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Pullman Zhangjiajie

4.5 star property

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Photo gallery for Pullman Zhangjiajie

Bar (on property)
Fitness facility
Outdoor pool, pool loungers
Garden
Superior Room, 2 Single Beds | Premium bedding, in-room safe, desk, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast available
  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
No.188 Gaoyun Road, Wulingyuan District, Zhangjiajie, Hunan, 427400
  • Place, Zhangjiajie National Forest Park
  • Place, Wulingyuan Scenic Area
    ‪6 min drive‬
  • Place, Bailong Elevator
    ‪16 min drive‬
  • Airport, Zhangjiajie (DYG)
    ‪37 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Club lounge access (Executive)

Deluxe Room, 1 King Bed, Club lounge access (Executive) | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed, Club lounge access (Executive)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Club lounge access (Executive)

Deluxe Room, 2 Single Beds, Club lounge access (Executive) | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 2 Single Beds, Club lounge access (Executive)

  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Premium bedding, in-room safe, desk, soundproofing

Deluxe Room, 2 Single Beds

  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Premium bedding, in-room safe, desk, soundproofing

Superior Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

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About this property

Pullman Zhangjiajie

Luxury hotel with 3 restaurants and 24-hour health club
This hotel features 3 restaurants, an outdoor pool and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe and a business centre. Housekeeping is available on request.
Pullman Zhangjiajie offers 456 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.
Our customers tell us that they can't get enough of the overall property condition at Pullman Zhangjiajie. During your stay, you'll be within walking distance of Wulingyuan Scenic Area. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking
  • Drinking and dining options include 3 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • 1.1 mi (1.8 km) from Wulingyuan Scenic Area and 29.3 mi (47.1 km) from Zhangjiajie National Forest Park
Pullman Zhangjiajie offers its guests an outdoor pool and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business centre. Multilingual staff, tour/ticket assistance, and a garden are also featured at the luxury Pullman Zhangjiajie. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Zhangjiajie hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
FENG Chinese Restaurant – This restaurant serves breakfast, lunch and dinner.
V Café Restaurant – Overlooking the pool, this restaurant serves breakfast, lunch and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 130 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • FENG Chinese Restaurant
  • V Café Restaurant

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Outdoor pool
  • Table tennis

Family friendly

  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Garden
  • In a national park
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 260.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 130 per person
  • Rollaway bed fee: CNY 260.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Pullman Hotel Zhangjiajie
Pullman Zhangjiajie
Zhangjiajie Pullman
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Hotel
Pullman Zhangjiajie Zhangjiajie
Pullman Zhangjiajie Hotel Zhangjiajie

Reviews

Pullman Zhangjiajie Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 124 out of 231 reviews
Rating 8 - Good. 73 out of 231 reviews
Rating 6 - Okay. 26 out of 231 reviews
Rating 4 - Poor. 6 out of 231 reviews
Rating 2 - Terrible. 2 out of 231 reviews

Reviews

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jul 2025

8/10 Good

Basuki

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well situated near Zhangjiajie national forest park and near many other attractions and restaurants. Breakfast was mainly Chinese food but good. I was not able to use swimming pool for 2 out of 3 days just because it was raining but no thunder
Stayed 3 nights in Jun 2025

10/10 Excellent

NATHAN

Stayed 2 nights in Jun 2025

8/10 Good

yasin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with decent size rooms. Comfortable and excellent service and great location.
Stayed 2 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to national park

Lovely location smaller part of city near national park. Lovely motel, friendly helpful staff, Great breakfast choice. Excellent dining room.
Stayed 3 nights in May 2025

6/10 Okay

Anna

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pros: Location is great, only few minutes driving from Zhangjiajie National Forest and within walking distance to restaurant and shops. Hotel staff is very nice. Cons: Hotel is very dated, damp and humid. Our room was dark and damp. Carpet and curtains had stains. Mini fridge did not work. Shower barely had any water pressure. There was no hair conditioner and no lotion. Breakfast food was not good and breakfast area felt like a giant diner with people running around everywhere. Will not stay here again.
Stayed 3 nights in May 2025

10/10 Excellent

Thiefaine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Valeria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

6/10 Okay

Lily

Stayed 2 nights in Mar 2025

10/10 Excellent

pichet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

We picked this one due to the convenience of being close to the Wulingyuan national park, glass bridge, Baofeng lake, and HuangLong cave, all the main attractions you need to do - besides the epic Tianmen mountain which is located in downtown ZhangJiaJie just 30 minutes away. Hotel offers transport service from airport and park, but this is for a fee. Taxis, however, are low priced and convenient. Hotel check in team and concierge (Mark) are wonderful so make sure to check in with him for assistance with booking park tickets, restaurant recommendations, and tips on how to navigate the 4 day itinerary in the area. Massage on site is great and at reasonable cost. Rooms are slightly dated and in the wintertime, all public areas are very cold due to heat not being turned on. Only downside to our stay is the terrible breakfast. Coffee is undrinkable but manager offered better Italian style coffee from the bar. Still better off going to Luckin across the street. Dinner is equally bad, but we also preferred Cantonese options since we can't handle the seasoning of Hunan cuisine. Location of hotel can't be anymore prime, within walking distance to the main park and downtown area with Hey Tea, shopping, and other dining options. Pool looks lovely but obviously closed during winter.
Stayed 4 nights in Feb 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Luen wang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Best you can get

Great stay at Pullman would highly reccomend staying in not just this hotel but in this area (Wulingyuan) if ur looking to go to the Avatar Mountains as it was only a 3min drive to the cable car station costing 70p. Eating was was quite expensive... we ordered two mains one starter and an alcoholic drink which came up to £58. Staff are really friendly. Breakfast was in a massive hall in next to Lobby which had a rotating buffet everyday and a western + very chinese option, the hall had carpeting instead of normal flooring which was a bit off putting as it had many stains but was still worth it as it was the best breakfast u were going to get.
Stayed 3 nights in Jul 2024

6/10 Okay

Travis

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Hai-Ying, Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and confortable stay. Greater location.
Stayed 2 nights in Jun 2024

10/10 Excellent

Soentono

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are also friendly and helpful
Stayed 1 night in Jun 2024

10/10 Excellent

JER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

JER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel with a great breakfast buffet, but it’s best feature is its location, within walking distance of the East Entrance of the Zhangjiajie Forest Park.
Stayed 5 nights in Mar 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Location to park is good - 20 minute walk to the gate. However hotel is old and tired and needs updating and refurbishing. Restaurant menu is very limited and food w a s mediocre and a little oily. Breakfast is not very good - plenty of choice but if a poor quality.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aixue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

ANA LUISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

ANA LUISA

Stayed 1 night in Feb 2024