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Marsden Viaduct Hotel

4.5 star property
VIP Access

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Photo gallery for Marsden Viaduct Hotel

Enjoy breathtaking views of the city skyline from the marina's waterfront walkway.
Stunning marina views from this contemporary building, offering access to the water.
Enter a stylish lobby with a glass partition, comfortable seating area, and a bookshelf filled with books.
Relax in a spacious room with a large bed, sliding glass door to a balcony, and a comfortable armchair.
Enjoy a city view from the large window, with a sofa, desk, and floor lamp in this stylish room.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Spa
  • Gym
  • Housekeeping

Explore the area

Map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Sky Tower
    ‪6 min walk‬
  • Auckland Ferry Terminal
    ‪13 min walk‬
  • Spark Arena
    ‪5 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 King Bed, Mobility Accessible, Non Smoking

Accessible bathroom

Superior Room, 1 King Bed, Mobility Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Superior Room, Non Smoking, City View

8.2 out of 10
Very good
(27 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub | 1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe King Room, Non Smoking, Bathtub

9.0 out of 10
Wonderful
(8 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe King Room with Marina View

8.2 out of 10
Very good
(13 reviews)
  • 42 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View | 1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room with Balcony, 1 King Bed, Courtyard View

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View | Living area | 50-inch Smart TV with digital channels, TV, Netflix

Junior King Suite Balcony, Pool View

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Marsden Viaduct Hotel

Bayside hotel with fitness centre and sauna
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site.
Marsden Viaduct Hotel offers 80 accommodations with DVD players and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix and smart speakers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 21 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
Marsden Viaduct Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Victoria Park. Features include free WiFi in public areas and a free manager's reception, plus an indoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy local and international cuisine at LA' Maree- on site, a fine-dining restaurant with ocean views
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body treatments, hydrotherapy or massages at Sofitel Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Sky Tower and Auckland Ferry Terminal
  • Airport, railway station and bus station shuttle shuttle service available for a fee
As a guest of Marsden Viaduct Hotel, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, a vending machine, and multilingual staff are also featured at the luxury Marsden Viaduct Hotel. You'll have access to the indoor pool and health club at a partner property. An area shuttle within 500 metres and an airport shuttle (available 24 hours) are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Marsden Viaduct Hotel was completed in September 2023.

This 4.5-star Auckland hotel is smoke free.

The hotel hosts a free manager's reception daily.
LA' Maree- on site – This poolside fine-dining restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
French Press Cafe- Onsite – This café overlooks the ocean. Reservations are required. Open daily.
Grape and Olive- Onsite – This bar overlooks the ocean and specialises in Mediterranean cuisine. Open daily.
Box Breakfast $19 pp – On-site café. Open daily.

Languages

English, Filipino, Hindi, Norwegian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 metres
  • Train station pick-up shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 45 per night)
  • Limited on-site parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: NZD 19 to 52 for adults and NZD 19 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Box Breakfast $19 pp
  • French Press Cafe- Onsite
  • Grape and Olive- Onsite
  • LA' Maree- on site

Things to do

  • Bicycle storage
  • Books
  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Cot (surcharge)
  • DVD player
  • Fenced pool
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Grab bar in shower
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 per cent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 0.00 at checkout

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 100.0 per day.
  • Cots (infant beds) are available for NZD 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 19 to 52 for adults and NZD 19 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self-parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 100.0 per day
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Towels fee: NZD 0 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 3.10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Marsden Viaduct Hotel offers transfers from the ferry terminal, airport, train station and bus station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. The check-in location differs from the property location. To check in, guests will need to go to 21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 0.00 at checkout.
Property Registration Number 9429049065527
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Marsden Viaduct Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 191 out of 393 reviews
Rating 8 - Good. 98 out of 393 reviews
Rating 6 - Okay. 53 out of 393 reviews
Rating 4 - Poor. 26 out of 393 reviews
Rating 2 - Terrible. 25 out of 393 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, our room was beautiful and even had a bath. Such a good location. Highly recommend it. Check in was slightly confusing as its in the Sofitel but once we shorted that (which was easy) we had a great stay and will come back again.
Stayed 1 night in Apr 2025

10/10 Excellent

Adelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean large room, comfortable bed and great location
Stayed 1 night in Apr 2025

10/10 Excellent

Aurore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

The room was big and the view was amazing. Used the pool and was alone, the weather was bad but didn't bother me. Huge bed and very comfy. So quiet even with the balcony door open.
Stayed 1 night in Apr 2025

4/10 Poor

Peter

Disliked: Staff & service, property conditions & facilities
Arrived at 1:00AM-- no reception. Spent 30 minutes in an elevator waiting for someone to turn up. Looked out over a bus depot that made excessive noise. Poor temperature controls on air-conditioning.. Noisy plumbing in bathroom. Just not a good hotel and should not be on an Expedia list.
Stayed 2 nights in Mar 2025

6/10 Okay

Jamie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff were awesome and very friendly. Unfortunately air conditioning didn’t work for the two nights, had to have the balcony window open which was extremely noisy, toilet constantly flushed, shower basin had hairs in it, temporary electric fan providers like sleeping next to a jet engine. Other than that had a great stay!
Stayed 2 nights in Mar 2025

10/10 Excellent

scott

Stayed 1 night in Mar 2025

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

6/10 Okay

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was very hot as the air-conditioning wasn’t working properly, they did provide us with 2 fans to cool the room. We ended up sleeping with the sliding door open all night. They should have told us this when checking in.
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Terrible. Aircon was out for the 5 days I was there and there was no service at all. Avoid at all costs and don’t be fooled by the photos
Stayed 4 nights in Mar 2025

6/10 Okay

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Excellent location and great to have found in such prestige condition
Stayed 3 nights in Mar 2025

8/10 Good

Talitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to a lot of dining and shopping but far enough away that it is relatively quiet
Stayed 2 nights in Mar 2025

2/10 Terrible

J

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Penelope

Liked: Cleanliness, staff & service
Lovely spacious room, friendly helpful staff, comfy bed and great location.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very friendly staff. Zero air conditioning. Would like to have known ahead of time so I could have made alternate arrangements. I made this reservations months in advance.
Stayed 1 night in Mar 2025

2/10 Terrible

Julie-Anne

Stayed 1 night in Feb 2025

6/10 Okay

Jonathan, Mordialloc

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Nice big rooms but no aircon for the entire floor and doesn’t look like they’re in a rush to fix it! Check-in is weird as you have to call when you arrive and someone comes down from a different floor. No one at reception when checking out. Great location but suggest they’ve got a weird subletting arrangement with Sofitel that is not quite up to the mark. Steer clear
Stayed 2 nights in Feb 2025

4/10 Poor

M W

Liked: Cleanliness
Disliked: Room comfort

Pretty disappointed this time.

No Air Con in Feb - just a tower fan. No mention of it at check in that the whole building was basic without AC ("the system isn't performing at full capacity") .... Requested a refund, only got 20% not recommended. Also there were power points not working and taps that were difficult to use. Light switches that were faulty.
Stayed 1 night in Feb 2025

4/10 Poor

Alec

Disliked: Property conditions & facilities
Air conditioning non existant in what was a hot weekend. Long overdue for an overhaul. Staff tried their best.
Stayed 2 nights in Feb 2025

2/10 Terrible

Phillip

Liked: Cleanliness
Disliked: Room comfort

Air condition broke!!!!!!

The hotel informed me on check in that their A/C was not working! It’s summer in NZ and 26c!!! They tried with fans but it did not help. I had booked 2 nights but left after the first night as it was so hot and stuffy. I found out also that the A/C had been off since mid January!!!!!!! Either Hotels.com or The hotel should have told me much earlier and give me the opportunity to transfer my booking elsewhere
Stayed 2 nights in Feb 2025

2/10 Terrible

Debra

Disliked: Property conditions & facilities, room comfort

Don’t book here

You knew the air conditioning was broken 2 weeks before our arrival & did not notify me! We slept with the sliding door wide open just to survive the night. How safe is this? Your staff lied to our faces about the a/c. We loved Auckland but will never stay at a Marsden hotel again, anywhere. You guys didn’t even have the testicular fortitude to reply to my email asking for compensation for staying in an oven! Marsden Hotel was easily the biggest and only disappointment encountered in that wonderful city. Never again!
Stayed 4 nights in Feb 2025

8/10 Good

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Spot.

Rooms are located within the Sofitel which is a fantastic hotel Only issue was the air con wasn’t working so the rooms were very hot. Great location though.
Stayed 2 nights in Feb 2025

2/10 Terrible

Tim, Christchurch

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I wouldn't stay at this property again. The air conditioning wasn't working in any rooms, and it sounds like it has been down for the past 2 weeks. Excuses were that maintenance can't resolve the issue and it will take time, while I accept this to be true there was no evidence that anyone was working on the issue. There was also no notice when booking that the Air conditioning wasn't working, the room was a sauna and I would have rather cancelled my booking. There is only 1 staff member on at a time, and they are based on the 3rd level. To check in requires someone to come down and collect you from the Sofitel lobby to bring you up to their reception area. Staff were nice enough, but the hotel feels very poorly run. They advised that the rooms were "cheaper" because of the air-conditioning not working. But they were still among the most expensive places in Auckland, definitely won't be back.
Stayed 1 night in Feb 2025

6/10 Okay

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning was not working for all the rooms.There is no mention of this of course until after you have booked a non refundable room. It was very hot in the bathroom and bedroom because of this. I would suggest calling the hotel before booking to find out. They supply a little fan which is annoying at night and worthless really. We left the sliding door open all night but there is no other window for air flow. I thought this was a hotel. All the units are individually owned and managed by at least two different companies so beware on that front. They have limited parking, so if you have a car you will have to park offsite if they dont have the room, which would be very inconvenient. It is a nice location and would consider the place again if it had working air con
Stayed 1 night in Feb 2025

2/10 Terrible

Peter

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No air conditioning. No access to parking without getting assistance. No access to elevator to go down without key card( very dangerous).
Stayed 1 night in Feb 2025