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Hotel Akumal

2.5 star property

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Photo gallery for Hotel Akumal

Standard Triple Room | In-room safe, individually decorated, individually furnished, desk
Standard Double Room, 1 Queen Bed | Terrace/patio
Reception
Reception
Interior

Reviews

7.0 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Housekeeping

Explore the area

View in a map
Avenida Gonzalo Guerrero, Mazana 6, Lot 2, Akumal, QROO, 77780
  • Place, Hekab Be Biblioteca
    ‪9 min walk‬
  • Place, Akumal Ecological Center
    ‪13 min walk‬
  • Place, Akumal Beach
    ‪13 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪84 min drive‬

Room options

View all photos for Standard Triple Room, City View

In-room safe, individually decorated, individually furnished, desk

Standard Triple Room, City View

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room, Tower

Standard Quadruple Room, Tower | In-room safe, individually decorated, individually furnished, desk

Standard Quadruple Room, Tower

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 1 Queen Bed

In-room safe, individually decorated, individually furnished, desk

Standard Double Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

In-room safe, individually decorated, individually furnished, desk

Standard Triple Room

  • 35 sq m
  • Sleeps 3
  • 1 Large Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Elite Studio Suite, 1 King Bed

Elite Studio Suite, 1 King Bed | In-room safe, individually decorated, individually furnished, desk

Elite Studio Suite, 1 King Bed

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hotel Akumal

Along with concierge services, this smoke-free hotel has tour/ticket assistance and a front desk safe. Free WiFi in public areas and a free manager's reception are also provided.
Hotel Akumal offers 6 air-conditioned accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
During your stay at Hotel Akumal, you're just a quick walk from Hekab Be Biblioteca. You'll find features such as free WiFi in public areas and a free manager's reception, plus breakfast (surcharge).
  • Free WiFi
  • English breakfast served weekdays for a fee
  • Services include a concierge and tour or ticket assistance
  • Just a 2-minute drive from Akumal Beach and 9 minutes from Half Moon Bay
A free manager's reception is offered daily. Public spaces have free WiFi. A terrace, tour/ticket assistance, and concierge services are also featured at Hotel Akumal.

This Akumal hotel is smoke free.

The hotel hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekday English breakfast available 7:00 AM to 10:00 AM for a fee: MXN 5 to 8 for adults and MXN 3 to 5 for children
  • Free daily manager's reception

Conveniences

  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 10:00 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 10:00 PM)

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Hotel Akumal

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 5 to 8 for adults and MXN 3 to 5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property's front desk is open during the following times:
  • Monday - Sunday: 7:00 AM - 10:00 PM
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive key retrieval information.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Akumal Caribe Hotel

Caribe Hotel Akumal

Hotel Akumal Caribe Riviera Maya Mexico

Hotel Akumal Hotel

Hotel Akumal Akumal

Hotel Akumal Hotel Akumal

Hotel Akumal Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 4 out of 19 reviews
Rating 8 - Good. 10 out of 19 reviews
Rating 6 - Okay. 0 out of 19 reviews
Rating 4 - Poor. 1 out of 19 reviews
Rating 2 - Terrible. 4 out of 19 reviews

8.6/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint hotel

The room was spacious. There was hot water, AC, and on site roadside free parking. WIFI only worked in lobby. Community balcolny was nice to relax at and there was a large table to sit down.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price.
Stayed 7 nights in Jun 2021

2/10 Terrible

Satomi

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel it the most terrible one that we have ever experienced. The room shares several windows with the next room, and we cannot completely turn down the light because of the brightness of the next room. We could not sleep until midnight. They do not have any parking area and we should use street to park the car. Also, outside is so noisy. The bathroom was broken and they did not repair. Also, we could not use other bathrooms because others were also broken. So we checked out beforehand, although we have already paid for all stay. We strongly and repeatedly argued for a refund, but they denied. We asked Expedia for help, and they also did not help at all. Expedia argued that they do not have any responsibility for the introduction of such a terrible hotel.
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happiness

We stayed in a room off to the side of the check in area. No windows, and totally dark! It was heaven after always being waken at 4 am by the birds, then the sun, and traffic. The room was nice and quite to sleep in. We were offered another room but we declined because it was so quite there. The room also had strong wifi as I don’t think other areas may have. The hotel I think owns the grocery store too,well stocked and nice and clean. Great job hotel Akumal
Stayed 3 nights in Jan 2019

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Number1 in cleanliness

Room clean and attractive. Not enough hot water. Noisy street out side. No curtains to block sun in morning. Nice terrace
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 minute walk from the beach. Good hotel for the price compared to the popular more touristy hotels on the beach. Local area is a bit rough. I was about leaving our rental car parked on the street but we parked it right outside the hotel and it was completely fine. The room was lovely and big and has a nice balcony/terrace area.
Stayed 2 nights in Jun 2018

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable housing near Akumal Beach

It met all of our needs, and was beautiful inside. Gentle, helpful staff were patient with our poor Spanish.
Stayed 2 nights in Nov 2017

4/10 Poor

richard

Liked: Cleanliness
The credit card machine did not work (it was an ordeal to check in). The front desk gentleman spoke no english. There as little water pressure and no hot water. The air con remote did not work. Very noisy street in the morning. Advertised as a B&B, no breakfast. Expensive at $70. Not a good value.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful modern rooms...

Very nicely decorated and modern rooms in a little hotel with friendly staff. There is no other service than a front desk person, and you have to park in the street. The hotel is located in what I will call downtown Akumal, which is not the touristic area, and even if you can easily walk to the beach (15 min), it looked like we were the only tourists here, surrounded by locals and in the end, all worked well... people are friendly and even if I was concerned leaving the car in the street for the night, everything went fine and we enjoyed our stay in Akumal. It's very worth it if you want to swim with sea turtles and get a quite fair price for the accommodation ( still I found it expensive compare to other places during our road trip).
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable and clean room

This is a very simple, clean and newly updated hotel in Akumal town, inland from Akumal beach, but not easy to get to without a car. So a good place for a night sleep but nothing else.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful stay

This was a great choice and a great hotel in a delightful town. Ten minute walk to snorkel with Las Tortugas off the beach. You should be aware however that the location map on Hotels.com is not correct. It shows the hotel on the beach side of the highway. It is actually across the highway in the pueblo though this is not a problem as the beach is an easy ten minute walk away.

2/10 Terrible

R, B

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Beyond bare bones

We had a very hard time finding the place to begin with and the phone number was wrong on the Expedia website. So I contacted customer support and it took them 20 minutes to locate the correct phone number and get them to answer. We locate the place and nobody was at the front desk for another 10 minutes and the location was in a sketchy neighborhood. So I get into my room which was very clean but had no tv and no windows, not for claustrophobic people, I walk to the closet place to eat and when walking back actually saw a guy walking around with a machete close to the hotel. This place isn't a hotel as more of a B and B With no breakfast not worth the money

2/10 Terrible

LAURA

Stayed 2 nights in Mar 2021

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Es un pequeño hotel, limpio, agradable con buena atención, ideal para viajes en grupo, nosotras éramos cinco y quedamos muy bien en una habitación. Recomendable
Stayed 1 night in Dec 2020

8/10 Good

Olivier

Liked: Cleanliness, property conditions & facilities, room comfort

Hôtel très propre au "pueblo". Loin des "Resort!"

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

Sin estacionamiento

Me decepcionó pongan que tiene estacionamiento cuando lo tienes que dejar en la calle y dicen ellos te lo cuidan
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel propre et bon accueil

Hôtel parfait mais Akumal, l'argent est roi, tous ce paye et cher, vous voulez vous garer c'est payant, vous voulez vous baigner et bah c'est payant aussi :-(