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Holiday Inn Express & Suites Alabaster by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Alabaster by IHG

Exterior
Interior entrance
Free daily continental breakfast
Exterior
Minibar, in-room safe, desk, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
1000 Balmoral Drive, Alabaster, AL, 35007
  • Alabaster Promenade
    ‪13 min walk‬
  • Veterans Park
    ‪10 min drive‬
  • Oak Mountain State Park
    ‪11 min drive‬
  • Birmingham, AL (BHM-Birmingham Intl.)
    ‪38 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Minibar, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communications, Mobil, Roll-In Shower)

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Communications, Mobil, Roll-In Shower)

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications)

9.6 out of 10
Exceptional
(10 reviews)
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(30 reviews)
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Minibar, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Mobility)

Minibar, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Communications, Mobility)

8.8 out of 10
Excellent
(8 reviews)
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Candlewood Suites Alabaster by IHG

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  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very good, 578 reviews
The price is €74
includes taxes & fees
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About this property

Holiday Inn Express & Suites Alabaster by IHG

Hotel in Alabaster with free breakfast and 24-hour fitness centre
An indoor pool, a 24-hour fitness centre and a conference centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site.
Holiday Inn Express & Suites Alabaster by IHG offers 70 accommodations with iPod docking stations and minibars. Premium satellite televisions are provided. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a separate bath and shower and hairdryers.

This Alabaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Alabaster by IHG. During your stay, you're just a quick walk from Propst Promenade. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include newspapers, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 6 minutes on foot from Propst Promenade and a 2-minute drive from Alabaster Promenade
Holiday Inn Express & Suites Alabaster by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. The business-friendly Holiday Inn Express & Suites Alabaster by IHG also features laundry facilities, dry cleaning/laundry services, and express check-in. Self parking is free.

This Alabaster hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Conference centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • IPod dock
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Alabaster Hotel
Holiday Inn Express Alabaster
Holiday Inn Express Suites Alabaster
Holiday Inn Express Suites Alabaster
Holiday Inn Express Suites Alabaster by IHG
Holiday Inn Express Suites Alabaster an IHG Hotel
Holiday Inn Express & Suites Alabaster by IHG Hotel
Holiday Inn Express & Suites Alabaster by IHG Alabaster
Holiday Inn Express & Suites Alabaster by IHG Hotel Alabaster

Holiday Inn Express & Suites Alabaster by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 540 out of 838 reviews
Rating 8 - Good. 184 out of 838 reviews
Rating 6 - Okay. 62 out of 838 reviews
Rating 4 - Poor. 25 out of 838 reviews
Rating 2 - Terrible. 27 out of 838 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Smells new and clean friendly staff Only reason we laid over here was for the indoor pool when checking in was told the indoor pool was closed for maintenance So wish I was emailed or called about this before hand
Stayed 1 night in Jun 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Scott

.
Stayed 4 nights in May 2025

10/10 Excellent

BRIAN

Stayed 1 night in May 2025

8/10 Good

Travis

Liked: Cleanliness
Stayed 1 night in May 2025

4/10 Poor

Kristina

Stayed 1 night in May 2025

4/10 Poor

Kristina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I reserved 3 rooms. The bathrooms needed attention. There was hair in all three bathrooms. Also, it took too much effort on my part to request adjoining rooms and caused me worry. I have a handicap mother. There needs to be a better process/policy put in place . Although the request option is on the website, I was told many times that they didn’t have adjoining rooms. Even if they did, it couldn’t be guaranteed. The rooms should be assigned while booking to those who have special needs. It wasn’t until the day before our arrival per my phone call, that I was told the rooms would be assigned close together. Also, it was overpriced. The rooms were not clean and the breakfast was poor. Fault for this does not fall on those at the front desk. The fault lies in poor policies and management. I hope these issues will be addressed.
Stayed 1 night in May 2025

10/10 Excellent

Joel

Liked: Amenities
Liked location. Get rid of the carpet.
Stayed 5 nights in May 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Stefan

Stayed 1 night in May 2025

8/10 Good

Ricky L

Liked: Cleanliness, staff & service, property conditions & facilities
I was there one night on business in the area. No complaints, got a good night sleep.
Stayed 1 night in May 2025

8/10 Good

Rebecca

Travelled with family
Stayed 1 night in May 2025

10/10 Excellent

Lisa

Stayed 2 nights in Mar 2025

10/10 Excellent

Rita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!!

What a wonderful facility! Will definitely go back ♥️ I can’t begin to describe how sweet and helpful the entire staff was ♥️♥️♥️
Stayed 3 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 4 nights in May 2025

6/10 Okay

Christy M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool closed. For maintenance Work out room closed for maintenance Guest laundry closed for maintenance
Stayed 2 nights in May 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2025

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk very nice and helpful ,polite.
Stayed 1 night in Apr 2025

6/10 Okay

joseph

Stayed 1 night in Apr 2025

6/10 Okay

Rodney

Stayed 1 night in Jan 2025

10/10 Excellent

Shaunita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mrs W

Our stay was short but our service was top tier. Everything within the facility was exceptionally clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Laura

Stayed 1 night in Apr 2025

6/10 Okay

Bob

Stayed 4 nights in Apr 2025