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Heart Hotel and Gallery Whitsundays

4.0 star property
VIP Access

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Photo gallery for Heart Hotel and Gallery Whitsundays

View from room
Daily cooked-to-order breakfast for a fee
Exterior
Exterior
Sports facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • Restaurant

Explore the area

View in a map
277 Shute Harbour Road, Airlie Beach, QLD, 4802
  • Place, Airlie Beach Lagoon
    ‪2 min walk‬
  • Place, Coral Sea Marina
    ‪7 min walk‬
  • Place, Port of Airlie
    ‪12 min walk‬
  • Airport, Proserpine, QLD (PPP-Whitsunday Coast)
    ‪37 min drive‬
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Room options

View all photos for Designer Queen Room - Village View

Designer toiletries, hair dryer, towels, soap

Designer Queen Room - Village View

9.0 out of 10
Wonderful
(9 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer Queen Room - Water Aspect

View from room

Designer Queen Room - Water Aspect

8.2 out of 10
Very good
(24 reviews)
  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer King Room - Village View

View from room

Designer King Room - Village View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Spa Room - Water Aspect

View from room

Designer King Spa Room - Water Aspect

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Suite - Village View

View from room

Designer King Suite - Village View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for King Accessible Room - Water Aspect

King Accessible Room - Water Aspect | Premium bedding, down duvets, pillow-top beds, in-room safe

King Accessible Room - Water Aspect

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Heart Hotel and Gallery Whitsundays

Beach hotel with coffee shop/cafe and restaurant
At Heart Hotel and Gallery Whitsundays, hit the nearby beach where you can enjoy snorkelling, then dine at the hotel's restaurant.
Heart Hotel and Gallery Whitsundays offers 40 accommodations with MP3 docking stations and laptop-compatible safes. Rooms open to furnished balconies. Pillowtop beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include complimentary local, long-distance and international calls (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Heart Hotel and Gallery Whitsundays's great location. During your stay, you're just a quick walk from Airlie Beach Lagoon. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes segway rentals/tours, kayaking and rafting
  • Guests have great things to say about the location and the helpful staff
  • Steps from Airlie Beach Lagoon and 13 minutes on foot from Port of Airlie
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Gift shops/newsstands, tour/ticket assistance, and a garden are also featured at Heart Hotel and Gallery Whitsundays. You'll have access to the outdoor pool at a partner property.

This 4-star Airlie Beach hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Heart Hotel and Gallery Whitsundays has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 10 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: AUD 10 to 30 for adults and AUD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Boat tours
  • Designer stores
  • Ecotours
  • Helicopter/aeroplane tours
  • Kayaking
  • Outdoor pool (guest access)
  • Rafting
  • Sailing
  • Scooter/moped rentals
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling

Family friendly

  • Access to nearby outdoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • CD player
  • MP3 dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 per cent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [The Deck Restaurant 277 Shute Harbour Road Airlie Beach]
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 30 for adults and AUD 10 to 30 for children
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Airport shuttle fee per child: AUD 25 (one-way), (from 1 to 12 years old)
  • Nearby parking fee: AUD 10 per day (3 ft away)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Heart Hotel and Gallery Whitsundays offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Guests arriving after hours will need to go to the following location to check in: The Deck Restaurant 277 Shute Harbour Road Airlie Beach
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Heart Hotel Gallery Whitsundays Airlie Beach
Heart Hotel Gallery Whitsundays
Heart Gallery Whitsundays Airlie Beach
Heart Gallery Whitsundays
Heart Gallery Whitsundays lie
Heart And Gallery Whitsundays
Heart Hotel and Gallery Whitsundays Hotel
Heart Hotel and Gallery Whitsundays Airlie Beach
Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

Reviews

Heart Hotel and Gallery Whitsundays Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 226 out of 546 reviews
Rating 8 - Good. 180 out of 546 reviews
Rating 6 - Okay. 79 out of 546 reviews
Rating 4 - Poor. 38 out of 546 reviews
Rating 2 - Terrible. 23 out of 546 reviews

Reviews

4/10 Poor

Lynsey

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property was very clean and staff very helpful the down side of the property was the funfair outside of our room which we have no information on when booking our stay. So we couldn’t use the balcony to sit out or have the doors or windows open due to the loud music.
Stayed 2 nights in Aug 2025

4/10 Poor

Glenys

Disliked: Property conditions & facilities
Was not advised there was major construction directly below my room. Heavy construction Equipment started at 6.20am and continued all day. I complained to staff each day and through an online message but no remediation steps were taken. No discount or room change was offered. The room advertised as ocean view opened directly onto the busy car park. Very poor value for money
Stayed 2 nights in Jul 2025

6/10 Okay

Nicola- Maree, Toowoomba

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room's are extremely small, no milk, coffee machine was dirty
Stayed 1 night in Jul 2025

6/10 Okay

Wendy

Travelled with partner
Disliked: Cleanliness, amenities
Central location
Stayed 2 nights in Jul 2025

6/10 Okay

Rick

Travelled with partner
Disliked: Amenities
No on site parking, have to pay for parking in public parking, car park not secure.
Stayed 1 night in Jul 2025

8/10 Good

Stuart, Penrith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an average hotel situated in a good spot.
Stayed 1 night in Jun 2025

10/10 Excellent

Kingsly

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Central double glazing ensured quite Excellent service from reception Room was small but comfortable Paying for parking was different however understandable considering the location
Stayed 5 nights in Jun 2025

10/10 Excellent

Lyndell

Stayed 1 night in Jun 2025

10/10 Excellent

Stuart, Penrith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. No real dramas. The lady at reception today, needs to find some common courtesy and a little respect toward us the customer. Were all the same in life. No one is, better than anyone else. Without customers she wouldnt have a job. Even if she did own the place, which I doubt.
Stayed 1 night in Jun 2025

6/10 Okay

Donna

Stayed 4 nights in Jun 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great it’s close to absolutely everything The staff were very friendly and the room was clean and comfortable
Stayed 7 nights in May 2025

10/10 Excellent

Vonnavee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room
Stayed 2 nights in May 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Tristram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Lynne, Numurkah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, the sound from the street was very muffled (even though close to nightclubs), and although the room was very small it was enough!
Stayed 7 nights in Apr 2025

10/10 Excellent

Chop

Liked: Cleanliness, staff & service, property conditions & facilities
Bad pillows & mattress Everything else perfect Particularly staff absolutely perfect 👌
Stayed 2 nights in May 2025

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Kacey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, the ocean view, car park, and how knowledgeable & fantastic staff were
Stayed 4 nights in Apr 2025

10/10 Excellent

Nithila

Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location and the room was modern and clean Note that rooms facing the Main Street may be quite loud, but my room facing the ocean was very quiet.
Stayed 3 nights in Apr 2025

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place
Stayed 1 night in Mar 2025

4/10 Poor

Jane

Stayed 2 nights in Mar 2025

2/10 Terrible

Alice

Stayed 1 night in Feb 2025

10/10 Excellent

Edward

Liked: Cleanliness, property conditions & facilities, room comfort

Wonderful staff!

Excellent hotel! Friendly and courteous hotel staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rhees

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great location for Airlie Beach, i would recommend getting the city view
Stayed 1 night in Mar 2025

10/10 Excellent

Jarryd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used the hotel as a base for overnight sailing trips in Whitsundays and it’s the perfect location for this being walking distance to both marinas. I was super appreciative of Allison and her team who assisted with all sorts of permutations of luggage storage with early check-outs and late check-ins. It’s also the perfect location for pubs/cafes at Airlie beach as well as the lagoon.
Stayed 1 night in Mar 2025