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Hacienda El Carmen Hotel & Spa

3.5 star property

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Winery
Winery
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
Winery

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Laundry
  • Housekeeping

Explore the area

View in a map
Ramon Diaz Ordaz No.2-1, Ahualulco de Mercado, JAL, 46750
  • Riviera Maya Golf Club
  • Guachicmontones Interpretive Center
    ‪15 min drive‬
  • Guachimontones Archaelogical Site
    ‪16 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room

Basic Room | In-room safe, free WiFi, bed sheets

Basic Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Hacienda El Carmen Hotel & Spa

Family-friendly hotel with full-service spa and free valet parking
Along with a full-service spa, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and massage/treatment rooms.
Hacienda El Carmen Hotel & Spa offers 27 accommodations with a safe and complimentary bottles of water. This Ahualulco de Mercado hotel provides complimentary wireless Internet access. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Hacienda El Carmen Hotel & Spa. During your stay, you'll be close to Riviera Maya Golf Club. You'll find features such as free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine while dining at Don Bocho
  • Cooked-to-order breakfast served daily for a fee
  • Treat yourself to facials, reflexology or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes mini golf and a playground
  • 7.2 mi (11.6 km) from Guachicmontones Interpretive Center
  • Airport shuttle service available for a fee
Hacienda El Carmen Hotel & Spa offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Spa services, a terrace, and an arcade/games room are also featured at the family-friendly Hacienda El Carmen Hotel & Spa. An airport shuttle (available on request) is available for a fee. Free valet parking is available.

Smoking is allowed in designated areas at this 3.5-star Ahualulco de Mercado hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8 AM to 11:00 AM.
Don Bocho – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 8:00 PM at scheduled times and on request
  • Free valet parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8 AM to 11:00 AM for a fee: MXN 390 for adults and MXN 390 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Don Bocho

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Mini golf
  • Playground

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • No lift

More

  • Banquet hall
  • Built in 1722
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hacienda El Carmen Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 390 for adults and from MXN 390 for children
  • Airport shuttle fee: MXN 4500 per vehicle (return, maximum occupancy 10)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hacienda El Carmen Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Outside food is not permitted on the premises.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda El Carmen
Hacienda El Carmen Resort
Hacienda El Carmen Hotel
Hacienda El Carmen Hotel And Spa
Hacienda El Carmen Hotel El Carmen
Hacienda El Carmen Hotel & Spa Mexico - Jalisco
Hacienda El Carmen Hotel Ahualulco de Mercado
Hacienda El Carmen Ahualulco de Mercado
Hacienda El Carmen Resort Spa
Hacienda El Carmen Hotel Spa
Hacienda El Carmen & Spa
Hacienda El Carmen Hotel Spa
Hacienda El Carmen Hotel & Spa Hotel
Hacienda El Carmen Hotel & Spa Ahualulco de Mercado
Hacienda El Carmen Hotel & Spa Hotel Ahualulco de Mercado