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Sure Hotel by Best Western Annecy

3.0 star property

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Photo gallery for Sure Hotel by Best Western Annecy

Indoor spa tub
Exterior
Daily buffet breakfast for a fee
Standard Apartment, Multiple Beds, Non Smoking (Shower Only) | Soundproofing, travel cot, free WiFi, bed sheets
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
138 Rue Des Pâquerettes, Annecy, Haute-Savoie, 74960
  • Place, Thiou
    ‪9 min walk‬
  • Place, Centre Commercial Courier
    ‪5 min drive‬
  • Place, Salomon Foundation for Contemporary Arts
    ‪5 min drive‬
  • Airport, Geneva (GVA-Cointrin Intl.)
    ‪59 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Soundproofing, travel cot, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(23 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Non Smoking (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking (with Sofabed) | Soundproofing, travel cot, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Apartment, Multiple Beds, Non Smoking (Shower Only)

Standard Apartment, Multiple Beds, Non Smoking (Shower Only) | Soundproofing, travel cot, free WiFi, bed sheets

Standard Apartment, Multiple Beds, Non Smoking (Shower Only)

8.8 out of 10
Excellent
(3 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Soundproofing, travel cot, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Soundproofing, travel cot, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking | Accessible bathroom

Comfort Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Sure Hotel by Best Western Annecy

Along with a full-service spa, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services and a 24-hour front desk.
Sure Hotel by Best Western Annecy offers 63 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium satellite channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Balnéo privatisée Bain à remous et sauna, 68€, 2 adultes. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

During your stay at Sure Hotel by Best Western Annecy, you'll be within walking distance of Thiou. Free WiFi in public areas, free self-parking and a full-service spa are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at BARN CAFE, a buffet restaurant that serves Italian cuisine
  • Buffet breakfast served daily for a fee
  • Treat yourself with a visit to the full-service spa
  • Amenities include free newspapers in reception, meeting rooms and a car charging station
  • On-site recreation includes bicycles to rent and a playground
  • 11 minutes on foot from Thiou and a 4-minute drive from Annecy Aventure
  • Pets welcome for a fee
Sure Hotel by Best Western Annecy offers its guests a full-service spa. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and a vending machine are also featured at Sure Hotel by Best Western Annecy. Free self parking is available.

This 3-star Annecy hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 6:30 AM to 10:00 AM.
BARN CAFE – This buffet restaurant specialises in Italian cuisine and only serves dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 15 for adults and EUR 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • BARN CAFE

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Playground
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 5 August to 19 August:
  • Dining venue
The following facilities are closed on Friday, Saturday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.70 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 8 for children
  • Pet fee: EUR 15 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Annecy Best Hotel
Annecy Hotel
Best Annecy
Best Hotel Annecy
Hotel Annecy
Hotel Best Annecy
Best Hotel Annecy
Sure By Best Annecy Annecy
Sure Hotel by Best Western Annecy Hotel
Sure Hotel by Best Western Annecy Annecy
Sure Hotel by Best Western Annecy Hotel Annecy

Sure Hotel by Best Western Annecy Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 219 out of 698 reviews
Rating 8 - Good. 330 out of 698 reviews
Rating 6 - Okay. 108 out of 698 reviews
Rating 4 - Poor. 27 out of 698 reviews
Rating 2 - Terrible. 14 out of 698 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great parking and wonderful staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Daisy

Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The staff was super helpful and kind. We would definitely consider staying here again.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming chalet-style hotel

Adorable chalet-style hotel with exceptional service. Attentive, friendly staff. Recently remodeled it is quite charming.
Stayed 1 night in May 2025
Verified

6/10 Okay

Adel

Liked: Staff & service
It was located in good driving distance from tourist attractions
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and quiet. Breakfast was excellent. Also included a happy hour. Very nice touch!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Francoise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During a busy period this hotel offered what we needed: a room for 4 adults and a room for 1 adult. Nice staff. Not very far from center. Close to highways and attractions on the West of Annecy (gorges du Fier, etc)
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

cheng

Liked: Cleanliness, staff & service, amenities
room is very small.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
2 min. walk to catch tram into town. free airport shuttle was convenient. Nice rooms. comfortable bed. Breakfast looked nice, but was expensive, so we did not buy. We were also given free ticket to use on public transportation in Geneva. This was very convenient.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Philippe

Liked: Cleanliness, property conditions & facilities
too many people smoking in front of hotel
Stayed 1 night in May 2025
Verified

8/10 Good

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

belle place

correct
Stayed 1 night in Jan 2024
Verified

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water. Room small. Freshly painted (good, but still strong smell of paint). Staff friendly.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Shame the restaurant wasn't open. It could have stayed this more clearly on the website
Stayed 1 night in Aug 2024
Verified

6/10 Okay

Huw

Liked: Cleanliness, staff & service, amenities
Nice hotel with very friendly and helpful staff but our family room was tiny with only a skylight as a window. Nowhere near enough cloths storage for a family so lived out of our suitcases for the week and even that was tricky to find room to store them.
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Dining options were limited. Room was very small.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised nothing else around.
Stayed 3 nights in Oct 2024
Verified

2/10 Terrible

TERESA

Disliked: Cleanliness, amenities, property conditions & facilities
Very very small rooms!!!! Does Not meet design requirements!!!! Bathroom is all mold and No fan!!!!! NEVER, I can recommend for my family and friends!!!!!
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Igor

Liked: Staff & service
AC wasn't working consistently by shutting off in the middle of the night and not resuming operation (may be broken thermostat); there was a particular smell in the area of main lobby; dining area wasn't very tidy. Otherwise, hotel was OK, staff friendly and helpful. We stayed one night only so there was no real opportunity for the hotel staff to rectify an issues...
Stayed 1 night in Jul 2024
Verified

8/10 Good

Hernan

Liked: Cleanliness, staff & service
Food not good
Stayed 3 nights in Jun 2023
Verified

4/10 Poor

Kendra

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a family room for two adults and two kids. The staff was friendly and helpful (our best highlight) but the property was old and run down, smelly and very hot. The room we were given had a skylight that did not open (no regular windows) and the AC was broken. It was 40 degrees Celsius and we asked for a new room. They gave us two rooms with a full size bed each because there were no other family rooms. The rooms were very very small and uncomfortable. Overpriced for the quality.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Sabrina

Liked: Cleanliness, staff & service
Das Hotel ist sehr in die Jahre gekommen, im Zimmer keinen Schrank, im Bad kaum Ablagefläche. Alles ziemlich Alt, im Bad Kittfugen schwarz (Schimmel) Jedoch war es sauber, das Frühstück gut und das Personal sehr freundlich. Preis/Leistung daher gut. Mango ist noch die Strasse oberhalb des Gebäudes, mit offenem Fenster schläft man nicht.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Malvina

Liked: Cleanliness, staff & service, property conditions & facilities
Super hotel, de belles chambres, un petit restaurant efficace, un très bon petit déjeuner avec beaucoup de choix, seul petit bémol la taille de la douche
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

François

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien et pratique
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, amenities
Tres bon hotel, chambre, petit-déjeuner au top ainsi que le buffet à 25€.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities
Ras
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Karoline

Liked: Staff & service
Disliked: Amenities
Oplader til elbil virkede ikke. Der var ikke nok stik i værelset til vores opladere til telefonerne.
Stayed 1 night in Jan 2026