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Hilton Garden Inn Cleveland/Twinsburg

Property class: 3

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Photo gallery for Hilton Garden Inn Cleveland/Twinsburg

Reception
Reception
Lobby
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
8971 Wilcox Dr, Twinsburg, OH, 44087
  • Place, Cleveland Clinic - Family Health and Surgery Center Twinsburg
    ‪2 min drive‬
  • Place, Windmill Golf Center
    ‪4 min drive‬
  • Place, Cuyahoga Valley National Park
    ‪9 min drive‬
  • Airport, Akron, OH (CAK-Akron-Canton)
    ‪47 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, with Jetted Tub

One King Bed, Non-Smoking, with Jetted Tub | In-room safe, desk, laptop workspace, iron/ironing board

One King Bed, Non-Smoking, with Jetted Tub

8.6 out of 10
Excellent
(4 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

Room, Accessible

8.0 out of 10
Very good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

32-inch LCD TV with cable channels, TV, MP3 dock

Room, 1 King Bed (Drinks & Snacks)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Drinks & Snacks)

9.4 out of 10
Exceptional
(8 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed, Non-Smoking

In-room safe, desk, laptop workspace, iron/ironing board

One King Bed, Non-Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite, One King Bed, Non-Smoking

One Bedroom Suite, One King Bed, Non-Smoking | In-room safe, desk, laptop workspace, iron/ironing board

One Bedroom Suite, One King Bed, Non-Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One King Bed, Accessible

In-room safe, desk, laptop workspace, iron/ironing board

One King Bed, Accessible

8.0 out of 10
Very good
(5 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Double Beds, Non-Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Two Double Beds, Non-Smoking

9.4 out of 10
Exceptional
(15 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hilton Garden Inn Cleveland/Twinsburg

Along with an indoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business centre and conference space.
Hilton Garden Inn Cleveland/Twinsburg offers 142 accommodations with a safe and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Cleveland/Twinsburg. During your stay, you'll be close to MGM Northfield Park. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy seafood while dining at Blue Canyon Kitchen
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym
  • 12 minutes by car from MGM Northfield Park and 13 minutes from Cuyahoga Valley National Park
  • Cats and dogs welcome for a fee
Hilton Garden Inn Cleveland/Twinsburg offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and meeting rooms are available. The business-friendly Hilton Garden Inn Cleveland/Twinsburg also features laundry facilities, dry cleaning/laundry services, and a corner/local shop. Self parking is free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Blue Canyon Kitchen – This restaurant specialises in seafood and only serves dinner.
Garden Bar and Grille – This restaurant specialises in American cuisine and serves breakfast and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 for adults and USD 7.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Blue Canyon Kitchen
  • Garden Bar and Grille

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 12.95 for adults and from USD 7.95 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 5:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Cleveland/Twinsburg
Hilton Garden Inn Cleveland/Twinsburg Hotel
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Cleveland/Twinsburg Twinsburg
Hilton Garden Inn Cleveland/Twinsburg Ohio
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
Hilton Cleveland Twinsburg
Hilton Garden Inn Cleveland/Twinsburg Hotel
Hilton Garden Inn Cleveland/Twinsburg Twinsburg
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg

Hilton Garden Inn Cleveland/Twinsburg Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 453 out of 764 reviews
Rating 8 - Good. 213 out of 764 reviews
Rating 6 - Okay. 57 out of 764 reviews
Rating 4 - Poor. 24 out of 764 reviews
Rating 2 - Terrible. 17 out of 764 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kristine

Stayed 1 night in Dec 2025

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff, clean rooms
Stayed 1 night in Jan 2026

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home Felt stay thanks to everyone on yhe staff
Stayed 1 night in Dec 2025

4/10 Poor

Martin

Travelled with family
One elevator was broken for more than a week, the room wasn’t cleaned during our stay and I asked twice for it to be cleaned. Will not stay at this location in the future
Stayed 3 nights in Dec 2025

10/10 Excellent

Heather G

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful to us. Food was great and the whole stay was outstanding. Room was clean
Stayed 1 night in Dec 2025

6/10 Okay

James

Liked: Cleanliness, staff & service
The WiFi was spotty at best, soap and shampoo dispensers although full did not work, fitted sheet came off all night. Room was clean, heater was great, coffee maker was a nice addition, staff was attentive.
Stayed 1 night in Dec 2025

4/10 Poor

Rebecca

We booked for 5 people and there were only 2 double beds. We expected a pull out or cot but not available or allowed.
Stayed 1 night in Dec 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was outstanding
Stayed 2 nights in Dec 2025

10/10 Excellent

jim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 1 night in Dec 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Staff was nice and helpful
Stayed 5 nights in Dec 2025

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service
Just okay cold near windows warm near door
Stayed 1 night in Dec 2025

10/10 Excellent

Kateryna

Stayed 1 night in Dec 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nothing in particular
Stayed 1 night in Nov 2025

8/10 Good

Toniquia

Had a closed up smell so we wiped everything down
Stayed 2 nights in Nov 2025

10/10 Excellent

Ellen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not do any of these things
Stayed 1 night in Nov 2025

8/10 Good

hudson

Stayed 2 nights in Nov 2025

2/10 Terrible

Jasmine

Business traveller
Disliked: Cleanliness, amenities
The price for this Hilton Garden Inn in Twinsburg is absolutely not justified by the room quality. While the two staff members were kind (checkout clerk asked how our stay was and I said “could’ve been a lot better” she went ahead with her checkout process and didn’t even ask why) Our stay was severely impacted by maintenance and cleanliness failures. The most alarming issue was the visible mold growing in the shower and whirlpool tub (photos provided). This made the bathroom unusable, forcing us to shower off-site at a local gym. Beyond the hygiene issue, the room had several deferred maintenance problems: * Poorly patched holes and water stains on the walls and ceiling. * The couch had a torn hole in the fabric. * Stains were visible on the nightstands. We were required to be in the area and did not raise a fuss, but the condition of this room is unacceptable for a Hilton-brand hotel. The property requires immediate and serious attention to cleanliness and repairs.
Stayed 1 night in Oct 2025

10/10 Excellent

Jeffrey, Jersey City

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean and did not disturbed when I put up the sign.
Stayed 3 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Staff was friendly and helpful
Stayed 3 nights in Oct 2025

8/10 Good

garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Megan

Stayed 1 night in Oct 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was bummed no hot tub and when we checked in the shampoo and conditioner were empty
Stayed 2 nights in Sep 2025

10/10 Excellent

Emmeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was close to the places I needed to go.
Stayed 2 nights in Sep 2025