2/10 Terrible
John
Travelled with partner
28 Feb 2025
Called to inform Lylo that our flight to Auckland from Utah ran into bird engine problem and would be arriving early February 6th morning. It was guaranteed prepaid reservation. Left a message and no return call. Got to the property early Feb. 6th morning and no room available for quick rest before embarking on a cruise ship. Clerk informed me that reservation was cancelled. Well, why no response to phone call and message. We were so busy yesterday. How about guaranteed options to my sleepless flight into Auckland ? I will contact my credit card company to dispute the advance prepaid charge. Thanks !
John
Stayed 1 night in Feb 2025