8/10 Good
Verified traveller
28 May 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above average stay with good breakfast
Because Embassy's online room rate was about 25% more than a consolicator, I booked through another site. Due to my mobility disability I generally call ahead to secure the kind of room I prefer. I called the hotel directly, but was directed through several other contacts; eventually I ws told that I could not make my request ahead of time and had to take care of it at check-in. At that time I was advised that there were no rooms with step-in shower available (we have had them before) and no double-queen rooms near the elevator. The room we were given had a king bed and a tub/shower. We don't like accessible rooms as the roll-in shower (which I don't need) generally soak the entire room due to poor design, so we dealt with the tub, but it had one hand-rail, on the back of the tub. Not helpful for anyone, I wouldn't think. Otherwise, our stay was good. We received a coupon to offset the "destination charge" which we appreciated. I must say that the pillows have been horrible for years; several years ago we met a woman who advised that, based on customer comments, Hilton was replacing the linens/bedding - we haven't seen that yet. Additionally, we always find the bathroom lights on the motion-sensor switch to be blinding if you enter the bathroom at night. Finally, I believe that the cooked-to-order breakfast is a big draw for Embassy - it certainly is for us, but it really needs some re-vamping. The overall layout needs to be totally re-considered; call a caterer (me!)
Verified traveller
Stayed 4 nights in May 2025
