western Plus The Charles Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 449 out of 1008 reviews
Rating 8 - Good. 278 out of 1008 reviews
Rating 6 - Okay. 152 out of 1008 reviews
Rating 4 - Poor. 74 out of 1008 reviews
Rating 2 - Terrible. 55 out of 1008 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Janeen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

zykyria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place i stayed at for a while 10/10 would recommend
Stayed 1 night in Aug 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower was almost impossible to turn on. The front desk guy had to turn it on.
Stayed 2 nights in Aug 2025

8/10 Good

Ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Breakfast

We like staying at this hotel. Great location, the staff is very nice and they have a great breakfast.
Stayed 3 nights in Aug 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Roberta

Liked: Staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Cody

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Car meet at one point impossible to get into the parking lot
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Stayed 1 night in Aug 2025

10/10 Excellent

brett

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, great cookies and breakfast.
Stayed 1 night in Aug 2025

8/10 Good

Stacey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is relatively clean and organized. We had decent beds, good pillows, and the room was comfortable. Ongoing remodeling left the halls and common areas a bit less desirable. Breakfast was good with a lot of basic options.
Stayed 1 night in Aug 2025

8/10 Good

Taianna

Travelled with family
Liked: Cleanliness
the room
Stayed 1 night in Jul 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel for the pool, which seemed larger than other hotels of a similar cost. We really enjoyed the fact that it had a deep end- 12 ft! The hotel itself was decent. It is an older hotel, but seems to have been maintained well. It felt clean. Staff was friendly at both check in and check out. The breakfast was very nice and there was a good selection.
Stayed 1 night in Aug 2025

4/10 Poor

Joseph

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was clean and the location was convenient, but the service was unacceptable. At check-in I was assigned to the wrong room and had to be resolved in the system the following day. When I extended my stay by one night, I clearly stated the dates, yet a staff member later attempted to charge me for ten nights totaling $1,075.45, which I never authorized. The charge was declined by my bank, but it required corporate intervention to fix. This level of error and the argumentative attitude from that staff member made the stay far more stressful than it should have been.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeannine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable Stay

Enjoyed quick check in. Room was clean and comfortable.Excellent options for breakfast. Good location and easy access to I-70.
Stayed 1 night in Aug 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Nicole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was convenient and had an amazing breakfast, but the room was very dirty, had mold stains on the ceilings, the carpet was very dirty. The area around the hotel was dirty and unsafe.
Stayed 1 night in Aug 2025

8/10 Good

JULIE J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was ok. Room very comfortable
Stayed 1 night in Aug 2025

4/10 Poor

Annabelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty, Terrible Smell....

The entire hotel smelled. The area is rough and seemed very much unsafe. The room did not look anything like the pictures on the site including mismatched furniture and was filthy with a worse smell than the rest of the hotel. It was super disappointing all the way around. Definitely NOT worth what we paid. Has turned us completely off of staying at a Best Western ever again.
Stayed 1 night in Jul 2025

2/10 Terrible

Bailey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches climbing on the walls. Staff was rude, Except for a black gentleman that worked the front desk at night and a girl named Alaina that worked in the morning. Didn’t feel safe at all. Our door locks were hardly screwed into the wall. Parking lot is VERY DARK. They seemed to have some questionable people working on the hotel also.
Stayed 1 night in Jul 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was large and gave our family of four plenty of room to spread out. The breakfast was very good.
Stayed 5 nights in Jul 2025

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Ashley

Travelled with partner
Liked: Staff & service
The cookies were great! Staff was great as well! Update the place. Loved the pool.
Stayed 1 night in Jul 2025