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Marsden Viaduct Hotel

4.5 star property
VIP Access

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Photo gallery for Marsden Viaduct Hotel

Deluxe King Room with Marina View | View from room
City view
Ocean views, open daily
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Deluxe King Room with Marina View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Spa
  • Gym
  • Housekeeping

Explore the area

View in a map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Sky Tower
    ‪6 min walk‬
  • Auckland Ferry Terminal
    ‪13 min walk‬
  • Spark Arena
    ‪5 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 King Bed, Mobility Accessible, City View

Superior Room, 1 King Bed, Mobility Accessible, City View | Bathroom | Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Superior Room, 1 King Bed, Mobility Accessible, City View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Superior Room, 1 King Bed, Non Smoking, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(30 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe King Room, Non Smoking, Bathtub

9.0 out of 10
Wonderful
(8 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe King Room with Marina View

8.2 out of 10
Very good
(13 reviews)
  • 42 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View | Bathroom | Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Junior King Suite Balcony, Pool View

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View | Terrace/patio

Deluxe Room with Balcony, 1 King Bed, Courtyard View

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 King Bed, Partial Ocean View, Tower

Deluxe Studio Suite, 1 King Bed, Partial Ocean View, Tower | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Studio Suite, 1 King Bed, Partial Ocean View, Tower

  • 58 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Marsden Viaduct Hotel

Bayside hotel with fitness centre and sauna
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a sauna and a coffee shop/cafe are on-site.
Marsden Viaduct Hotel offers 80 accommodations with DVD players and a safe. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix and smart speakers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 21 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
Marsden Viaduct Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Victoria Park. Features include free WiFi in public areas and a free manager's reception, plus an indoor pool.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy local and international cuisine at LA' Maree- on site, a fine-dining restaurant with ocean views
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body wraps, deep-tissue massages or facials at Sofitel Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Sky Tower and Auckland Ferry Terminal
  • Airport, railway station and local-area shuttle service available for a fee
As a guest of Marsden Viaduct Hotel, you'll find an indoor pool, Access to hot tub, a sauna, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, a vending machine, and multilingual staff are also featured at the luxury Marsden Viaduct Hotel. You'll have access to the indoor pool and health club at a partner property. An area shuttle within 500 metres and an airport shuttle (available 24 hours) are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Marsden Viaduct Hotel was completed in September 2023.

This 4.5-star Auckland hotel is smoke free.

The hotel hosts a free manager's reception daily.
LA' Maree- on site – This poolside fine-dining restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
French Press Cafe- Onsite – This café overlooks the ocean. Reservations are required. Open daily.
Grape and Olive- Onsite – This bar overlooks the ocean and specialises in Mediterranean cuisine. Open daily.
Box Breakfast $19 pp – On-site café. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 metres
  • Train station pick-up shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 45 per night)
  • Limited on-site parking (max 10 spaces per unit)
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: NZD 19 to 52 for adults and NZD 19 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Box Breakfast $19 pp
  • French Press Cafe- Onsite
  • Grape and Olive- Onsite
  • LA' Maree- on site

Things to do

  • Bicycle storage
  • Books
  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Cot (surcharge)
  • DVD player
  • Fenced pool
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Front entrance ramp
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • No lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - September 2023
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 per cent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 0.00 at checkout

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 100.0 per day.
  • Cots (infant beds) are available for NZD 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 19 to 52 for adults and NZD 19 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self-parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.0 per day
  • Rollaway bed fee: NZD 100.0 per day
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Credit card charges are subject to a surcharge of 3.10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Marsden Viaduct Hotel offers transfers from the ferry terminal, airport, train station and bus station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. The check-in location differs from the property location. To check in, guests will need to go to 21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 0.00 at checkout.
Property Registration Number 9429049065527
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Marsden Viaduct Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 206 out of 419 reviews
Rating 8 - Good. 103 out of 419 reviews
Rating 6 - Okay. 54 out of 419 reviews
Rating 4 - Poor. 30 out of 419 reviews
Rating 2 - Terrible. 26 out of 419 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Emma

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It's a very peculiar arrangement Looks like the Marsden Hotel is several floors leased from the much pricier Sofitel with some reprogramming of the elevators to create exclusion from each hotel The reception is a temporary use of a guest room on the 3rd floor with no free access . You need to phone from the Sofitel for someone to come down and get you - Odd. Access to, exit from and entry into the Parking area is only possible with a staff member - Inconvenient. Room was new, clean and generous. Location is great. Staff are thin on the ground, but earnestly trying their best. Some odd arrangements.
Stayed 1 night in Jun 2025

6/10 Okay

J

Liked: Cleanliness, property conditions & facilities
Had to wait 10 minutes to be collected to go to reception for check in. Found out later the advertised pool was under maintenance and could pay $25 per person for day for use of another pool
Stayed 2 nights in May 2025

2/10 Terrible

eliot

Liked: Cleanliness, property conditions & facilities, room comfort
check-in had me waiting 20mins. for someone to come from Level 3 to Level 2 to greet me and check me in. she then was going to refuse me because i had a Gui
Stayed 1 night in May 2025

10/10 Excellent

Joeven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, clean, value for money, accessible Would have been nice if there are disposable jandals or at least mention that there are no jandals provided
Stayed 2 nights in May 2025

10/10 Excellent

Bevan, Rotorua

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Caroline

Liked: Cleanliness, property conditions & facilities
Excellent location and beautiful, spacious rooms.
Stayed 1 night in May 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice hotel room. Helpful staff.
Stayed 1 night in May 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value and great service from the staff. Very good room. Pool is really good just a short walk down the street. The hotel within another hotel thing is a bit odd but wasn't an issue at all.
Stayed 2 nights in May 2025

8/10 Good

sofrana

Liked: Cleanliness
Reception os not easy to access. Checking in is impossible
Stayed 1 night in May 2025

6/10 Okay

Pania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and tidy, basic. No room service, pool indoor was extra cost.
Stayed 1 night in May 2025

10/10 Excellent

Matt

Stayed 1 night in May 2025

10/10 Excellent

Marko

Liked: Room comfort
Stayed 2 nights in May 2025

8/10 Good

mark

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort

business trip

Hi this was a one night business trip say, the hotel is plesent and in a great location.
Stayed 1 night in May 2025

6/10 Okay

Deborah

Business traveller
Liked: Staff & service
The location was great. The room was big and comfortable however the air conditioning was not working but there was an upright fan in the room which sort of did the job. Maintenance required on the broken window blind, sink tap mixer and light bulbs that didn't work. It was a business trip for me so only spent the evenings in the room.
Stayed 2 nights in May 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
No Aircon due to an ongoing fault. Maintenance patchy at best. Not enough towels.
Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central and convenient

A nice find on the waterfront in Auckland. Great bed and sheets. A couple of downers - the hotel aircon system is broken, but being fixed and the Nespresso machine in the room was broken - but overall a great choice of place to stay.
Stayed 1 night in May 2025

10/10 Excellent

Teunisje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sushmita checked us in and helped us with everything we needed during our stay. She was top notch and went above and beyond in customer care: friendly, pleasant, accommodating, and helpful. Amrit also helped us right away to make our stay pleasant.
Stayed 3 nights in May 2025

10/10 Excellent

Hiria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would 100% reccomend to stay here
Stayed 1 night in Apr 2025

2/10 Terrible

Sam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Do not recommend stay here. Air conditioning did not work in all rooms, and check-in horrible as itit is not accessible due to the strange nature of the room of Marsden being in the Sofitel Hotel but cannot access the reception and must call and wait 30 minutes for someone to receive and greet you with your luggage.
Stayed 3 nights in Feb 2025

8/10 Good

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accomodating. Great location with shops and dining close by along the marina.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tom

Stayed 1 night in May 2025

4/10 Poor

Rosanna

Travelled with partner
Disliked: Staff & service
No one at reception. Had to wait 25 mins to check in. At check out the reception was also unmanned.
Stayed 1 night in May 2025

8/10 Good

Reece

Stayed 1 night in Apr 2025

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Air-conditioning was not working. Rooms felt stuffy.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible to Viaduct
Stayed 1 night in Apr 2025