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Mercure Swansea Hotel

4.0 star property

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Photo gallery for Mercure Swansea Hotel

Daily buffet breakfast (GBP 17.95 per person)
Classic Room, 1 Double Bed | In-room safe, desk, iron/ironing board, free cots/infant beds
Property entrance
Point of interest
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services

Explore the area

View in a map
Phoenix Way, Swansea, Wales, SA7 9EG
  • Place, Celtic Trail
    ‪2 min walk‬
  • Place, Grosnez Castle
    ‪17 min walk‬
  • Place, Swansea.com Stadium
    ‪4 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪58 min drive‬

Room options

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 1 Double Bed

8.2 out of 10
Very good
(41 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (Classic)

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, Multiple Beds (Classic)

7.2 out of 10
Good
(7 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 2 Single Beds

8.8 out of 10
Excellent
(10 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Privilege, Room, 1 Double Bed

8.4 out of 10
Very good
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds (2 Adults and 1 Child)

In-room safe, desk, iron/ironing board, free cots/infant beds

Family Room, Multiple Beds (2 Adults and 1 Child)

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Mercure Swansea Hotel

This smoke-free hotel features a restaurant, a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and a 24-hour front desk. Housekeeping is available on request.
Mercure Swansea Hotel offers 119 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mercure Swansea Hotel. During your stay, you're just a quick walk from Celtic Trail. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and meeting rooms
  • Just a 4-minute drive from Swansea.com Stadium and 6 minutes from St. Joseph's Cathedral
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 4564 square feet (424 square metres) and includes conference space. The business-friendly Mercure Swansea Hotel also features multilingual staff, a garden, and complimentary newspapers in the lobby. Self parking is free.

This 4-star Swansea hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to noon.
The Brasserie – This brasserie serves breakfast and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to noon on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Brasserie

Things to do

  • TV in common areas

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 4,564 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • No lift

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Swansea
Mercure Hotel Swansea
Mercure Swansea
Mercure Swansea Hotel
Swansea Mercure
Swansea Mercure Hotel
Mercure Swansea Hotel Swansea
Mercure Swansea Wales
Ramada Swansea
Mercure Swansea Hotel Hotel
Mercure Swansea Hotel Swansea
Mercure Swansea Hotel Hotel Swansea

Mercure Swansea Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 344 out of 1001 reviews
Rating 8 - Good. 404 out of 1001 reviews
Rating 6 - Okay. 164 out of 1001 reviews
Rating 4 - Poor. 60 out of 1001 reviews
Rating 2 - Terrible. 29 out of 1001 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Maurizio

Travelled with family
Liked: Cleanliness, staff & service
Clean rooms, great parking, normal standard UK Breakfast. Great for One Night
Stayed 1 night in Dec 2025

2/10 Terrible

Kerry

Disliked: Cleanliness, property conditions & facilities, room comfort
Genuinely dreadful, checked out after one night. Bath had a dirty rim around it, cracks in the sink and the walls, what appeared to be bogies smeared on the wall by the sink. No way to control the temperature in the room except a plastic fan, noisy and uncomfortable, key card worker only intermittently, shower leaked and sprayed across the room. When I returned to my room the whole corridor stank of cannabis. Genuinely one of the worst experiences I have ever had in a hotel, I would advise anyone to avoid this place. It looks like an open prison.
Stayed 2 nights in Jan 2026

10/10 Excellent

SHELLEY

Liked: Cleanliness, staff & service, amenities
Clean room easy checknin ams check put fabulous beds
Stayed 1 night in Dec 2025

8/10 Good

Roy

Stayed 1 night in Dec 2025

8/10 Good

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Polite staff and clean room ideal for what we wanted for the night
Stayed 1 night in Dec 2025

6/10 Okay

Steven

Stayed 1 night in Dec 2025

10/10 Excellent

sadegh

Stayed 3 nights in Dec 2025

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities
Lovely welcome after a tortuous 7 hour journey but a disappointing room. TV didn't work and bathroom fan was soooo noisy. Niall was quick to respond though and smoothed the way. Thank you.
Stayed 1 night in Dec 2025

6/10 Okay

Kel

I did say to hotel it was a special 60th birthday and nothing was really organised at the room
Stayed 1 night in Dec 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

8/10 Good

Shelagh

Liked: Cleanliness, staff & service, amenities
Clean room lovely staff
Stayed 1 night in Dec 2025

10/10 Excellent

Zaky

Stayed 1 night in Dec 2025

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Speedy check in by a friendly receptionist who was helpful and polite. Nice size room and good friendly service throughout. Clean and comfortable.
Stayed 1 night in Dec 2025

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were really pleasant and courteous. Breakfast was excellent
Stayed 1 night in Nov 2025

8/10 Good

Steve

Stayed 2 nights in Nov 2025

6/10 Okay

Trevor

Stayed 2 nights in Nov 2025

10/10 Excellent

Jerry

Stayed 4 nights in Nov 2025

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything fine and clean.
Stayed 1 night in Nov 2025

6/10 Okay

Emma

Stayed 1 night in Nov 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service
Very friendly staff on check in and check out,Clean room and very comfortable bed.
Stayed 1 night in Oct 2025

10/10 Excellent

Mark

Stayed 1 night in Nov 2025

8/10 Good

Melanie

Business traveller
Liked: Cleanliness, staff & service, amenities
Communal areas look lovely, bed was very comfortable and I slept really well. The room is dated and had some wear and tear. I would stay here again though. Food was good too.
Stayed 1 night in Oct 2025

8/10 Good

Tace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Wendy

Perfect for what I needed although dated and due and upgrade based on the stains on the carpet and seating.
Stayed 2 nights in Oct 2025

4/10 Poor

nathan

Stayed 1 night in Jul 2025

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