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Tropical View Guestroom with King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
€362* Per night/room 1 Jun - 2 Jun

Ocean View Guestroom with 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Partial Ocean View (Ceiba)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tropical View Guestroom with 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Ocean View (Ceiba)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Conrad Tulum Riviera Maya. During your stay, you'll be within walking distance of Riviera Maya Golf Club. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.

  • Free Wi-Fi in some public areas
  • Free valet parking
  • Options for a bite to eat or a refreshing drink include 7 restaurants, a coffee shop, 3 beach bars and a swim-up bar
  • Take a swim in the 3 outdoor pools
  • Treat yourself to body wraps, body treatments or massages at the spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a 24-hour gym and bicycles to rent
  • 9 minutes by car from Xel-Há Park and 8 minutes from Akumal Beach

Property Features

Simply walk outside to feel the sun on your face at the white sand beach. At Conrad Tulum Riviera Maya, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a 24-hour fitness centre and a terrace. Free valet parking is available. This 5-star Tulum hotel is smoke free.

  • 349 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 3 bars on the beach
  • 2 bars or lounges
  • Conference rooms
  • 50000 sq ft of conference space
  • 4645 sq. m of conference space
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 5
  • Free WiFi
  • Children's club (free)
  • Babysitting or childcare (surcharge)

Internet

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Parking: Free valet parking

Room Amenities

Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors, and features private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Espresso makers and minibars are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Flat-screen televisions come with premium satellite channels and pay-per-view films. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

  • Private Plunge Pool
  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Minibar
  • MP3 dock
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Luxury bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Blackout curtains
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

Maratea - Mediterranean – This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Autor - Mexican – Overlooking the ocean, this fine-dining restaurant specialises in local and international cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Kengai - Asian – Overlooking the ocean, this fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Ukai - Japanese – Overlooking the ocean, this sushi bar specialises in sushi and only serves dinner. Guests can enjoy drinks at the bar. Open daily.

Ultramar – This bar serves breakfast, lunch and light fare. Open daily.

Nearby Activities

3 outdoor swimming pools are on site along with a private beach and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Ecotours nearby
  • Snorkelling nearby

Spa Services

The on-site spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

  • Number of treatment rooms 13
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site
  • Braille or raised signage
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveller Hot List.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.