2/10 Terrible
Jessica
Travelled with group
7 Aug 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
*Beware!* The staff are wonderful, but the property manager was horrendous to deal with. The rooms themselves were falling apart although they looked nice at first glance. Our original room had no A/C so we were moved to an inferior room. (Refund for the difference was denied). While relaxing on the bed, the air vent cover in the bathroom came crashing down in the shower (thankfully we were not in it). Property manager insinuated we caused it. Iâm 5â2 and my friend is also 5â2âŠ. We could not have caused something well out of our reach to fall. In the evening of our first night there, the a/c began to drip. We notified Expedia, the property, and the staff. Nothing was done and the drip became puddles, soaking the towels we put at the front door under it. We left for a whole day and came back that evening to an even bigger puddle and strong drip. We couldnât get through the threshold without getting wet. We felt the conditions were a health hazard and left the property. Neither Expedia nor the property would refund the nights we didnât stay. Horrible experience!
Jessica
Stayed 3 nights in Aug 2025
