2/10 Terrible
shobhna
Travelled with family, Business traveller
15 Sept 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in for 3 days, upon arrival we were greeted by very friendly staff. We got our card and we’re given directions where to go. We asked then made it to our room. The door handle to the room was broken, just hanging there. Then we called and told reception. We were given another room on the far end of the hotel so we headed there. Went in looked like the room hadn’t been used for long time, con webs, dirty pillows and bedsheets stained. Went to open the curtains out pops a huge lizard. So we went back to reception and had the room changed again. This time staff checked the room before we went in. Room was ok. We got a room with a view but couldn’t open the doors properly as the bed was blocking part of it.
Night time was horrible hardly got any sleep. Music from neighbours, dogs barking all night and people on the street yelling and to top it of the noise from the wharf. The hotel is next to residential area and these people put the music on early in the morning. Breakfast was included in our package but there was no menu. For $20 bread same fruit eggs toast tea coffee. And if you’re vegan then toast.
For what we paid I didn’t expect 5 stars but at least a clean room and no lizards.
Won’t be going back anytime soon.
shobhna
Stayed 3 nights in Sep 2025