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DoubleTree by Hilton Hotel Vancouver

4.0 star property

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Premium bedding, down duvets, pillow-top beds, in-room safe
Games room
Reception
Suite, 1 Bedroom | Living area | 39-inch LCD TV with cable channels, TV, iPod dock
Daily buffet breakfast (USD 12.95 per person)

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast available
  • Bar
  • Room service

Explore the area

View in a map
12712 SE 2nd Cir, Vancouver, WA, 98684
  • Place, Peacehealth Southwest Medical Center
    ‪4 min drive‬
  • Place, Vancouver Mall
    ‪5 min drive‬
  • Place, Cascade Station
    ‪7 min drive‬
  • Airport, Portland, OR (PDX-Portland Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

7.2 out of 10
Good
(31 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Non Smoking

Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Multiple Beds, Non Smoking

  • 34 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing)

Room, 1 Queen Bed, Accessible (Mobility & Hearing) | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Queen Bed, Accessible (Mobility & Hearing)

  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | 39-inch LCD TV with cable channels, TV, iPod dock

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Living area | 39-inch LCD TV with cable channels, TV, iPod dock

Room, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

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About this property

DoubleTree by Hilton Hotel Vancouver

Suburban hotel with free airport shuttle and 24-hour fitness centre
An indoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Housekeeping is available on request.
DoubleTree by Hilton Hotel Vancouver offers 98 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature down duvets and premium bedding. 39-inch LCD televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Vancouver hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Hotel Vancouver. During your stay, you'll be close to Cascade Station. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at Press Northwest, a buffet restaurant that serves American cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • 6 minutes by car from Vancouver Mall and 10 minutes from Cascade Station
  • Free airport shuttle service
  • Dogs welcome for a fee (restrictions apply)
DoubleTree by Hilton Hotel Vancouver offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 2400 square feet (223 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Vancouver. A roundtrip airport shuttle is free (available on request). Free self parking is available.

Smoking is allowed in designated areas at this 4-star Vancouver hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Press Northwest – This buffet restaurant specialises in American cuisine and only serves breakfast.
Press Northwest Bar – This bar specialises in pizza. Open selected days.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.95 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 11:00 PM at scheduled times and on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 12.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Press Northwest
  • Press Northwest Bar

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 2,400 square feet of conference space
  • 24-hour business centre

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1997
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 13 February 2023 to 5 January 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business centre
  • Lift
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay, plus a deposit of USD 50.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 6.95 for children
  • Fee for in-room wireless Internet: USD 6.95 per 24-hour period (rates may vary)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
DoubleTree by Hilton Hotel Vancouver offers transfers from the airport. Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 5:00 AM to midnight
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Phoenix Inn Suites Hotel Vancouver
Phoenix Inn Suites Vancouver
Phoenix Hotel Vancouver
Phoenix Inn - Vancouver Hotel Vancouver
DoubleTree Hilton Hotel Vancouver
DoubleTree Hilton Vancouver
Doubletree By Hilton Vancouver
DoubleTree by Hilton Hotel Vancouver Hotel
DoubleTree by Hilton Hotel Vancouver Vancouver
DoubleTree by Hilton Hotel Vancouver Hotel Vancouver

DoubleTree by Hilton Hotel Vancouver Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 395 out of 1003 reviews
Rating 8 - Good. 266 out of 1003 reviews
Rating 6 - Okay. 148 out of 1003 reviews
Rating 4 - Poor. 106 out of 1003 reviews
Rating 2 - Terrible. 88 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Colleen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Rooms DO NOT have Sofa Sleepers!

1. Not informed hotel under renovation. 2. Reserved a room that sleep 5. Description says 2 queen beds a single sofa sleeper. Images shows a sofa sleeper. Told by front desk that there are zero sofa beds in the hotel since covid. Told in the whole hotel there are only 2 roll away beds. Because we booked through a third party they would not upgrade to a suite or offer a second room. This is a scam by the hotel to force third party apps to pay for the upgrade or second room. My husband chose to sleep on the floor before another dime was paid to this hotel. 3. Front deal was awful. Was told they could not provide my husband who had to sleep on the floor a comforter because they cost $500. Front desk clerk refused to allow us to talk to a manager. 4. Room had poorly painted over water damage to the ceiling. 5. There appeared to be another family in the same situation as us, with no solution for them either.
Stayed 1 night in Jul 2025

2/10 Terrible

julie, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean, quiet the pool was heated made for a nice stay..
Stayed 1 night in Jul 2025

2/10 Terrible

Dima

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property currently under construction, was not told so during bookint. Everything in our room was leaking, carpet was soaked, weird smell and half under construction. Terrible condition for a Hilton, didn’t stay the night, ended up leaving and going to another hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Laura, Emmett

Stayed 1 night in Jun 2025

2/10 Terrible

cody

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Cody henry

The room was moldy, it contained water damaged furniture and had a very mildew like smell. The lamp shades were damaged and the wall outlets lacked function. The elevator wasn't functioning and all but the first floor were being remodeled. I was uninformed of these issues before our arrival and due to the late checkin was left with no other options. For the price im extremely upset.
Stayed 1 night in Jun 2025

2/10 Terrible

Vandi

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It was absolutely terrible. They are remodeling so it was so dirty and they couldn’t accommodate much. I booked for 5 people and they only had rooms for 4, they weren’t willing to work with me. We had to go spend $60 on an air mattress so everyone had a place to sleep. Front desk was rude about the whole situation, I would never stay here again. The whole floor smelt terrible as they left a big open garage out on the floor. Our towels had brown stains all over them, counters were filthy, just a terrible experience.
Stayed 2 nights in Jun 2025

6/10 Okay

Andrew

Travelled with family
Disliked: Property conditions & facilities
Room was clean enough but the bathroom ceiling was full of mold.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kevin

Stayed 1 night in Jun 2025

10/10 Excellent

Seidah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is super convenient for short stays near PDX airport. The rooms and facilities are very clean and well kept. During my stay there was renovation in progress (elevator was out) however it was easy to get a room on the 1st floor and avoid stairs. Hot tub was phenomenal and great to relax in after traveling! I had a few deliveries to the front desk (birthday gifts) and the staff put them into the room as a surprise for my sister. I really appreciated their help!
Stayed 1 night in Jun 2025

4/10 Poor

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property is under renovation which I knew there was no chairs or couches in my room but the TV was broken and our toilet and neighbors toilet both got clogged, the room smelt like wet dog and I had several questions throughout my booking and stay that the front desk would just say they didn’t know or weren’t helpful…ie how much is breakfast? Don’t know (and wouldn’t figure it) can I check in early? Probably not you just have to show up and ask…which was fine except they were snotty and annoyed. Called about broken TV…nothing I can do about it. Then someone came and asked if we were hooking up video game consoles to it (kind of blaming us it wasn’t working) which we weren’t and didn’t have any thing like it with us. Just literally trying to get TV or movie options. Anyways that’s about all he did then said nothing I can do. I was just surprised when it was already under renovation/new management/elevators not working, etc that they weren’t going out of their way to help us.
Stayed 1 night in May 2025

4/10 Poor

Heydi

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Not well maintained dirty room dusty and no elevator working properly. Will not recommend
Stayed 2 nights in May 2025

4/10 Poor

Danilynn

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Unfortunately, our room had elite coming from the window. We understand that they are going through renovations however that was not pleasant.
Stayed 1 night in May 2025

4/10 Poor

Camron

Stayed 3 nights in May 2025

4/10 Poor

Norma

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel was being renovated which wasn’t a big deal but the couch wasn’t in our room due to the remodel so we asked a housekeeper that was there if they had a fold out mattress we could use, she said she would put it in our room since we were leaving to go somewhere. The bed never came so late that evening we asked the front desk which in so many words they said no. So my son slept on the carpet luckily we had some extra blankets in our car
Stayed 1 night in May 2025

2/10 Terrible

Christian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really and hotel no elevator n we had a stroller smells so much like paint terrible
Stayed 3 nights in May 2025

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Maksym

Stayed 1 night in Apr 2025

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hazardous for staying while in renovation conditio

The front desk told us after she had check us in that they is a renovation going on and that the elevator was not working so we have to take the stairs. Ok we walk up the stairs to find pail of paints, plastic covering on the floor and some doors leaning against the walls towards our room. It smells filthy and terrible that i just walk back down to cancell the reservation and was told i cannot cancell since we already checkin. You must explain to your customer how the situation is before checking in and give us the options to check if we are ok or not with the condition. Thus is nit acceptable for a health wise condtion so please do something with your policy and i expect a refund back.
Stayed 1 night in May 2025

6/10 Okay

Verna, Prosser

Travelled with family
Disliked: Amenities
Did not like that there was only 1 chair in the living room of this suite.
Stayed 1 night in Apr 2025

2/10 Terrible

Kreshnik

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was under construction. The staff would not let me add my membership to earn points.
Stayed 4 nights in Apr 2025

2/10 Terrible

Keisha

Travelled with family, Travelled with family and small children
Staff was great. I had a broken TV and they fixed it right away. They handled the issues with the construction well with guests
Stayed 2 nights in Apr 2025

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Francisco

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Brandon

Stayed 1 night in Mar 2025

2/10 Terrible

L Wes

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this property

We booked at this DoubleTree without looking at the reviews based on all past positive experience with DoubleTree. This is by far the most disgusting hotel property we've ever booked at. We requested a refund on our reservation directly with the hotel and with hotels.com but were denied. The room had a foul smell and was not clean. The elevator was out of order, and an employee was smoking less than 10 feet from our vehicle upon check in and a number of homeless people were in the parking lot. We did not stay at the hotel. I am amazed that hotels.com and the DoubleTree would allow this property to represent their brands.
Stayed 2 nights in Mar 2025