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The Lux Hotel & Conference Center, an Ascend Collection Hotel

2.5 star property

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Photo gallery for The Lux Hotel & Conference Center, an Ascend Collection Hotel

Reception
Reception
Exterior
Property entrance
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool

Explore the area

View in a map
2468 State Route 414, Waterloo, NY, 13165
  • Place, National Memorial Day Museum
    ‪2 min drive‬
  • Place, It's A Wonderful Life Museum
    ‪3 min drive‬
  • Place, Cayuga Lake State Park
    ‪8 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(48 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(41 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

The Lux Hotel & Conference Center, an Ascend Collection Hotel

Hotel with free breakfast, in the vicinity of National Women's Hall of Fame
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, conference space and a children's pool are on-site. Housekeeping is available on request.
The Lux Hotel & Conference Center, an Ascend Collection Hotel offers 147 air-conditioned accommodations with a safe and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a shower and hairdryers.

This Waterloo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and change of towels can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the comfortable beds at The Lux Hotel & Conference Center, an Ascend Collection Hotel. During your stay, you'll be close to National Women's Hall of Fame. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, meeting rooms and conference space
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 3-minute drive from National Women's Hall of Fame and a few minutes from It's A Wonderful Life Museum
  • Pets welcome for a fee (restrictions apply)
The Lux Hotel & Conference Center, an Ascend Collection Hotel offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this hotel measures 9180 square feet (853 square metres) and includes conference space. The business-friendly The Lux Hotel & Conference Center, an Ascend Collection Hotel also features laundry facilities, a front desk safe, and an ATM. Self parking is free. A complete renovation of The Lux Hotel & Conference Center, an Ascend Collection Hotel was completed in June 2023.

This Waterloo hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Woody's Bar & Grille – This restaurant only serves dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Woody's Bar & Grille

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Fenced pool
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Wedding services

Business services

  • 9,180 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1979
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - June 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in June and close in August.
  • Pool access available from 9:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Waterloo Seneca Falls
Quality Inn Waterloo
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
Holiday Inn Waterloo Seneca Falls Hotel
Quality Waterloo
Quality Inn near Finger Lakes Seneca Falls
The Lux Hotel & Conference Center, Ascend Hotel Collection Hotel

The Lux Hotel & Conference Center, an Ascend Collection Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 246 out of 474 reviews
Rating 8 - Good. 133 out of 474 reviews
Rating 6 - Okay. 59 out of 474 reviews
Rating 4 - Poor. 25 out of 474 reviews
Rating 2 - Terrible. 11 out of 474 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
beds were very comfortable
Stayed 2 nights in Aug 2025

8/10 Good

Sean, Tomahawk

Stayed 1 night in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

THERESA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and friendly staff. Outdoor Pool area is large and nice. Pool is opened until 10 pm
Stayed 1 night in Aug 2025

8/10 Good

Denny

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy our stay
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful! The food and outdoor area were very nice.
Stayed 1 night in Jul 2025

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun trip

Was disappointed the pool at the Waterloo ny was useable for our stay.
Stayed 1 night in Aug 2025

10/10 Excellent

shmuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that we could walk to walmart. Checkin lady was very fruendly and pool was nice
Stayed 1 night in Jul 2025

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, not five star but decent. The front desk staff were very friendly and helpful with suggestions of places to see and eat. The beds are comfortable and the pool was nice but cold. Breakfast was decent with hot and cold options. It is conveniently located near several of the towns.
Stayed 4 nights in Aug 2025

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recomnend. Staff was great. Clean and safe surroundings.
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Wilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very quiet to outside noise. Lots of channel options on TV compared to other hotel nearby. Breakfast was continental coffee was lukewarm and danish stale but it was early am when we went in. We would definitely come back, great value for money spent.
Stayed 1 night in Jul 2025

10/10 Excellent

Tanya, Williamsport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge wasn't working so we weren't able to keep things cool. Other than that, all was great
Stayed 1 night in Jul 2025

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the staff is great
Stayed 3 nights in Jul 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pricing was competitive, and the rooms were well-maintained with spacious and appealing washrooms. While the hallway lighting could be improved, the staff provided exceptional service. Overall, the experience was positive.
Stayed 1 night in Jul 2025

6/10 Okay

Dan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were greeted with a very friendly and helpful person upon arrival and the room and facilities were clean and well kept. The disaster happened when we went to have what promised to be an excellant breakfast. Everything looked great. BUT everything, including the scrambled eggs, the sausage links, the waffles, and even the coffee and "hot" water were so COLD, everything was inedible, completely INEDIBLE! What a way to RUIN a wonderful stay. I would not stay there again unless I was guaranteed that my eggs and waffle were going to be hot....
Stayed 1 night in Jul 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Room was a great value. Clean, convenient and was reasonably priced. Would stay again.
Stayed 1 night in Jul 2025

8/10 Good

Rita

good location. well kept hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Joanna

Liked: Cleanliness, property conditions & facilities
Very clean and close to my locations
Stayed 3 nights in Jul 2025

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Michael

Stayed 1 night in Jul 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly. The restaurant on site was very good and reasonably priced. Beds were comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very nice
Stayed 1 night in Jul 2025

8/10 Good

AH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only spent one day at this property as we were driving through town. For an overnight it served us well. Room was ok. Service was nice though.
Stayed 1 night in Jul 2025

8/10 Good

Dale

Stayed 1 night in Jul 2025