6/10 Okay
Laura
14 Aug 2025
Liked: Cleanliness, staff & service, room comfort
Could be very nice, but there were issues
The amenities offered were nice, the hotel seemed clean in general, the staff was courteous and helpful.
However, there was a major issue with the door to my room - a half inch gap along the strike side of the jamb and at least a 3/8 of a gap all the way around, letting in odors, noise and esp light from the hallway all night long. I could actually see through to the hall. I was unsure if the deadbolt was truly engaging & if the security arm worked; there was no diagram.
When I checked in at 5:00 p.m., the hallway was trashed and smelled of unpleasant food odors. There was cleaning staff on the floor and they were working on a room when I arrived. A little bit later I heard them vacuuming the hall. This seemed rather late to me, considering check-in is at 3:00 p.m., and areas should have been already cleaned.
When I returned to the hotel at 9:00 p.m., there were several bags of food containers in the hallway that were foul. These were still not removed before I left at 10:00 a.m.
The room could have been very nice, but there were issues, primarily with preparation. I do not believe the tub was cleaned. None of the normal hotel info was present in the room, as if it had been removed, and there were several items left in the room from a previous guest, as if the cleaning was hurried. There were no regular coffee packets, and in my opinion, the coffee brand for the room, as well as the coffee made for the continental breakfast, were extremely poor quality, undrinkable.
Laura
Stayed 1 night in Aug 2025