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York Pavilion Hotel, Sure Hotel Collection by Best Western

3.0 star property
VIP Access

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Photo gallery for York Pavilion Hotel, Sure Hotel Collection by Best Western

Terrace/patio
Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed) | 1 bedroom, individually decorated, individually furnished, desk
Terrace/patio
Front of property
Breakfast, lunch and dinner served

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

Map
45 Main Street, Fulford, York, England, YO10 4PJ
  • University of York
    ‪17 min walk‬
  • Shambles
    ‪4 min drive‬
  • York Racecourse
    ‪5 min drive‬
  • Leeds (LBA-Leeds Bradford)
    ‪46 min drive‬
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Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

1 bedroom, individually decorated, individually furnished, desk

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(8 reviews)
  • 9 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(29 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

Deluxe Room, 1 Queen Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Deluxe Room, 1 Queen Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed) | 1 bedroom, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking (Canopy Bed)

10.0 out of 10
Exceptional
(1 review)
  • 9 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette | 1 bedroom, individually decorated, individually furnished, desk

Standard Apartment, 1 Double Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | 1 bedroom, individually decorated, individually furnished, desk

Superior Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 Queen Bed, Non-Smoking, Poster or Canopy Bed

Bathroom | Eco-friendly toiletries, hair dryer, towels

1 Queen Bed, Non-Smoking, Poster or Canopy Bed

  • Sleeps 2
  • 1 Queen Bed

Deluxe Suite

  • Sleeps 2
  • 1 Queen Bed

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

Superior King Room

  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

Apartment

  • Sleeps 2
  • 1 Double Bed

Standard Room with Double Bed-Non-Smoking

  • Sleeps 2
  • 1 Double Bed

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About this property

York Pavilion Hotel, Sure Hotel Collection by Best Western

Georgian hotel with restaurant and bar/lounge
A restaurant, a bar/lounge and a snack bar/deli are available at this hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business centre and conference space are on-site. Housekeeping is available on request.
York Pavilion Hotel, Sure Hotel Collection by Best Western offers 63 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Flat-screen televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at York Pavilion Hotel, Sure Hotel Collection by Best Western. During your stay, you'll be within walking distance of University of York. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from University of York and a few minutes from Shambles
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 4 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 0 square feet (0 square metres) and includes conference space. The business-friendly York Pavilion Hotel, Sure Hotel Collection by Best Western also features a terrace, a garden, and a picnic area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star York hotel.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.
Langton's Brasserie – This restaurant serves breakfast, lunch and dinner.
A hosted evening meal is available for a surcharge daily.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 15 per day)
  • Limited on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of GBP 26.95
  • Snack bar/deli

Restaurants on site

  • Langton's Brasserie

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Front entrance ramp
  • Hardwood flooring in public areas
  • No lift
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge

More

  • 100% renewable energy
  • 2 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Georgian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 40.0 per night.
  • Cots (infant beds) are available for GBP 15.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 19.95 per person
  • Uncovered self-parking fee: GBP 15 per day
  • Late check-out fee: GBP 25 (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per stay
  • Rollaway bed fee: GBP 40.0 per night
  • Hosted evening meal: GBP 26.95

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The 4 apartments with kitchenettes are located across the road from the main hotel building.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Pavilion Hotel
Best Western Pavilion Hotel York
Best Western Pavilion York
Best Western York Pavilion
Best Western York Pavilion Hotel
Pavilion Hotel York
Pavilion York
York Best Western Pavilion Hotel
York Pavilion
York Pavilion Hotel
York Best Western
Best Western Pavilion
Best Western York Pavilion Hotel
York Pavilion Hotel, Sure Hotel Collection by Best Western York
York Pavilion Hotel, Sure Hotel Collection by Best Western Hotel

York Pavilion Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 416 out of 1001 reviews
Rating 8 - Good. 364 out of 1001 reviews
Rating 6 - Okay. 120 out of 1001 reviews
Rating 4 - Poor. 70 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Charged for parking £15! Check in slow , took a card and 1p even though we didn’t want room Service
Stayed 1 night in May 2025

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall a good stay. Nice breakfast and bed. Room (10) was very noisy. The floors creaked and the pipework rattled. Felt sorry for whoever was below us. 🙃
Stayed 1 night in May 2025

8/10 Good

Nova

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely property, the only issues were the super soft mattress and an additional $15 to park
Stayed 1 night in May 2025

6/10 Okay

Gillian

Liked: Cleanliness, staff & service

Let down by parking charges!

I've stayed in this hotel several times before and do like the location. Close to the designer shopping outlets and the park and ride service, or pick up the P&R bus judt outsidecthe hitel, it is quite convenient. Breakfast is cooked to order and the staff are plesant. Its an older hotel, so there are a few creaks and groans, chipped paint etc but on the whole clean and tidy. What does let it down is the lack of plug points at the bedside and car parking charges. Our email booking advised there were parking charges in place (it used to be free) but they were "nominal". £15 per day is expensive and added £45 onto our 3 day stay. They do say you can park on the (busy, main) road but thst might be a challenge as its a busy residential area with home owners also parking on the street. The £15 charge doesnt guarentee a space and the car park can be busy. Its a nice hotel in a good location however the hidden car parking fees might make the difference between staying here or somewhere else.
Stayed 3 nights in Apr 2025

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, friendly, well run
Stayed 2 nights in Apr 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Great hotel - a little dated and in need of some cosmetic improvements- but more than made up for by the lovely friendly and helpful staff and a well stocked bar plus decent breakfast. The location was perfect - we were able to leave the car in the car park and catch the bus outside the hotel to the centre of York and also to the designer shopping outlet
Stayed 1 night in Apr 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One word 'WOW'

First time staying at the Pavilion Hotel York, and it certainly wont be the last, beautiful country house hotel, with beautiful grounds and interior, first impression of walking in the door was a very clean and welcoming place, Staff were very friendly, welcoming and polite, nothing was to much trouble. Our room was on the ground floor which really suited me as i had just recently had a knee operation and was worried about the stairs. (I had previously emailed the hotel to request this) our room was bright clean and well decorated beds were comfortable and the room was lovely and warm. Breakfast was beautiful very good selection cereals, fruit, yoghurt danish pastry, full English (bacon could have been cooked a bit more, looked a bit undercooked) plus more choice on the menu. overall a very good weekend away busses stop outide the hotel every 10 minutes to York and its only 10 minutes to York designer outlet. We have always stayed in the city when visiting York, but now the Hotel Pavilion will be iur first choice.
Stayed 2 nights in Apr 2025

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old school hotel. Reminds me of Faulty Towers. Lol. It was good. Bar open late and food available. Ten minute easy bus ride to town.
Stayed 1 night in Apr 2025

8/10 Good

Simon, Newbury

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service
Clean bedroom and bathroom, with a very good bed. Location is great. Tasty breakfast and Rupesh and Leah were lovely to deal with
Stayed 1 night in Apr 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Parking price is expensive

Didn’t realise parking was £15 a night! Usually stay somewhere else when I’m with the family that’s the other side of the racecourse closer to the city centre and it’s half the price of parking!!! I also stayed in north London last week where parking was £7 a night so no idea why they charge so much for parking. Also, great they have 4 EV chargers for guests but off putting they allow managers to park their ICE cars in the EV spaces!!! Maybe upper management need to give management their own dedicated spaces? Room was ok, no electric charging points by the bed though.
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Mar 2025

2/10 Terrible

Simon

Liked: Cleanliness
Disliked: Staff & service
Hotel and room were excellent .... However We we greeted by someone who does not know how to smile or be pleasant. She could barely look up from her keyboard whilst grunting to hold on a minute. Later on when I went back to reception to ask a question I was greeted with "name" once again she could barely look up from her pc. Dinner ... well, my coq au vin. The chicken had been cooked for hours by the look of it and was brown and black! When asked if I enjoyed I showed waiter and got him to ask chef if chicken was supposed to be
Stayed 1 night in Mar 2025

8/10 Good

Keith

Travelled with partner
Liked: Staff & service, amenities
Price of parking is a bit steep to be honest,considering the spaces are extremely tight in areas.Windows in need of refurb also bathroom looks tired.
Stayed 1 night in Mar 2025

6/10 Okay

Josafat

Liked: Cleanliness, amenities, property conditions & facilities
The place is really lovely! Comfy rooms with great stile! It would be even better to have some more cordiality, I understand they were really busy but smiling doesn't kill :)
Stayed 1 night in Mar 2025

6/10 Okay

Steven

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

York sure hotel

The hotel is very dated. Lovely hotel just needs some modernisation. Close to town also. Only issue is price for car park was £15 personally this is too much especially when i have paid to stay and paid for food too. If you eat in hotel and pay to stay shoyld be free. I will not be staying again and wouldnt recommend eiter because of this parking fee. I use 3-4 hotels a week and so do my colleagues we try differnt ones to fjnd a suitable one in the erea and tnis will not be used again.
Stayed 1 night in Mar 2025

8/10 Good

Paul, Milton Keynes

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room i was in looked a bit dated. The hit water for yhe shower never came through, so i chose to have and the wtaer took ages to come through. Very exoensive to pay for parking which i didnt realise when i booked.
Stayed 1 night in Mar 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely 😍 as always......
Stayed 1 night in Mar 2025

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Stayed 1 night in Dec 2024

10/10 Excellent

RENEE

Travelled with family
Liked: Staff & service
Could do with an update.Dining floors needed a good clean- glass around on the floor from the night before
Stayed 2 nights in Mar 2025

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

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