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Destination Family Hotel

2.5 star property

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Photo gallery for Destination Family Hotel

Lobby sitting area
Reception
Meeting facility
Club Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, rollaway beds, free WiFi
Microwave, coffee/tea maker

Reviews

6.6 out of 10

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Pet-friendly
  • Laundry
  • Housekeeping
  • Parking included

Explore the area

View in a map
314 Ray Street, Whitehorse, YT, Y1A5R3
  • Place, Sundog Carving Studio & Gallery
    ‪3 min walk‬
  • Place, Shipyards Park
    ‪4 min walk‬
  • Place, Yukon Visitor Information Centre
    ‪16 min walk‬
  • Airport, Whitehorse, YT (YXY-Whitehorse Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Single Room, 1 Double Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Single Room, 1 Double Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Suite, 1 Bedroom, Non Smoking, Kitchen

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Suite, 1 Bedroom, Non Smoking, Kitchen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, rollaway beds, free WiFi

Club Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Club Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, rollaway beds, free WiFi

Club Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 2 Double Beds

View all photos for Family Suite, Multiple Beds, Non Smoking, Kitchen

Family Suite, Multiple Beds, Non Smoking, Kitchen | Desk, iron/ironing board, rollaway beds, free WiFi

Family Suite, Multiple Beds, Non Smoking, Kitchen

  • 1 bedroom
  • Sleeps 3
  • 3 Double Beds

View all photos for Club Suite, 1 Bedroom, Non Smoking, Kitchen

Desk, iron/ironing board, rollaway beds, free WiFi

Club Suite, 1 Bedroom, Non Smoking, Kitchen

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Club Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Desk, iron/ironing board, rollaway beds, free WiFi

Club Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 Queen Bed

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About this property

Destination Family Hotel

Hotel with free parking, near Shipyards Park
A restaurant, a snack bar/deli and a coffee shop/cafe are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a microwave in a common area and a business centre are on-site. Change of towels is available on request
Destination Family Hotel offers 44 air-conditioned accommodations with coffee/tea makers and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This Whitehorse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Destination Family Hotel. During your stay, you're just a quick walk from Sundog Carving Studio & Gallery. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Dining options include a coffee shop and a restaurant
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes bicycles to rent
  • Within a 15-minute walk of Shipyards Park and MacBride Museum of Yukon History
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Destination Family Hotel. Free self parking is available.
Destination Family Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Electric bike charging
  • Fireplace in lobby
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heated floor
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours during certain times of the year.

Property is also known as

STOP FAMILY HOTEL Whitehorse
STOP FAMILY HOTEL
STOP FAMILY Whitehorse
Family Hotel Whitehorse
Stop In Family Hotel Whitehorse, Yukon, Canada
STOP IN FAMILY HOTEL
Destination Family Hotel Hotel
Destination Family Hotel Hotel
Destination Family Hotel Whitehorse
Destination Family Hotel Hotel Whitehorse

Destination Family Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 90 out of 430 reviews
Rating 8 - Good. 112 out of 430 reviews
Rating 6 - Okay. 97 out of 430 reviews
Rating 4 - Poor. 64 out of 430 reviews
Rating 2 - Terrible. 67 out of 430 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Nancy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Curtains torn, light came in from the street. Room was hot, ac finally cooled it but was very loud. Staff was great.
Stayed 1 night in Sep 2025

6/10 Okay

Kona

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The shower in our room was broken, but front desk staff was extremely apologetic and was able to switch us to a different room. Besides that, everything else was fine
Stayed 1 night in Sep 2025

10/10 Excellent

Pearl

Travelled with family
Liked: Cleanliness, staff & service
The front desk guy was awesome. Checked us in quickly, efficently and a great deal of humour. He is a very hard working young man. We saw him all over the hotel and laundromat, fixing issues, solving problems, and always dealing with guests and clients with respect and humour. Well done!!
Stayed 1 night in Sep 2025

10/10 Excellent

Philip

Stayed 1 night in Sep 2025

6/10 Okay

qingsong

Disliked: Cleanliness
just ok
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Sep 2025

4/10 Poor

Loreen

Disliked: Staff & service, property conditions & facilities
The front staff was unfriendly. The air conditioning is not working. Only two small pillows were provided.
Stayed 1 night in Sep 2025

10/10 Excellent

Jim

nothing to add
Stayed 3 nights in Aug 2025

2/10 Terrible

Annalyn sm

Disliked: Cleanliness, staff & service, room comfort
Pillow case verry bad smill.shower curtain so smiley tv no good i try to call change my Pillow case..and coffee so dirty i stay 2 nights
Stayed 2 nights in Aug 2025

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Yijuan

Disliked: Cleanliness, staff & service, property conditions & facilities
They did change the sheets, shower curtain and tub are dirty
Stayed 1 night in Aug 2025

6/10 Okay

Wayne

The room had poor accommodations for shower and coffee service. There was coffee, but no cups for drinking. No accoutrements for the coffee either.
Stayed 1 night in Aug 2025

6/10 Okay

Glenn

Slow staff at front desk. Not all that clean and a bit runner down.
Stayed 1 night in Aug 2025

8/10 Good

anita

Stayed 2 nights in Aug 2025

4/10 Poor

Alexa

Disliked: Amenities
I was put in a room in the basement that was hot as Hades, the window was in a prison like cage, the TV didn't work, the bed was just a mattress pad over springs, I think the curtains had blood stains on them, and there was no plug for the tub. The lobby bathroom was disgusting. I was told that they usually don't rent the rooms in the basement but we're full so I guess they decided to milk every last dime they could?
Stayed 1 night in Aug 2025

8/10 Good

Tanja, Nanaimo

Liked: Cleanliness, staff & service, amenities
24 hr service, which is very convenient. Very friendly staff late night - he even helped carry all my luggage to the room. Convenient location downtown ($ 20 by taxi from airport) While the rooms and decor are quite "dated", everything is very clean - and the price is right. (Cleanliness being more important than style for me) Bed was comfy and room was quiet, so just right after a long day of travel and arriving around midnight. Rooms have a fridge and dining table/chairs Fast food /take out very close by.
Stayed 1 night in Aug 2025

4/10 Poor

Debbie

Travelled with partner
Disliked: Amenities
Room was clean, but there was no fitted sheet on the king bed that was basically 2 twin beds put together.
Stayed 2 nights in Aug 2025

2/10 Terrible

Sam

Liked: Cleanliness, staff & service
I think some one was smoking, at about 1 am. Informed the desk and they invested immediately. No results. The attendant was very dutiful, i appreciated.
Stayed 1 night in Aug 2025

8/10 Good

Janice

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Wish we had air conditioning and a microwave. I couldn’t watch TV without a technician helping me. But at least there was someone who came to my room to help me. Bugs in the bathroom.
Stayed 1 night in Aug 2025

8/10 Good

Louis, Calgary

Liked: Cleanliness, staff & service
Average hotel.
Stayed 1 night in Aug 2025

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware and book elsewhere.

Bring house shoes if you plan on staying here. The property is run down, outdated, and only superficially cleaned at best. The front desk attendant seemed far more interested in her phone conversation than in welcoming my family. I would never have booked this hotel had I known what to expect. Upon check-in, we were met with at least 15 posted rules that made it clear the hotel is often used for drugs, parties, and late-night activity. Outside, a sign even read “staff carry guns” — unsettling, to say the least. The parking lot foot traffic made us uneasy about even leaving our vehicle there. Save yourself the stress and spend the extra $10–$20 to stay somewhere else. Beware.
Stayed 1 night in Aug 2025

6/10 Okay

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and property was clean. Bedding needs to be replaced, updated.
Stayed 1 night in Aug 2025

8/10 Good

Stephen

Stayed 1 night in Aug 2025

4/10 Poor

Judy

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. It was the cheapest place to stay. There were alcohol bottles under our beds. The floor was sticky. The shower head had black mold on it. We waited for 2 hours to get extra blankets. We got a sheet and duvet cover for the extra blankets. We needed a blow dryer but were told they were all being used and didn’t have any more.
Stayed 1 night in Aug 2025

4/10 Poor

Ernest

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
After spending 24 days in camp and three more days traveling, I booked a room with a king bed through Expedia. My confirmation clearly stated a king bed. When I arrived, I checked in, dropped off my luggage, and went out to run errands (haircut, shopping, dropping off my truck for service). Later, when I returned to the hotel room, I realized the bed was actually a queen. When I went to the front desk to ask about the king bed, I was told, “We don’t have any.” I didn’t mind that the hotel showed its age. I didn’t mind the few unfortunate people outside the building, or even the one lingering in the hall on the third floor. But after 24 days in camp, not getting the king bed I specifically booked and confirmed was disappointing.
Stayed 1 night in Aug 2025