Marsden Viaduct Hotel

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VIP Access

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Dates

May 2025

June 2025

Deluxe King Room with Marina View | View from room

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior King Suite Balcony, Pool View | City view

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Housekeeping
Breakfast available
24/7 front desk
Spa
Pool

Explore the area

21 Viaduct Harbour Ave, Auckland, Auckland, 1010

Sky Tower
‪10 min walk‬
Auckland Ferry Terminal
‪14 min walk‬
Spark Arena
‪4 min drive‬
Auckland (AKL-Auckland Intl.)
‪29 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Superior Room, 1 King Bed, Mobility Accessible, Non Smoking

City view
30 sq m
Sleeps 3
1 King Bed

Superior Room, Non Smoking, City View

City view
35 sq m
Sleeps 3
1 King Bed

Deluxe King Room, Non Smoking, Bathtub

40 sq m
Sleeps 3
1 King Bed

Deluxe King Room with Marina View

Marina view
42 sq m
Sleeps 3
1 King Bed

Deluxe Room with Balcony, 1 King Bed, Courtyard View

50 sq m
Sleeps 3
1 King Bed

Junior King Suite Balcony, Pool View

55 sq m
Sleeps 3
1 King Bed

Similar properties

Free WiFi
Restaurant
Air conditioning
Gym

for 1 room

includes taxes & fees

26 May - 27 May

About this property

Bayside hotel with sauna and spa services

Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a sauna, a coffee shop/cafe and Access to hot tub are on-site.

Marsden Viaduct Hotel offers 80 accommodations with DVD players and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix and smart speakers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna.

Guests aged under 21 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Marsden Viaduct Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Victoria Park. Features include free WiFi in public areas and a free manager's reception, plus an indoor pool.

Free Wi-Fi (speed: 25+ Mbps)
Enjoy local and international cuisine at LA' Maree- on site, a fine-dining restaurant with ocean views
Continental breakfast served daily for a fee
Self-parking available for a fee
Take a swim in the indoor pool or soak in the hot tub
Treat yourself to reflexology, body treatments or aromatherapy at Sofitel SPA
Services include a concierge, tour or ticket assistance and a porter
On-site recreation includes a steam room and a sauna
Guests have great things to say about the helpful staff and the location
Within a 15-minute walk of Sky Tower and Auckland Ferry Terminal
Airport, railway station and shopping centre shuttle service available for a fee

Marsden Viaduct Hotel offers its guests an indoor pool, Access to hot tub, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, a vending machine, and multilingual staff are also featured at Marsden Viaduct Hotel. You'll have access to the indoor pool and health club at a partner property. An area shuttle within 500 metres and an airport shuttle (available 24 hours) are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Marsden Viaduct Hotel was completed in September 2023.

This 4-star Auckland hotel is smoke free.

The hotel hosts a free manager's reception daily.

LA' Maree- on site – This poolside fine-dining restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

French Press Cafe- Onsite – This café overlooks the ocean. Reservations are required. Open daily.

Grape and Olive- Onsite – This bar overlooks the ocean and specialises in Mediterranean cuisine. Open daily.

Box Breakfast $19 pp – On-site café. Open daily.

Languages

English, Filipino, Hindi, Norwegian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
24-hour offsite parking (NZD 50 per night)
Street parking available
24-hour return airport shuttle on request for a surcharge
Area shuttle (surcharge) up to 500 metres
Train station pick-up shuttle (surcharge) from 6:00 AM to 11:30 PM
Train station shuttle at scheduled times, on request
Bus station shuttle (surcharge)
Ferry terminal shuttle (surcharge)
Shopping centre shuttle (surcharge)
Train station drop-off (surcharge)
Limo/town car service
Onsite parking available only on request
Secured, covered parking on site (NZD 45 per night)
Limited on-site parking (max 10 spaces per unit)
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: NZD 19 to 52 for adults and NZD 19 to 52 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Free daily manager's reception

Restaurants on site

Box Breakfast $19 pp
French Press Cafe- Onsite
Grape and Olive- Onsite
LA' Maree- on site

Things to do

Bicycle storage
Books
Hot tub
Indoor pool
Indoor pool (guest access)
Sauna
Steam room
Stereo
TV in common areas

Family friendly

Access to nearby indoor pool
Cot (surcharge)
DVD player
Fenced pool
Grocery/convenience store
Mini-fridge
Rollaway/extra bed (surcharge)
Soundproofed rooms

Conveniences

24-hour front desk
Grocery/convenience store
Guidebooks
Luggage storage
Safe at front desk
Shared microwave
Vending machine
Water dispenser

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance

Outdoors

Dock
On the bay
Outdoor furniture

Spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Sports massages
Swedish massages
Thai massages
Thalassotherapy
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bus station shuttle
Accessible train station shuttle
Area rugs in public areas
Grab bar in shower
Hand-held showerhead
Hardwood flooring in public areas
Height-adjustable showerhead
Lever door handles
Lift
Stair-free path to entrance
Thin carpet in public areas
Thin carpet in room
Tile flooring in public areas
Tile flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk

2 buildings
6 floors
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2012
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Living plant wall
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Renovated entire property - September 2023
Reusable cups
Reusable tableware
Smoke-free property
Traditional architecture
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Cot (surcharge)
Down comforter
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Shampoo
Soap
Toilet paper
Toothbrush and toothpaste (on request)

Entertainment

50-inch smart TV with premium digital channels
DVD player
Netflix
Smart speaker
Streaming services

Food and drink

Cleaning supplies
Cookware, dishware, and utensils
Free bottled water
Freezer
Meal delivery service
Mini-fridge
Paper towels
Restaurant dining guides

Bulk dispensers for toiletries
Cleaning products are eco-friendly
Desk chair
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Free local calls
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Laundry detergent
LED lighting
Phone
Portable fan
Recycling
Reusable coffee/tea filters
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets
Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 10:00 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The property charges 3.10 per cent for credit card payments

The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 0.00 at checkout

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for NZD 100.0 per day.

Cots (infant beds) are available for NZD 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: NZD 250 per accommodation, per stay
Breakage deposit: NZD 250 per stay
A damage deposit of NZD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for continental breakfast: approximately NZD 19 to 52 for adults and NZD 19 to 52 for children
Airport shuttle fee: NZD 50 per person (one-way)
Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
Covered self-parking fee: NZD 45 per night
Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: NZD 20.0 per day
Rollaway bed fee: NZD 100.0 per day
Pool fee: NZD 25 per day
Spa fee: NZD 25 per day
Towels fee: NZD 0 (or guests may bring their own)
Credit card charges are subject to a surcharge of 3.10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

On-site parties or group events are strictly prohibited

Long-term renters welcome

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting

Marsden Viaduct Hotel offers transfers from the ferry terminal, airport, train station and bus station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. The check-in location differs from the property location. To check in, guests will need to go to 21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 0.00 at checkout.

Property Registration Number 9429049065527

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Marsden Viaduct Hotel Hotel

Marsden Viaduct Hotel Auckland

Marsden Viaduct Hotel Hotel Auckland

Marsden Viaduct Hotel Same building as Sofitel Viaduct

Marsden Viaduct Hotel Reviews

8.2

Very good

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

ivan

10 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the room. Great bed. Awesome water pressure. No A/C!

Stayed 2 nights in Feb 2025

2/10 Terrible

Sandra

9 Feb 2025

Disliked: Staff & service

Stayed 2 nights in Feb 2025

6/10 Okay

Adam

Travelled with partner

9 Feb 2025

Liked: Cleanliness, staff & service, amenities

Nice location. Odd check-in process. Poor air-conditioning: no in-room control, temperature set centrally far too hot. We had to open the balcony doors, air outside 26 but inside must have been 28-29.

Stayed 2 nights in Feb 2025

2/10 Terrible

Verified traveller

5 Feb 2025

Disliked: Staff & service, property conditions & facilities, room comfort

DO NOT STAY AT THIS HOTEL !!!!

I cannot believe this hotel treats it guests like this, the room is so hot and the air conditioning did not work. The reception makes it out as if its the guests fault, they say they are sorting it out and never come. They claim its fixed when its not. They are understaffed and lied multiple times. The booking in process is a pain, we waited 15 minutes for the person to arrive and then you need to be escorted to your car every time if you park on site. Terrible setup, terrible serivce, terrible experience

Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Travelled with partner

4 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location was great , 5 min walk to the water , restaurants!

Stayed 2 nights in Feb 2025

6/10 Okay

Geneva

2 Feb 2025

Liked: Cleanliness, property conditions & facilities

It seems like it’s a hotel inside of a hotel so you have to wait for someone to get you in the lobby. My room was spacious, there was only soap and conditioner available with a selection of hot drinks. The bath was nice. They take a bond which I thought was a little high and had to convince them to charge less.

Stayed 1 night in Feb 2025

6/10 Okay

Kerry

Travelled with family

26 Jan 2025

Unfortunately the air conditioning was not working during our stay. The room size was spacious, but the advertising did not mention that the indoor swimming pool and gym were off-site and we would require a separate key to access these each time.

Stayed 3 nights in Jan 2025

6/10 Okay

Kirk

23 Jan 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 2 nights in Jan 2025

10/10 Excellent

Scott

Travelled with family

22 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Safe, keycard needed to use lifts and to get into your room. Plenty of walkable dining or drinking options with a 5-10min radius, including the Viaduct Harbour just down the road. Area was pretty quiet

Stayed 3 nights in Jan 2025

10/10 Excellent

carol

20 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Brilliant position for the viaduct

Stayed 2 nights in Jan 2025

6/10 Okay

George

Travelled with family

19 Jan 2025

Liked: Cleanliness

The Marsden is in the Sofitel, but other than coming in through the same front door you are segregated and made to feel like the poor cousin. It is a poor form of differentiation.

Stayed 4 nights in Jan 2025

10/10 Excellent

Lisa

14 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Nov 2024

10/10 Excellent

Kobie

Travelled with partner

12 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was great. Room was very clean and quiet. Very convenient spot. 2 minute walk to the Viaduct. Would absolutely stay again.

Stayed 3 nights in Jan 2025

10/10 Excellent

catriona

9 Jan 2025

Stayed 1 night in Dec 2024

8/10 Good

Geoff

Travelled with family

8 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good hotel, friendly staff. Make sure you have everything covered in booking as pool, car parking and even an additional bed was extra. Even though I booked for 2 adults and one child. The actual Sofitel staff was ridiculously good but you obviously pay a lot more for that level of service

Stayed 2 nights in Jan 2025

8/10 Good

Michael

8 Jan 2025

Stayed 1 night in Jan 2025

10/10 Excellent

Suzanne

Travelled with family

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We would definitely stay here again. It's a high end hotel for a reasonable price. The location is fantastic, the staff were great, the rooms were luxurious. We were very happy there.

Stayed 2 nights in Dec 2024

10/10 Excellent

Fran

1 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed for new year's eve and had amazing view of the sku tower and fireworks. Really good location

Stayed 1 night in Dec 2024

6/10 Okay

Renee

Travelled with partner

1 Jan 2025

Liked: Staff & service, amenities

Disliked: Cleanliness

Run within the Sofitel so beautiful lobby area, close to restaurants. Large room with good amenities, but blinds were all broken and big clump of black hair sitting in shower drain. Yuck

Stayed 2 nights in Dec 2024

10/10 Excellent

Melody

1 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were very attentive check in was super fast

Stayed 1 night in Dec 2024

6/10 Okay

Nick

1 Jan 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Didnt like that i had to wait in the lobby for 15 to 20 mins to get the staff to let me in to get to reception.

Stayed 1 night in Dec 2024

8/10 Good

Gary

Travelled with partner

27 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

A good stay but I have to comment on the complete lack of signage - the Marsden occupies floors in the sofitel (unsure if there's a price difference but the rooms are identical) It's confusing to taxi drivers and others who don't know it's the same property. I noticed the marble skirting in the bathroom was dusty (housekeeping manager is missing a beat there) and the wallpaper in the bathroom a lil marked - surprising considering the rating of the property but apart from that all good

Stayed 1 night in Dec 2024

8/10 Good

Warren

27 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2024

6/10 Okay

Natasha

Travelled with family and small children

24 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

False information on the Expedia site for this hotel. Never mentioned that you have to pay 25$ extra per person to use the pool. No microwave in the unit ( as mentioned on the site) and no air conditioning. I was told by the staff that the lower rate we paid for this hotel excluded the pool / spa/ gym services

Stayed 2 nights in Dec 2024

10/10 Excellent

Leesah

24 Dec 2024

Stayed 1 night in Nov 2024

Marsden Viaduct Hotel

Choose dates to view prices

Photo gallery for Marsden Viaduct Hotel

Reviews

Popular amenities

Explore the area

Room options

View all photos for Superior Room, 1 King Bed, Mobility Accessible, Non Smoking

Superior Room, 1 King Bed, Mobility Accessible, Non Smoking

View all photos for Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View

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About this property

Marsden Viaduct Hotel

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

National rating

Property is also known as

Marsden Viaduct Hotel Reviews

Reviews

Very good

9.0/10

8.4/10

8.2/10

8.2/10

8.4/10

Reviews

8/10 Good

ivan

ivan

2/10 Terrible

Sandra

Sandra

6/10 Okay

Adam

Adam

2/10 Terrible

Verified traveller

DO NOT STAY AT THIS HOTEL !!!!