4/10 Poor
Charles
Travelled with family
25 Jan 2026
Liked: Cleanliness
Disliked: Staff & service
I called the hotel the Tuesday before my Friday arrival date to first to let them know we would be arriving late Friday night and confirmed that the rooms will still be held. The second reason was to see if the two rooms I reserved can be adjoining rooms. The person I spoke to said the rooms were not adjoining but they were next to each other. Sadly, when my family arrived I was told not only the rooms were NOT next to each other, but in separate buildings. I was in building 4 and my other reserved room was in building 3. I explained to the night auditor I that I had called earlier in the week to confirm the locations of the rooms. I asked her if I reserved two rooms, why would I reserve two rooms in separate buildings. I was told by the night auditor there was nothing noted on my reservations and nothing she could do to change my rooms. So my stay was not poor, but the customer service was not excellent. We visit this part of Virginia twice a year, but I will not be returning to this hotel.
Charles
Stayed 2 nights in Jan 2026