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Holiday Inn Express & Suites Alabaster by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Alabaster by IHG

Exterior
Minibar, in-room safe, desk, blackout curtains
Free daily continental breakfast
Interior entrance
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
1000 Balmoral Drive, Alabaster, AL, 35007
  • Place, Alabaster Promenade
    ‪13 min walk‬
  • Place, Veterans Park
    ‪10 min drive‬
  • Place, Oak Mountain State Park
    ‪11 min drive‬
  • Airport, Birmingham, AL (BHM-Birmingham Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications)

9.6 out of 10
Exceptional
(10 reviews)
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Minibar, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communications, Mobil, Roll-In Shower)

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Communications, Mobil, Roll-In Shower)

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Minibar, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Mobility)

Minibar, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Communications, Mobility)

8.8 out of 10
Excellent
(8 reviews)
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Candlewood Suites Alabaster by IHG
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very good, 595 reviews
The price is €80
includes taxes & fees
2 Nov - 3 Nov
Candlewood Suites Alabaster by IHG

About this property

Holiday Inn Express & Suites Alabaster by IHG

Hotel in Alabaster with free breakfast and 24-hour fitness centre
An indoor pool, a 24-hour fitness centre and a conference centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
Holiday Inn Express & Suites Alabaster by IHG offers 70 accommodations with iPod docking stations and minibars. Premium satellite televisions are provided. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a separate bath and shower and hairdryers.

This Alabaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Alabaster by IHG. During your stay, you're just a quick walk from Propst Promenade. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include newspapers, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 6 minutes on foot from Propst Promenade and a 2-minute drive from Alabaster Promenade
Holiday Inn Express & Suites Alabaster by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. The business-friendly Holiday Inn Express & Suites Alabaster by IHG also features laundry facilities, dry cleaning/laundry services, and express check-in. Self parking is free.

This Alabaster hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • IPod dock
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Alabaster Hotel
Holiday Inn Express Alabaster
Holiday Inn Express Suites Alabaster
Holiday Inn Express Suites Alabaster
Holiday Inn Express Suites Alabaster by IHG
Holiday Inn Express Suites Alabaster an IHG Hotel
Holiday Inn Express & Suites Alabaster by IHG Hotel
Holiday Inn Express & Suites Alabaster by IHG Alabaster
Holiday Inn Express & Suites Alabaster by IHG Hotel Alabaster

Holiday Inn Express & Suites Alabaster by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 551 out of 852 reviews
Rating 8 - Good. 185 out of 852 reviews
Rating 6 - Okay. 63 out of 852 reviews
Rating 4 - Poor. 26 out of 852 reviews
Rating 2 - Terrible. 27 out of 852 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Endsley

Stayed 1 night in Jul 2025

10/10 Excellent

Angie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean, updated, comfortable bed, great staff

The bed was so comfortable with great pillows. Very clean and smelt good. very nice staff, quick check in. Gym open 24/7
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Travelled with family
Liked: Amenities
D
Stayed 1 night in Jul 2025

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By
Stayed 1 night in Jul 2025

8/10 Good

andrew, Leesburg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice, and the area was great I didn't like it, only had 1 elevator, and I was on the fourth floor. If it were to malfunction, walking up 4 floors would be a problem, being 76 years old. The carpet outside the 4th elevator needs to be replaced. The breakfast was ok.
Stayed 2 nights in Jul 2025

10/10 Excellent

Holly

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice facilities clean and quiet
Stayed 1 night in Jul 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was convenient. The rooms were ok but there fan in bathroom did not work and sloppy work done on grout around tub and toliet
Stayed 2 nights in Jul 2025

10/10 Excellent

Claratrissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fast check-in, the staff member was very nice and helpful. The room was clean and comfortable. Breakfast was good. The only complaint is that the pool was not working but we were informed of this immediately which we appreciated.
Stayed 1 night in Jul 2025

2/10 Terrible

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

VERY disappointing given our previous stays

From the minute, we stepped into the room it was a strong, musty and moldy odor, and the trim on the bathroom door was rusted through and looked absolutely disgusting
Stayed 3 nights in Jun 2025

2/10 Terrible

shakyla

Stayed 1 night in Jun 2025

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Not terrible but now worth $200 a night for non working pool, no workout room, ice maker didn’t work on our floor, bed mattress was not comfortable. Room had a few issues like shower curtain would not stay put during a shower, tub had some kind of massive repair in it. Also found a large earring in the kids bed, makes me think the sheets were not changed. Breakfast was good, staff was good. Location was great for what we needed.
Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Nice location and beds comfortable a little expensive $200/night
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Stayed 2 nights in Jun 2025

8/10 Good

Marandia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and cleaned but didn't like the pool area was not working
Stayed 3 nights in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Mallory Beth

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Joseph, McKinney

Liked: Cleanliness
Great staff
Stayed 4 nights in Jun 2025

6/10 Okay

Jenna

Liked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at the H.I.E. Thank you Hotel.com for making this an easy process. Very understanding when needed to switch hotels and did so without a problem. I will definitely use you services more in the future.
Stayed 1 night in Jun 2025

10/10 Excellent

Mary beth

Liked: Cleanliness
The hotel had everything we needed for the night and was extremely clean
Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great location next to a wonderful BBQ restaurant. The mattresses are excellent and shower pressure is top-notch! Lastly, best hotel breakfast I’ve had in many stays!
Stayed 1 night in Jun 2025

8/10 Good

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A lot of work being done, fixtures wrapped in plastic, etc. The fitness center and pool were both closed for repairs also. Overpriced for what we actually received.
Stayed 1 night in May 2025