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Playa Suites

4.0 star property

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Photo gallery for Playa Suites

On the beach, white sand, sun-loungers, beach umbrellas
4 outdoor pools, pool umbrellas, pool loungers
Reception
Sun deck
Point of interest

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Spa
  • Gym
  • All-inclusive
  • 24/7 front desk

Explore the area

Map
Av Costera Miguel Aleman No 123, Acapulco, GRO, 39670
  • Diana the Huntress
    ‪3 min walk‬
  • Condesa Beach
    ‪5 min walk‬
  • Parque Papagayo
    ‪15 min walk‬
  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪17 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, down duvets, in-room safe, iron/ironing board

Junior Suite

  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Bahia Suite

Bahia Suite | 1 bedroom, down duvets, in-room safe, iron/ironing board

Bahia Suite

  • 59 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar Suite

Estandar Suite | 1 bedroom, down duvets, in-room safe, iron/ironing board

Estandar Suite

  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Partial Sea View

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for 2-Bedroom Apartment Junior With Partial Sea View

1 bedroom, down duvets, in-room safe, iron/ironing board

2-Bedroom Apartment Junior With Partial Sea View

  • Partial sea view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for 2-Bedroom Apartment Standard With View

1 bedroom, down duvets, in-room safe, iron/ironing board

2-Bedroom Apartment Standard With View

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Suite Standard With Street View

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite Standard With Street View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With Sea View

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Single Sofa Bed and 2 Double Beds

Similar properties

On the beach, beach umbrellas

HS HOTSSON Hotel Acapulco

  • Pool
  • All-inclusive
  • Kids pool
  • Free WiFi
4.1 out of 5, Very good, (1008)
The price is €95
for 1 room
includes taxes & fees
3 Aug - 4 Aug
HS HOTSSON Hotel Acapulco

About this property

Playa Suites

Family fun on the beach, with 4 outdoor pools, near Diana the Huntress
Catch some rays at the beach or spend the day relaxing at Playa Suites's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Playa Suites offers 488 accommodations with a safe and free toiletries. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers. An iron/ironing board and hairdryers can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Children aged under 6 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures.
During your stay at Playa Suites, you're just a quick walk from Diana Galleries Mall. Enjoy features like free WiFi in public areas, plus 4 outdoor pools and 2 restaurants.
  • Free Wi-Fi in some public areas
  • Enjoy international cuisine at Las Gaviotas, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 4 outdoor pools
  • Treat yourself to manicures and pedicures, body scrubs or facials at the spa
  • Services include a free children's club, dry cleaning/laundry and tour or ticket assistance
  • On-site recreation includes a gym and a playground
  • Just a 4-minute walk from Diana the Huntress and 5 minutes on foot from Condesa Beach
Some rates at Playa Suites are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Playa Suites, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool and a fitness centre. Parking is available for a fee.

This 4-star Acapulco hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
Las Gaviotas – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
El Morro – This beachfront buffet restaurant serves lunch and light fare. Open daily.

All-inclusive details

All-inclusive room rates at Playa Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (MXN 100 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Morro
  • Las Gaviotas

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,264 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Built in 1997
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playa Suites

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 250.00 for adults and from MXN 150.00 for children
  • Valet parking fee: MXN 100 per night
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Playa Suites
Playa Suites Acapulco
Playa Suites Hotel
Playa Suites Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Acapulco Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Hotel
Playa Suites Acapulco
Playa Suites Hotel Acapulco

Playa Suites Reviews

Reviews

6.8
Rating 10 - Excellent. 234 out of 1000 reviews
Rating 8 - Good. 264 out of 1000 reviews
Rating 6 - Okay. 242 out of 1000 reviews
Rating 4 - Poor. 128 out of 1000 reviews
Rating 2 - Terrible. 132 out of 1000 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy viejo y descuidado, las fotos que suben nada que ver con las instalaciones, huele a viejo, la regadera oxidada, no hay internet, la caja de seguridad no sirve, el agua de la alberca muy sucia, no respetan reglamento de no niños
Stayed 3 nights in Apr 2025

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a good location for this hotel, very convenient.
Stayed 4 nights in Feb 2025

8/10 Good

SERGIO RAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno con posibles mejoras.

En general la experiencia es buena, es mi tercera visita al hotel y se aprecia el daño de Otis, sin embargo hay cosas que pueden mejorar bastante, los baños, no obstantre que se aprecian limpios, ya se ven deteriorados, en las cocinetas, anteriormente tenían unos pequeños frigobares, algunas luces de la habitación (1575) tienen corto o de plano no encienden (interrupotor inmediato al ingresar, prende desde la sala); los cajose del closet ya requieren un cambio, cueta trabajo abrilos y cerrarlos; los colchones ya piden a gritos jubilarse; pero nada que haga insoportable o desagradable la estancia (en relación costo-beneficio); algo que si resulta molesto es el apartado que le hacen a los extranjeros de los camastros, aunque uno se levante temprano, ya están apartados para ellos y eso si les resta valor. El restaurante en comida muy bien y servicio de los muchachos, excelente!
Stayed 2 nights in Feb 2025

2/10 Terrible

Freddy william

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Everything about the hotel was okay, servers were great, maintenance service was horrible room did not have a functional AC, the safe didnt lock had to call the front desk several times to get anybody to help and several times I never got help to add also had construction at 7:00am in the morning in one of their High end Suites . We had nothing fixed or no help at all I will not recommend this hotel to nobody at all. The last night the AC was blowing at it fullest I was told by maintenance that that's all the AC would blow he also promised me some fans which he never showed up with at all I slept inside of sauna that's the way the room felt. It was horrible communication and no help at all also the hotel does not have a place where you could hang out after 10:30 they turn everything off and expect you to hang around in the lobby it's supposed to be an all inclusive but it's not at all I truly will not be recommending this hotel at all or even go back no customer service horrible experience
Stayed 4 nights in Jan 2025

2/10 Terrible

elena

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The AC was not working, the safe did not work and we called several time to get fixed but nothing was done. There was no where to sit after 10:30 pm because they did not allow anyone outside of the lobby. They were not helpful at all. The only staff that was very helpful was the staff in the kitchen. But other then that I would not return.
Stayed 4 nights in Jan 2025

10/10 Excellent

IRMA

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check-in/reception is very disorganized. I waited 40 minutes to get my room.
Stayed 4 nights in May 2024

4/10 Poor

Lluvia

Stayed 2 nights in Apr 2024

2/10 Terrible

GERARDO, Lincoln Park

Disliked: Amenities
A/C poor condition clogged toilet staff nto professional I won’t recommend for no body!
Stayed 1 night in Mar 2024

8/10 Good

Juan Carlos Garcia

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jose Luis

Stayed 1 night in Feb 2024

10/10 Excellent

Alfredo

Stayed 3 nights in Oct 2023

2/10 Terrible

Velia

Disliked: Cleanliness, property conditions & facilities
Furniture is super old and rusted, towels are REALLY OLD smell humid, NO HAND TOWELS OR shampoo or soap. They don’t offer any amenities. Wall lamps rusted and falling apart. Not even one decoration in any wall. Sofa bed old and dirty. Rooms smell humid. Front desk is falling apart old and not welcoming!!! I think this place used to be beautiful but it’s never been updated. The pool is rusted all around. Simply disappointing!!!

6/10 Okay

Edson

Stayed 4 nights in Sep 2023

2/10 Terrible

JOSE IONEL

8/10 Good

Paulina Elizabeth

Stayed 3 nights in Sep 2023

10/10 Excellent

Jorge Luis

Stayed 2 nights in Sep 2023

2/10 Terrible

reparaciones

Stayed 3 nights in Aug 2023

8/10 Good

juan, Granite Falls

Liked: Cleanliness, staff & service
I LIKE THE SERVICE THE PLACE AROUND THE HOTEL, CLOSE TO EVERYTHING FURNITURE TOO OLD, AND I DIDN'T GET WIFI SERVICE, BAD WIFI SERVICE NEVER GET WIFI, NO IN THE LOBBY NOT IN THE RESTAURANT, THEY NEED TO UP DATE THOSE SERVICE 😡
Stayed 4 nights in Jul 2023

2/10 Terrible

Alexander

Business traveller
Disliked: Staff & service

When I got to the hotel they didn't have my reserv

Stayed 1 night in Jul 2023

4/10 Poor

Moises Salvador

Stayed 2 nights in Jul 2023

8/10 Good

Carlos

Stayed 2 nights in May 2023

10/10 Excellent

Osvaldo

Stayed 1 night in May 2023