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The Lux Hotel & Conference Center, an Ascend Collection Hotel

2.5 star property

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Photo gallery for The Lux Hotel & Conference Center, an Ascend Collection Hotel

Lobby
In-room safe, desk, blackout curtains, iron/ironing board
Free daily continental breakfast
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
2468 State Route 414, Waterloo, NY, 13165
  • Place, National Memorial Day Museum
    ‪2 min drive‬
  • Place, It's A Wonderful Life Museum
    ‪3 min drive‬
  • Place, Cayuga Lake State Park
    ‪8 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(48 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(41 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

The Lux Hotel & Conference Center, an Ascend Collection Hotel

Hotel with free breakfast, in the vicinity of National Women's Hall of Fame
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space and a children's pool are on-site. Housekeeping is available on request.
The Lux Hotel & Conference Center, an Ascend Collection Hotel offers 147 air-conditioned accommodations with a safe and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a shower and hairdryers.

This Waterloo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of towels can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the comfortable beds at The Lux Hotel & Conference Center, an Ascend Collection Hotel. During your stay, you'll be close to National Women's Hall of Fame. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 3-minute drive from National Women's Hall of Fame and a few minutes from It's A Wonderful Life Museum
  • Pets welcome for a fee (restrictions apply)
The Lux Hotel & Conference Center, an Ascend Collection Hotel offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this hotel measures 9180 square feet (853 square metres) and includes conference space. The business-friendly The Lux Hotel & Conference Center, an Ascend Collection Hotel also features laundry facilities, a front desk safe, and an ATM. Self parking is free. A complete renovation of The Lux Hotel & Conference Center, an Ascend Collection Hotel was completed in June 2023.

This Waterloo hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Woody's Bar & Grille – This restaurant only serves dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Woody's Bar & Grille

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Fenced pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping on request
  • Wedding services

Business services

  • 9,180 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - June 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in August.
  • Pool access available from 9:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Waterloo Seneca Falls
Quality Inn Waterloo
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
Holiday Inn Waterloo Seneca Falls Hotel
Quality Waterloo
Quality Inn near Finger Lakes Seneca Falls
The Lux Hotel & Conference Center, Ascend Hotel Collection Hotel

The Lux Hotel & Conference Center, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 259 out of 491 reviews
Rating 8 - Good. 136 out of 491 reviews
Rating 6 - Okay. 60 out of 491 reviews
Rating 4 - Poor. 25 out of 491 reviews
Rating 2 - Terrible. 11 out of 491 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Roze

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy and the employee was very accommodating to getting us into a bigger king room. Breakfast was good with many choices. The coffee was a good brew and plentiful. The room was spacious and clean. Staff was all friendly. My only suggestion would be to clean up outdoors around the building perimeter. It could give a bad first impression before one walks in to find a very clean hotel!
Stayed 2 nights in Oct 2025

6/10 Okay

Susan

Travelled with group
Liked: Cleanliness, staff & service
Room was clean but many items are in need of repair.
Stayed 2 nights in Oct 2025

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was easily available.
Stayed 1 night in Oct 2025

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your standard hotel room. Clean hotel and room. Staff was very helpful and friendly. Nice variety for the free breakfast. Great location to get around the Finger Lakes area.
Stayed 3 nights in Oct 2025

6/10 Okay

Theresa

Quick getaway

The hotel is in a pretty ideal location for vineyard hopping. Wish they had a list of preferred restaurants. Our phone in the room did not work and they said they put in a work order but no one came for the 4 days we were there. The restaurant and grill also closed Monday and Tuesday which gives very few choices to eat in the area.
Stayed 3 nights in Oct 2025

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillow were fantastic and hotel was conveniently located to our destinations.
Stayed 1 night in Oct 2025

6/10 Okay

Huraiya

Liked: Staff & service
Disliked: Cleanliness, amenities
It was too remote and beds were small for king size !breakfast didn't have enough verity!
Stayed 1 night in Oct 2025

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Modern and well kept property. Friendly front desk staff. Some rough spots/ patched areas in bathroom. Convenient to highway and shopping. Breakfast was so-so.
Stayed 2 nights in Oct 2025

8/10 Good

mohamad

Travelled with group
Liked: Cleanliness, amenities
Good
Stayed 2 nights in Oct 2025

10/10 Excellent

Wing Kin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

Dennis, Schenectady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place in a convenient location for our overnight stay. Friendly staff and the breakfast was very good.
Stayed 1 night in Oct 2025

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean, great location
Stayed 1 night in Oct 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was good. future advice for people call and confirm details of hotel. was suppose to have a bar and restaurant and both were closed for private party
Stayed 1 night in Oct 2025

6/10 Okay

Donya

Liked: Cleanliness
Disliked: Property conditions & facilities
We never stayed at Lux hotel. They had to move us to a micro hotel across the street. When they
Stayed 2 nights in Oct 2025

10/10 Excellent

Katlynn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Room and location as a whole was very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Kassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great!
Stayed 2 nights in Oct 2025

10/10 Excellent

MARISKA, HAMDEN

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and very attentive. Clean, super clean, and nice.
Stayed 4 nights in Oct 2025

8/10 Good

kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem i had was the bathroom tiles needed to be upgraded. Restaurant and bar was really good. Staff were very nice. I would stay there again but would like to see updated room.
Stayed 1 night in Oct 2025

8/10 Good

Kevin

Liked: Staff & service
This is a clean hotel with spacious rooms, very comfortable beds, and friendly staff members, which in my opinion makes this a good hotel. However, this hotel is definitely showing some signs of its age. Some of the decor is a little dated. In other words, it’s not the Ritz Carleton, but if you’re looking for a good hotel at an affordable price, it’s is definitely a good option.
Stayed 2 nights in Oct 2025

4/10 Poor

Kim

Liked: Staff & service
Disliked: Cleanliness
It was dirty in the room. The bathroom was dirty - I wore flip flops in the shower. It didn't look like the bathroom was mopped and stuff was under the sink. Windows were filthy. When I went to check out, all staff was outside on a smoke break so I waited, then gave up and left my keys on the check out counter. The check in person Saturday was very nice, but the only good thing about the hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel to stay at
Stayed 1 night in Sep 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast !
Stayed 2 nights in Aug 2025