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SureStay Plus by Best Western Twentynine Palms Joshua Tree

2.5 star property

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Photo gallery for SureStay Plus by Best Western Twentynine Palms Joshua Tree

Lobby
Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room) | Desk, laptop workspace, blackout curtains, iron/ironing board
Property amenity
Suite, 1 King Bed, Non Smoking, Kitchenette | Desk, laptop workspace, blackout curtains, iron/ironing board
Reception

Reviews

6.8 out of 10

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Hot tub
  • Pool

Explore the area

View in a map
71487 Twentynine Palms Highway, Twentynine Palms, CA, 92277
  • Place, 29 Palms Historical Society
    ‪6 min drive‬
  • Place, Joshua Tree National Park Oasis Visitor Center
    ‪7 min drive‬
  • Place, Joshua Tree National Park North Entrance
    ‪12 min drive‬
  • Airport, Bermuda Dunes, CA (UDD)
    ‪89 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Room, 1 King Bed, Non Smoking, Microwave

  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room)

  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, Kitchenette

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room) | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 1,007 reviews
The price is €90
includes taxes & fees
10 Oct - 11 Oct
Oasis Inn & Suites Joshua Tree - 29 Palms

About this property

SureStay Plus by Best Western Twentynine Palms Joshua Tree

Suburban hotel with free breakfast and 24-hour business centre
Along with a 24-hour business centre, this smoke-free hotel has Access to hot tub and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and concierge services are on-site.
SureStay Plus by Best Western Twentynine Palms Joshua Tree offers 82 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. 50-inch LCD televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Twentynine Palms hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

A seasonal outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at SureStay Plus by Best Western Twentynine Palms Joshua Tree gets high marks from our customers. During your stay, you'll be close to Knott Sky Park. Free WiFi in public areas, free self-parking and a 24-hour business centre are available.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include a 24-hour business centre, a computer and laundry facilities
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute drive from Knott Sky Park and 5 minutes from Twentynine Palms Art Gallery
SureStay Plus by Best Western Twentynine Palms Joshua Tree offers its guests Access to hot tub and a seasonal outdoor pool. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Free breakfast is available daily. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly SureStay Plus by Best Western Twentynine Palms Joshua Tree. Self parking is free.

This Twentynine Palms hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 25 March and close on 20 November.
  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 3 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Gardens
Best Western Gardens Hotel
Best Western Gardens Hotel Joshua Tree National Park
Best Western Gardens Hotel National Park
Best Western Gardens Joshua Tree National Park
Best Western Gardens National Park
Best Western Gardens Joshua Tree National Park Twentynine Palms
Best Western Garden Hotel Twentynine Palms
Best Western Twentynine Palms
Twentynine Palms Best Western
Best Western Gardens Hotel at Joshua Tree National Park
Sure Stay Plus by Best Western Twentynine Palms Joshua Tree
SureStay Plus by Best Western Twentynine Palms Joshua Tree Hotel

Reviews

SureStay Plus by Best Western Twentynine Palms Joshua Tree Reviews

6.8

6.8/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness
Rating 10 - Excellent. 274 out of 1006 reviews
Rating 8 - Good. 261 out of 1006 reviews
Rating 6 - Okay. 197 out of 1006 reviews
Rating 4 - Poor. 135 out of 1006 reviews
Rating 2 - Terrible. 139 out of 1006 reviews

Reviews

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
When checking in we found out that the pool was not open, not sure why, but that was disappointing because we had excited kids ready to swim. But the stay was nice and comfortable. Breakfast was great and the young man working breakfast was so awesome! We needed help a couple of times and he went above and beyond to make sure we had what we needed and was so nice and didn’t act bothered by us one bit. His hospitality made our day!
Stayed 1 night in Jun 2025

2/10 Terrible

Cynthia D

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We chose this hotel because we were going to have children with us and knew they would need a place to burn off some energy. The pool was literally green. Also, the children were playing in the room that had dark brown carpet in the bottoms of their feet were black from playing in the room. The tub would not drain and it took about 10 minutes for the water to get hot. Barrington, the night clerk was incredibly helpful, courteous, and professional! He was the bright spot in our stay! He helped us move from the room with the tub that wouldn’t drain to a different room. The second room had a shower that drained properly and the hot water came on pretty quickly also. However, the baseboards were filthy. The curtains were dirty, and a cockroach ran across the floor in front of the TV. I would say their cleaning team needs to be retrained by a professional. Baseboards and vents are wiped each time, they do not get that dirty. Also, hard surface floors need to be mopped and the floors in room 512 need to be steam cleaned or ripped out and turned into hard surface. We will not be staying here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Connor

Stayed 1 night in Jun 2025

2/10 Terrible

Brienna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool was not maintained and unable to use. Despite being relatively not busy, they would not put us in a room of our choice and placed every guest next to each other which resulted in us being placed next to teenagers partying all night. Window had no screen, bathtub had mold, ac could not keep up with desert heat
Stayed 1 night in Jun 2025

8/10 Good

edgar

Liked: Cleanliness
Breakfast is comparable to Holiday Inn or Hilton
Stayed 1 night in Jun 2025

10/10 Excellent

JEFF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin was seamless. Bed was comfortable and we slept well. Course we were exhausted after a day of travel. Exterior of the buildings and sorrunding need updated; not much to look at but not that important. Back door was propped open so security was very lax. You had to go out the pool area to get any ice.
Stayed 1 night in Jun 2025

2/10 Terrible

james

Stayed 4 nights in Jun 2025

8/10 Good

Cori

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room is was clean and the AC worked great which was necessary during our stay. The only thing in the room is a the light switch by the sink was loose and had to be flipped just right or the light would turn on or off on its own. The breakfast was great with lots of options. We did not get in but the hot tub appeared to be out of service because it cold was slightly green. Overall it was a good place to stay for our visit to Joshua Tree national park.
Stayed 2 nights in May 2025

10/10 Excellent

Sunbee

Stayed 1 night in Jun 2025

4/10 Poor

Victoria

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel room condition was one of the worst I’ve ever been in! The way the bed was made up the bed skirt the sheets. I wasn’t even sure if it had been cleaned. The condition of the hotel room was beat up. Paint was chipped. It was horrible. On a good note, the staff Was kind and friendly and the breakfast room was clean and tidy and updated.
Stayed 1 night in Jun 2025

8/10 Good

Stephan

Travelled with family
Liked: Staff & service
Greatly located near Joshua Tree National Park entrance. Free breakfast was served in a small and very busy room.
Stayed 2 nights in May 2025

4/10 Poor

Kathleen, Bedford

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Excellent standard, clean, spacious all amenities.
Stayed 1 night in May 2025

6/10 Okay

Ana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean, under the bed it was so duty, cereal spilled, the laundry, towels good, the areas where we can se easily were clean, but not the areas that were covered like boho d the drawers and under the bed. The area where I really was disappointed was the breakfast room. Sorry, super duty, food was not bad, but the room next the cabinets, you could see all the dirt accumulated, the trash cans super duty inside the room. What it really got my attention was the people that work there, juts sitting chatting between them or on their phones but actually working. It’s mean I think they could do better at cleaning that area. Other than that, not to bad.
Stayed 2 nights in May 2025

10/10 Excellent

Ira

Stayed 1 night in May 2025

2/10 Terrible

Mariana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Cecilia and Oswaldo

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff (Day & nite shift) very accomodating, friendly and they even deliver what you need even at night. Our Experience was very pleasant, good, I gave them 5 stars for the Breakfast..Still the usual American Breakfast. The Parking was best, and very secure..we went there to visit my son who is in the MCGAA military base and the Hotel was very near to the best Entrance (East) going to visit Josua Tree Nat'l Park.. we booked 2 rooms, one with kitchen. we end up going home on Memorial Day 2025. I will definitely booked with Sure Stay Plus by Western twentynine Palms for another visit. hopefully by August..my review/opinion was our group experience and others will not be the same.
Stayed 3 nights in May 2025

2/10 Terrible

Spencer

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was in poor condition. The bed was not flat, the foot of the bed was higher than the head, and the mattress was not comfortable. The bathroom/shower had mold around the tub. There was trash and debris scattered around the planters near the door to my room, and throughout the property. I was directed to park in the back parking lot, which was littered with trash, and covered in sand (pictures attached). I booked this hotel specifically for use of the pool, however there was trash and debris floating in the pool and hot tub, and the water was filthy and unusable (pictures attached). When I arrived to the continental breakfast at approximately 0830 there was no hot food left, just cereal, yogurt, etc, and there was no employees attending to the food area. I was very disappointed with this property, and would not stay here again.
Dirty Pool water, floating trash.
Dirty Pool water, floating trash.
Dirty Pool water, floating trash.
Mold around tub/shower
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid Stay

Hotel was clean and well kept for the most part. A bit farther from Joshua Tree but isn't a bad thing. Bed was comfortable and shower was clean. Will book here again when I go back!
Stayed 1 night in May 2025

8/10 Good

Erika

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in May 2025

6/10 Okay

Catherine

Travelled with family
Liked: Staff & service, room comfort
Needs some TLC. Very messy and dirty outside and in the hallways. The room was clean.
Stayed 1 night in May 2025

8/10 Good

Debashish

Liked: Cleanliness, property conditions & facilities
Breakfast room is not good. Rooms were quite decent
Stayed 1 night in May 2025

10/10 Excellent

Sayli

Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Good value. Convenient for Joshua Tree.
Stayed 1 night in May 2025

4/10 Poor

Hrishikesh

Disliked: Cleanliness, property conditions & facilities
Room condition was bad. The ceiling had some sort of bulge probably due to a past leakage. Outside look is deceptive, inside of the hotel is not welcoming. There were pigeons and their mess everywhere.
Stayed 1 night in Mar 2025

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