2 Dec 2016 by General Manager Mr. Cem Ciritci
Dear Max, We would like to thank you for sharing your feedback and choosing our hotel. We are sorry that you had unpleasant experience during your stay. Please, be informed that front office staff qualification have been reviewed and currently in process of evaluation. Regarding the accommodation and service remarks, it is duly noted and will be discussed among supervisors for further improving. We hope you’ll give us another chance to show you that we have improved since your last stay. Best Regards, Cem Ciritci General Manager
The following facilities are closed on Sunday and Saturday:
Ramada by Wyndham Almaty offers its guests an indoor pool, a health club, and a sauna. There are 2 restaurants and 5 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A business centre and 7 meeting rooms are available. Event space at this hotel measures 4736 square feet (440 square metres) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Ramada by Wyndham Almaty. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Almaty hotel.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking
Ramada by Wyndham Almaty offers 164 accommodations with minibars and laptop-compatible safes. LED televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Ambrosia – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Jasmine – This restaurant specialises in Eastern European cuisine and serves dinner and light fare. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include facials and manicures and pedicures.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests checking in between 6 AM - noon will be charged 50% of the standard room rate. Check-in before 6 AM will incur a charge of 100% of the daily room rate.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
