This hotel is breathtaking. The pictures don’t do it justice. The staff are courteous and helpful : from check -in to check -out, every single employee responded to questions with care , and patience.
I would give this hotel 10 stars if weren’t for the situation at the pool that I’ve seen mentioned in several reviews. I visited this location as a mini staycation for my children and I, and I called beforehand to ensure that the pool was opened and available because I knew that there’s where they’d want to spend most of their time. I’ve never seen them so eager to wake up at a hotel, because the pool was opened from early, however, we were made to feel very uncomfortable because of the two swimming instructors that used the already small pool for their classes. These instructors were not courteous, looked annoyed at my children, and then gave orders in a condescending way that they weren’t allowed to use the side of the pool that the classes were on or get out and go to the hot tub. I find that extremely rude, unsafe, and disturbing. We were unable to use a paid facility for our full enjoyment, when that was one of the main reasons that I chose this hotel when booking. Maybe Hyatt should advertise this location as an “adults only,”Families with kids take heed.