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The Waves Tulum

4.0 star property

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Photo gallery for The Waves Tulum

View from property
Poolside bar
Signature Studio Private Plunge Pool | Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains
Aerial view
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Avenida KukulkanRegion 1, Mz. 32, Lt. 1, Tulum, ROO, 77760
  • Place, Dos Aguas Park
    ‪11 min walk‬
  • Place, Hospital de Tulum
    ‪13 min walk‬
  • Place, Jaguar Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool | Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Deluxe Penthouse Studio Rooftop Pool

9.6 out of 10
Exceptional
(8 reviews)
  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio With Large Balcony

Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Deluxe Studio With Large Balcony

7.8 out of 10
Good
(6 reviews)
  • 62 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Studio With Private Plunge Pool

Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Deluxe Studio With Private Plunge Pool

9.8 out of 10
Exceptional
(12 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

42-inch Smart TV with digital channels, TV, streaming services

Deluxe One Bedroom Apartment Private plunge Pool

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Deluxe Penthouse Apartment With Rooftop Pool

8.6 out of 10
Excellent
(4 reviews)
  • 121 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Deluxe Large Penthouse Apartment Rooftop Pool

10.0 out of 10
Exceptional
(1 review)
  • 143 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool | Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Signature Studio Private Plunge Pool

8.0 out of 10
Very good
(14 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Signature Studio With Balcony

Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Signature Studio With Balcony

9.4 out of 10
Exceptional
(19 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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includes taxes & fees
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About this property

The Waves Tulum

4 outdoor pools, a full-service spa and a fitness centre are available at this hotel. Other amenities include a sauna, massage/treatment rooms and a children's pool. Change of towels is available on request
The Waves Tulum offers 98 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. Beds feature down duvets. 42-inch Smart televisions come with digital channels. Bathrooms include a shower.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include printers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

4 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
The breakfast at The Waves Tulum gets high marks from our customers. During your stay, you'll be within walking distance of Dos Aguas Park. Enjoy features like 4 outdoor pools, a full-service spa and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Take a swim in the 4 outdoor pools or soak in the 2 hot tubs
  • Treat yourself to body wraps, hydrotherapy or hot stone massages at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • 8 minutes by car from Tulum Mayan Ruins and 11 minutes from Tulum Beach
  • Airport shuttle service available for a fee
  • Dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
The Waves Tulum offers its guests a full-service spa, 4 outdoor swimming pools, and 2 hot tubs along with a sauna and a fitness centre. A children's pool, spa services, and tour/ticket assistance are also featured at The Waves Tulum. A complete renovation of The Waves Tulum was completed in October 2022.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

For a fee, guests can enjoy a full breakfast daily from 8:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Pool toys

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Built in 2021
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Renovated entire property - October 2022
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Hob
  • Limited room service
  • Restaurant dining guides
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 17 for adults and from USD 7 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

The Waves Tulum Tulum
The Waves Tulum Aparthotel
The Waves Tulum Aparthotel Tulum

The Waves Tulum Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 431 out of 806 reviews
Rating 8 - Good. 164 out of 806 reviews
Rating 6 - Okay. 83 out of 806 reviews
Rating 4 - Poor. 60 out of 806 reviews
Rating 2 - Terrible. 68 out of 806 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Britnee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel for the city
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, pool bar, clean rooms
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Jul 2024
Verified

10/10 Excellent

Britania

The ambiance was great
Stayed 8 nights in Aug 2024
Verified

10/10 Excellent

felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and quiet place to relax.
Stayed 7 nights in Nov 2024
Verified

8/10 Good

pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pool area was very pleasant.
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

ALLEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quit place, staff nice at check in and check out
Stayed 2 nights in Jul 2024
Verified

8/10 Good

JORGE

Liked: Cleanliness, property conditions & facilities, communication
In order to reach the hotel you have to drive thru potholes, few cockroaches but everything else was good.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty room, many good amenities and not too far from tulum centro.
Stayed 2 nights in Jan 2025
Verified

8/10 Good

ilsse

Liked: Cleanliness, staff & service, amenities
Very friendly staff.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum.
Stayed 27 nights in Oct 2024
Verified

8/10 Good

David Silva

Liked: Cleanliness, amenities, property conditions & facilities
The place is clean and quiet, good attention and service
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Sherriann

Liked: Cleanliness, amenities, property conditions & facilities
Very nice and quiet
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

Rolando

Property was nice!
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jegadheswaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and Quite… over all Excellent ..
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jun 2024
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. 15 minute walk tu Main Street.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Chynna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Easy walk downtown.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very niceee
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had 3 pools two hot tubs and a sauna. It was amazing! Great price also!
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Cruz

Liked: Cleanliness, staff & service, amenities
Everything inside the hotel was great just horrible view and taxi driver charge a lot. Hotel for been on a budget was great
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Miriam Jacqueline Jimenez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at, everything needed is nearby and very accessible. The staff are friendly and helpful. Overall great experience would definitely go back. I highly recommend
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Aug 2024
Verified

8/10 Good

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service