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Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

3.0 star property

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Photo gallery for Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

Relax in this stylish room with a large bed, two bedside tables, and a comfortable sofa.
Relax in a spacious room with a comfortable sofa, flat-screen TV, and large window offering a view of the outdoors.
Enjoy a meal in the restaurant's cozy seating area, visible through an arched doorway.
Host meetings and presentations in this well-equipped conference room with a long row of chairs, two front tables, and a large screen.
Fitness facility

Popular amenities

  • Gym
  • Pet-friendly
  • Bar
  • 24/7 front desk

Explore the area

Map
201 Wood Street, Whitehorse, YT, Y1A 2E4
  • Midnight Sun Gallery & Gifts
    ‪2 min walk‬
  • Sundog Carving Studio & Gallery
    ‪9 min walk‬
  • SS Klondike
    ‪11 min walk‬
  • Whitehorse, YT (YXY-Whitehorse Intl.)
    ‪7 min drive‬

Room options

View all photos for Studio Suite, Multiple Beds, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio Suite, Multiple Beds, Non Smoking

  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Room, 1 Queen Bed, Mobility Accessible, Non Smoking (Roll-In Shower) | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 Queen Bed, Mobility Accessible, Non Smoking (Roll-In Shower)

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom, Non Smoking

  • 69 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 Queen Bed, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

  • 59 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sternwheeler Hotel & Conference Centre, Trademark by Wyndham

Eco-certified hotel with free airport shuttle and fitness centre
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a conference centre, a coffee shop/cafe and dry cleaning are on-site. Weekly housekeeping is available.
Sternwheeler Hotel & Conference Centre, Trademark by Wyndham offers 181 air-conditioned accommodations with a safe and coffee/tea makers. 21-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Whitehorse hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sternwheeler Hotel & Conference Centre, Trademark by Wyndham. During your stay, you're just a quick walk from Whitehorse Waterfront Trolley. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Steps from Whitehorse Waterfront Trolley and MacBride Museum of Yukon History
  • Free airport shuttle service
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 4 meeting rooms available. A roundtrip airport shuttle is free at scheduled times. A fitness centre, a vending machine, and gift shops/newsstands are also featured at the eco-certified Sternwheeler Hotel & Conference Centre, Trademark by Wyndham. Free self parking is available.

This Whitehorse hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 9:30 AM.
Steele Street – This restaurant serves breakfast, lunch, dinner and light fare.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Filipino, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6:00 AM to midnight at scheduled times
  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Steele Street

Things to do

  • Gym

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per night, plus a deposit of CAD 20.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 20 for adults and from CAD 20 for children
  • Pet deposit: CAD 20.00 per stay
  • Pet fee: CAD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sternwheeler Hotel & Conference Centre, Trademark by Wyndham offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westmark Holland America Line Company
Westmark Holland America Line Company Hotel
Westmark Holland America Line Company Hotel Whitehorse
Westmark Whitehorse Holland America Line Company
Westmark Whitehorse Holland America Line Company Hotel
Westmark Whitehorse Hotel
Westmark Whitehorse
Westmark Whitehorse Hotel And Conference Center Yukon Canada
Westmark Hotel Whitehorse
Westmark Whitehorse a Holland America Line Company
Sternwheeler Hotel Conference Centre
Westmark Whitehorse Hotel Conference Center

Sternwheeler Hotel & Conference Centre, Trademark by Wyndham Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 125 out of 308 reviews
Rating 8 - Good. 114 out of 308 reviews
Rating 6 - Okay. 47 out of 308 reviews
Rating 4 - Poor. 17 out of 308 reviews
Rating 2 - Terrible. 5 out of 308 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Todd

Stayed 3 nights in Apr 2025

8/10 Good

Christine

Liked: Staff & service
Stayed 3 nights in Apr 2025

6/10 Okay

Thomas, Braeside

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were great. Hotel is dated with thin walls. Bad smell especially in lobby with cleaning solution being used daily. Tonys restaurant was excellent. Hotel Needs updating.
Stayed 6 nights in Apr 2025

6/10 Okay

Francis

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good to know that you are safe
Stayed 4 nights in Apr 2025

4/10 Poor

Terri

The hotel staff did not clean our room. The bathroom offered one little bar of soap other than the dispensers located on the bathtub which were empty. The room smelt very musty and had to open the window to air out the room. Overall for the price I was very disappointed and doubt I would stay again. Also I had booked and paid for two nights stay. The hotel only had us staying for one night and called me several times to confirm our reservation then informed me that I was past check out time and I had to explain again and provide proof that I was booked and had paid through Expedia for two nights. It was very disappointing to go through this.
Stayed 1 night in Mar 2025

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay !
Stayed 3 nights in Mar 2025

4/10 Poor

Terri

Travelled with partner
Unfortunately check-in took approximately 45 minutes as there was only one staff member on duty. Having to check in customers, answer the phone and various other duties. It was not the fault of the receptionist but the hotel only having one staff member was unacceptable.
Stayed 1 night in Mar 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Feb 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2025

4/10 Poor

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Terrible rock hard bed

The staff was friendly but the room was tiny, plugs for charging didn’t work, telephone didn’t work, the bed was had as plywood, and the comforter was as thin as maybe 3 sheets.
Stayed 1 night in Feb 2025

8/10 Good

Gabrielle

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

brittanee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk staff, and the room was clean and quiet.
Stayed 1 night in Feb 2025

6/10 Okay

Ming

Stayed 3 nights in Jan 2025

8/10 Good

Warne

Stayed 2 nights in Jan 2025

10/10 Excellent

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location , very good good at Tony’s and easy yo walk anywhere .
Stayed 6 nights in Jan 2025

8/10 Good

Wesley

Stayed 3 nights in Jan 2025

8/10 Good

Melissa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often. It’s comfortable and convenient location
Stayed 2 nights in Jan 2025

8/10 Good

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location clean and tidy rooms
Stayed 1 night in Jan 2025

10/10 Excellent

Robert, Brentwood Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and a great location!
Stayed 1 night in Jan 2025

8/10 Good

Jacqueline W

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room.
Stayed 1 night in Jan 2025

10/10 Excellent

Robert, Brentwood Bay

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly, welcoming and helpful staff.
Stayed 1 night in Jan 2025

8/10 Good

Brock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Free airport shuttle services

Great friendly service from the staff, free shuttle to/from airport.
Stayed 1 night in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025