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SureStay Plus Hotel by Best Western Brandywine Valley

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Brandywine Valley

Lobby
Reception
Desk, laptop workspace, iron/ironing board, cots/infant beds
Business centre
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
1807 Concord Pike, Wilmington, DE, 19803
  • Place, Nemours Mansion and Gardens
    ‪19 min walk‬
  • Place, Grand Opera House
    ‪5 min drive‬
  • Place, Wilmington Riverwalk
    ‪6 min drive‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪28 min drive‬

Room options

View all photos for Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cots/infant beds

Business Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cots/infant beds

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cots/infant beds

Business Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, iron/ironing board, cots/infant beds

Executive Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 1 Double Bed, Non Smoking, Kitchenette (Dining Table)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Plus Hotel by Best Western Brandywine Valley

Pet-friendly hotel connected to a shopping centre in Wilmington with free parking
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include Access to hot tub, conference space and a children's pool. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Brandywine Valley offers 95 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and coffee/tea makers. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Wilmington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Brandywine Valley. During your stay, you'll be connected to a shopping centre and just a quick walk from Brandywine Valley. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and conference space
  • On-site recreation includes a gym
  • 6 minutes by car from Grand Opera House and 7 minutes from Wilmington Riverwalk
  • Pets welcome for a fee (restrictions apply)
There's a snack bar/deli on site. WiFi is free in public spaces. SureStay Plus Hotel by Best Western Brandywine Valley offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a fitness centre. The business-friendly SureStay Plus Hotel by Best Western Brandywine Valley also features a vending machine, complimentary newspapers in the lobby, and express check-out. Self parking is free.

This Wilmington hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available for a fee
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Children's pool
  • Cot (surcharge)
  • DVD player
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Conference space

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower (91 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (76 centimetre high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are available for USD 5.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Brandywine
Best Western Brandywine Inn
Best Western Brandywine Valley
SureStay Plus Hotel Brandywine Valley Wilmington
Best Western Plus Brandywine
Best Western Plus Brandywine Valley
SureStay Plus Brandywine Valley Wilmington
Best Western Plus Brandywine Valley Inn Wilmington
Best Western Plus Brandywine Valley Wilmington
Best Western Brandywine Valley Inn Wilmington
Best Western Brandywine Valley Wilmington
Best Western Brandywine Valley Hotel Wilmington
Best Western Wilmington
Brandywine Valley Inn Wilmington
Brandywine Valley Wilmington
SureStay Plus Brandywine Valley
SureStay Plus Hotel Brandywine Valley Best Western Wilmington
SureStay Plus Hotel Brandywine Valley Best Western
SureStay Plus Brandywine Valley Best Western Wilmington
SureStay Plus Brandywine Valley Best Western
SureStay Plus Hotel by Best Western Brandywine Valley Hotel
SureStay Plus Hotel by Best Western Brandywine Valley Wilmington

SureStay Plus Hotel by Best Western Brandywine Valley Reviews

Reviews

6.2
Rating 10 - Excellent. 263 out of 1028 reviews
Rating 8 - Good. 195 out of 1028 reviews
Rating 6 - Okay. 172 out of 1028 reviews
Rating 4 - Poor. 152 out of 1028 reviews
Rating 2 - Terrible. 246 out of 1028 reviews

6.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Zac

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This room was not one of rooms as expected. There were no pictures of this room. The walls got peeling wallpaper. cracked, tear up flooring in the bathroom. Wasnt expecting the pool and jacuzzi to be outside. The pool looked dirty. Its crazy to charge over 100$ for a dirty room that barely got properly cleaned and change bedding. And can not get cartoon network it says its unauthorized. There has been trash left in the room from previous people
Stayed 1 night in Aug 2025

10/10 Excellent

Dean

Disliked: Cleanliness, property conditions & facilities

Check in check out differences

When I checked in at 2 PM, the front desk lady was very nice friendly and efficient. Although when I checked out and I wanted to make sure they knew of the things in my room that needed repair fixing or maintenance a different woman from when I checked in was very author Tory power hungry, and didn’t listen to a word I said instead she discipline me treating me like a child telling me that I needed to tell the front desk as soon as a problem occurred. When I tried to explain to her that it wasn’t a major concern she was still very stern and strict, making sure that she was the one in charge and not me. She made me very upset and I just ended up leaving because there was no debating her rules and regulations Customer Service has gone downhill where the customer is never right and you have to put up with unsatisfactory Customer Service.
Floor in very poor condition
Filthy room conditions
Stayed 3 nights in Jul 2025

6/10 Okay

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in & was given my room keys , my room door was ajar, I found a maid , she came in to see why & she pointed there were towels missing so she left the room she didn’t speak English . So I shut my door and put the little lock chain over , a few min later someone tries to come in my room . It was another maid with a few towels . Room was not ready , that should not have occurred . Glad I had the chain on the door and was not nude .
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
1St room had dirty sheets. They upgraded me and were very apologetic and the next room was fine. The staff were friendly and very welcoming. The pool was great.
Stayed 1 night in Jul 2025

2/10 Terrible

Theresa

Liked: Property conditions & facilities
Booked my stay and when arrived they were already full
Stayed 1 night in Jul 2025

2/10 Terrible

Norean

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had roaches and bed bugs
Stayed 2 nights in Jul 2025

2/10 Terrible

Michelle, columbia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

Michelle, columbia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos advertising the property were nothing like the actual property. I tried to cancel my stay when I saw it and I was told that was not an option. All rooms have exterior doors. The parking lot is dark and there were people loitering around the vehicles. There were some rooms that were accessible through a courtyard, however, the rooms still had exterior doors. The room smelled musty and not clean. There were holes in the wall around the shower fixtures. The bathtub water could not be shut off completely and the tub was stained. There were holes in the walls of the room and the air conditioner was leaking into the room. There was a gap aroud the door large enough to see light from outside. The bed had black specks on the sheets. The pool looked nice, but the hot tub was a dark gray color. I left and found another establishment.
Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible place

Upon entering my room, several issues immediately became apparent, significantly impacting my stay: ​Ineffective Air Conditioning: The AC unit failed to cool the room adequately, and a "check filter" indicator was visible, suggesting a lack of maintenance. ​Non-functioning Lighting: The main room light was inoperable. ​Pest Infestation: Immediately upon entering the bathroom, I discovered roaches crawling on the wall. I took a picture to document this, and upon reviewing it, I was further disgusted to see significant fecal matter around the toilet. ​Refrigerator Malfunction: Everything placed in the refrigerator froze solid, rendering it unusable for keeping items chilled without freezing them. ​I reported these issues to the front desk, but the staff showed a concerning lack of concern. Despite multiple attempts to speak with a manager, I was repeatedly told they were unavailable ("not here" or "on a conference call") and my requests for a call back went unfulfilled.
Stayed 3 nights in Jul 2025

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Property is ok but needs a bit of improvement.

The room was ok, except for the couple of roaches we saw in the morning.
Stayed 1 night in Jul 2025

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a couple of snags earlier on, but staff was quick to respond.
Stayed 1 night in Jul 2025

4/10 Poor

Lavette

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The property looks nice. The pool would be worth it except check in is not until 3 and the pool closes at 7. Totally not okay. Not enough time for new check ins. Hot tub is out of order. Water is darn near brown. And when I came back to my room with food and set it up to eat roaches came from behind the TV the head board from the ceiling. I didn't stay in the room for 5 hours
Stayed 1 night in Jul 2025

8/10 Good

Joseph

Stayed 1 night in Jun 2025

6/10 Okay

Andrea

Liked: Staff & service
Stayed 2 nights in Jun 2025

2/10 Terrible

Denise

Disliked: Cleanliness, property conditions & facilities
This is a hotel used for worker stays
Stayed 1 night in Jul 2025

8/10 Good

Nduka

Stayed 7 nights in Jul 2025

8/10 Good

Abisola

Stayed 4 nights in Jul 2025

6/10 Okay

DALE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Darren

Travelled with family
Liked: Staff & service
This motel met our expectations as described. Breakfast consisted of a waffle maker and plastic bagged, egg, sausage, and cheese sandwiches that had been microwaved. All in all they weren’t bad. We didn't try the pool and the hot tub did not look inviting. But overall it was worth the price.
Stayed 1 night in Jul 2025

4/10 Poor

Barbara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Needs major upgrading!
Stayed 3 nights in Jul 2025

2/10 Terrible

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Willie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Grigoriy, Holland

Stayed 1 night in Jul 2025

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Heather

Travelled with family
It was fine for a quick trip.
Stayed 3 nights in Jul 2025