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Zereno Tulum Beach Club Access

3.5 star property
VIP Access

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Photo gallery for Zereno Tulum Beach Club Access

Reception
Espresso maker
Front of property
Superior Apartment, 1 King Bed with Sofa bed | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Free daily continental breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Bar

Explore the area

View in a map
Aldea Zama, Aldea Maya, Lote 3, Tulum, QROO, 77760
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Place, Jaguar Park
    ‪3 min drive‬
  • Place, Hunab Lifestyle Center
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Apartment

Premium bedding, down duvets, minibar, individually decorated

Superior Apartment

  • 160 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, Private Pool

Terrace/patio

Luxury Apartment, Private Pool

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 170 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Apartment

Standard Apartment | Living area | 55-inch Smart TV with digital channels, TV, smart speakers

Standard Apartment

  • Garden view
  • 160 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Terrace/patio

Deluxe Room

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Apartment, 1 King Bed with Sofa bed

Premium bedding, down duvets, minibar, individually decorated

Luxury Apartment, 1 King Bed with Sofa bed

  • Garden view
  • 130 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Superior Apartment, 1 King Bed with Sofa bed

Premium bedding, down duvets, minibar, individually decorated

Superior Apartment, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 109 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Apartment, 1 King Bed with Sofa bed

Standard Apartment, 1 King Bed with Sofa bed | Premium bedding, down duvets, minibar, individually decorated

Standard Apartment, 1 King Bed with Sofa bed

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About this property

Zereno Tulum Beach Club Access

This smoke-free hotel features an outdoor pool, a bar/lounge and a poolside bar. Free continental breakfast and free WiFi in public areas are also provided. Additionally, massage/treatment rooms, concierge services and tour/ticket assistance are on-site.
Zereno Tulum Beach Club Access offers 18 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Each accommodation is individually decorated. Beds feature down duvets and premium bedding. 55-inch Smart televisions come with digital channels and smart speakers.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include massages.
During your stay at Zereno Tulum Beach Club Access, you'll be within walking distance of Dos Aguas Park. You'll find features such as free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Drinking options include a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent
  • 10 minutes by car from Tulum Mayan Ruins and 11 minutes from Tulum Beach
You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

An outdoor pool, spa services, and a terrace are also featured at Zereno Tulum Beach Club Access.

This 3.5-star Tulum hotel is smoke free.

Guests are served a free continental breakfast daily from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • Street parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Smart speaker
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Individual decor
  • Mobile key entry
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Zereno Tulum Beach Club Access

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Zereno
Zereno Boutique Hotel
Zereno Tulum Club Access Tulum
Zereno Tulum Beach Club Access Hotel
Zereno Tulum Beach Club Access Tulum
Zereno Tulum Beach Club Access Hotel Tulum

Zereno Tulum Beach Club Access Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 31 out of 53 reviews
Rating 8 - Good. 14 out of 53 reviews
Rating 6 - Okay. 3 out of 53 reviews
Rating 4 - Poor. 2 out of 53 reviews
Rating 2 - Terrible. 3 out of 53 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! I really like the interior design
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Great place love it
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Mia

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and service
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

María Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience clean people wrrr very nice
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Gaddiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and excellent service
Stayed 4 nights in May 2025
Verified

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff! Breakfast is kind of light and area can be a bit noisy (highway, construction)
Stayed 1 night in Mar 2025
Verified

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities
We had a nice stay at Zereno. We were able to book last minute as we had an issue with our other accommodation. The staff were friendly and professional and check in and out was easy. We visited in December and the pool was a bit chilly but we still enjoyed it one afternoon. The breakfast was very modest. While this hotel has relationships with other beachfront businesses, they don’t have their own beach access and it’s about 15 minute drive to the beach. Our room was clean and beautiful.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again.
Stayed 4 nights in Feb 2022
Verified

10/10 Excellent

OSBALDO

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the top floor so the apartment ruff
Stayed 6 nights in May 2025
Verified

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good.
Stayed 4 nights in Sep 2022
Verified

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Antonette

Liked: Cleanliness, amenities, property conditions & facilities
I was pleasantly surprised. Rustic decor with modern services. Clean, quiet & personalized service breakfast was delivered to room & airport drop off provided an extra touch. All staff were super friendly & helpful especially Thomas, who assisted in maneuvering a hiccup with a tour company. Will definitely recommend & return. Thanks a lot.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.
Verified

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
Stayed 6 nights in Jan 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Getaway (9+ group)

Came here to celebrate mine and my sisters 30th birthday! Absolutely amazing service and stay. The front desk staff is so helpful and attentive! I suggest downloading the WhatsApp app to make communication easier. The rooms are very clean and well maintained. It was fairly hot & humid in Tulum during our stay, so make sure you have them show you how to turn on the ac. Cannot wait to visit again!
Stayed 4 nights in Jul 2022
Verified

6/10 Okay

Saira

Liked: Cleanliness, staff & service, property conditions & facilities
You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night.
Stayed 3 nights in Oct 2022
Verified

2/10 Terrible

Ilyitch

Disliked: Cleanliness, staff & service, property conditions & facilities
I called the property to schedule airport transportation that was offered with the reservation. They acknowledged they were not offering the full transportation and that they would be happy to approve a refund for this via expedia. This was confirmed to me via phone twice. Expedia reached out to them on at least 3 different occasions and they never responded. So I was charged for a stay that I could not keep because the were not rendering full services promised. Call before you book.
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
I selected this property due to the shuttle pickup from the airport. When I made it, they were not there & when I contacted the property via WhatsApp I was told they will not pick me up & to take the bus to Tulum center, then ask for direction to the location.. My phone service was not working properly so this made the situation very nerve wrecking. I do not speak Spanish, so it was tough making it to the destination. Luckily a young lady assisted me to location 4 hours later. The situation made me upset that I ended up returning back to the states the following day. The property was nice & the front desk worker was nice, but the sales team was not pleasant which turned my birthday experience into a not so good one. I was happy to leave.
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Andre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Staff/Service was GREAT, but the hotel isn’t

The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show. Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom. Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great. The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.
Stayed 3 nights in Feb 2024
Verified

6/10 Okay

Emilie

Liked: Staff & service
Disliked: Amenities
Mega god service! Super venlig og hjælpsomt personale! Og smukt hotel. Dog er beliggenheden ikke særlig god i forhold til stranden så enten skal man gå 1,5 time, cykle 30 min eller køre knallert eller bil i 15 min. Og det er ikke fordi hotellet har faciliteter til man bare kan ligge der hele dagen. Poolen er meget lille og solen rammer på intet tidspunkt ned ved poolområdet. Morgenmaden er virkelig kedelig, du får 2 stykker brød, 1 smør og 1 syltetøj, og to små bæger med 3 tsk yoghurt og 3 tsk müsli, og en tallerken med frugt der smagte gammelt og vandet. Vi oplevede dsv også mug på brødet en morgen og hår i maden og et dyr i vores kaffe. Jeg synes godt de bare kunne servere en normal skål med müsli og youghurt for det vi fik holdte os mætte i 30 minutter. Men rengøringen var god og værelset var super fint.
Stayed 10 nights in Nov 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We hadden onze eigen auto, wat wel een vereiste was in Tulum. Hotel ligt in Tulúm pueblo dus een stuk van het strand verwijderd. Accomodatie was echt perfect! Zo een mooi appartement hebben we niet verder gezien in Mexico, met eigen mini zwembad
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Neisius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appartement duplex très spacieux au calme nous avons adoré
Stayed 1 night in May 2024
Verified

10/10 Excellent

camille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sejour super sympa. Daniel a l'accueil est tres souriant, gentil et pleins de conseils. Nous avons eu bcp de mal a trouver l'hôtel cependant avec une arrivee tardive ou personne ne repondais a nos appels sur WhatsApp.
Stayed 3 nights in Feb 2024