The Holiday Inn totally screwed up my reservation. Changed my room from a first floor, king bed with walk-in shower to a 2nd floor, 2 double bed room with a bathtub & view of a tin roof.
This room switch occurred after I had called to reconfirm my room reservation.
I am an amputee. This room change was totally unacceptable! The handicapped parking outside was empty except for 1 other car on the 1st night. I saw the driver & she was totally ambulatory.
On the second day, when I returned after 7 hours of moving, I was told there was a handicapped room available. Just what I wanted to do after working in the heat for 7 hours. Repacking & schelping my luggage from upstairs to downstairs in the back of the hotel.
Although the 2nd room was a little better, the shower was a disaster. The shower seat was on one end of the shower while the soap, shampoo/conditioner was on the opposite wall & mounted high up.
The linens were cheap & abrasive, toilet paper was cheap Scott's & soap/shampoo/coditioner/lotion was cheap, toxic Dove brand.
The staff was horrible. No real apologies. Basically had a Too Bad attitude. I felt like they couldn't have care less.
The breakfast items were horrible. Very limited & mostly prefab.
I will NEVER entertain the idea of staying at another Holiday Inn.