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Waitakere Resort & Spa

4.0 star property
VIP Access

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Photo gallery for Waitakere Resort & Spa

Breakfast, lunch and dinner served
Lobby
Lounge
Luxury Villa, City View | 2 bedrooms, premium bedding, in-room safe, desk
Luxury Villa, City View | Living area | Flat-screen TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Gym

Explore the area

Map
573 Scenic Drive, Auckland, 0612
  • Waitakere Ranges
    ‪10 min drive‬
  • Piha Beach
    ‪17 min drive‬
  • Auckland Zoo
    ‪23 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Garden Spa Apartment

Garden Spa Apartment | 2 bedrooms, premium bedding, in-room safe, desk

Garden Spa Apartment

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 4 Single Beds

View all photos for Deluxe Room

Deluxe Room | 2 bedrooms, premium bedding, in-room safe, desk

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Garden Spa View Apartment

Garden Spa View Apartment | 2 bedrooms, premium bedding, in-room safe, desk

Garden Spa View Apartment

8.0 out of 10
Very good
(2 reviews)
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Premier Room, City View

2 bedrooms, premium bedding, in-room safe, desk

Premier Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Luxury Villa, City View

Luxury Villa, City View | Living area | Flat-screen TV

Luxury Villa, City View

  • 95 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Single Beds

View all photos for Loft Room

Loft Room | 2 bedrooms, premium bedding, in-room safe, desk

Loft Room

9.4 out of 10
Exceptional
(6 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, City View

Apartment, City View | 2 bedrooms, premium bedding, in-room safe, desk

Apartment, City View

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Single Beds

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Premier Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Loft

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Garden SPA View Apartment

2 bedrooms, premium bedding, in-room safe, desk

Garden SPA View Apartment

  • Sleeps 3
  • 1 King Bed

Two-Bedroom Apartment With City View

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Garden SPA Apartment

  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Luxury Gate Villa

2 bedrooms, premium bedding, in-room safe, desk

Luxury Gate Villa

  • Sleeps 4
  • 1 King Bed

The Gate Villa

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

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About this property

Waitakere Resort & Spa

Hotel with free parking, in the vicinity of Waitakere Ranges
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site.
Waitakere Resort & Spa offers 26 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Waitakere Resort & Spa. During your stay, you'll be close to Waitakere Ranges. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a sauna and helicopter/aeroplane tours
  • 6.2 mi (10 km) from Waitakere Ranges and 9.6 mi (15.4 km) from Karekare Beach
Waitakere Resort & Spa offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at the business-friendly Waitakere Resort & Spa. Self parking is free.

This 4-star Auckland hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 10:00 AM.
Waitakere Resort & Spa – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: NZD 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Waitakere Resort & Spa

Things to do

  • Gym
  • Helicopter/aeroplane tours
  • Library
  • Outdoor pool
  • Sauna
  • TV in common areas

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In a regional park
  • In the mountains
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children 5 and younger are not allowed at this property from January to December. The rest of the year they are welcome.
  • Rollaway/extra beds are available for NZD 35.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately NZD 30.00 per person
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 5 years old and younger aren't allowed from January to December.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Auckland's Waitakere Estate Heritage Collection Hotel Waiatarua
Auckland's Waitakere Estate Hotel
Auckland's Waitakere Estate Hotel Waiatarua
Auckland's Waitakere Estate Waiatarua
Waitakere Estate
Auckland`s Waitakere Estate Hotel Waiatarua
Auckland's Waitakere Estate Heritage Boutique Collection Hotel
Auckland's Waitakere Estate Heritage Collection Hotel
Auckland's Waitakere Estate Heritage Collection Waiatarua
Waitakere Resort Spa
Waitakere Resort & Spa Hotel
Waitakere Resort & Spa Auckland
Heritage Collection Waitakere Estate
Waitakere Resort & Spa Hotel Auckland

Waitakere Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 239 out of 460 reviews
Rating 8 - Good. 151 out of 460 reviews
Rating 6 - Okay. 36 out of 460 reviews
Rating 4 - Poor. 19 out of 460 reviews
Rating 2 - Terrible. 15 out of 460 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Warren

Liked: Cleanliness, staff & service
The view is amazing and the amenities on site meant that you could relax.
Stayed 2 nights in Mar 2025

8/10 Good

Keryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and peaceful, really comfortable beds
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Patio and outdated hotel
Stayed 2 nights in Mar 2025

8/10 Good

gus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off beaten path
Stayed 2 nights in Mar 2025

10/10 Excellent

Belinda

Stayed 1 night in Feb 2025

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Can recommend
Stayed 2 nights in Feb 2025

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. Views outstanding, pool & sauna on site. Restaurant good. Can recommend
Stayed 1 night in Feb 2025

4/10 Poor

Brianna

Disliked: Amenities
The rooms and property are run down. Room had torn curtains, holes in the ceiling, and stained bath towels. My room was above the restaurant and could hear constant loud noise of them cleaning the kitchen until almost 2am. Staff was excellent however
Stayed 2 nights in Feb 2025

10/10 Excellent

Mark, Hedge End

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel that's absolutely full of character and should be enjoyed for what it is. We totally loved our stay there and will definitely be back. It's in a stunning location, the staff are all super friendly, it has a great restaurant overlooking Auckland, and the rooms are comfortable. It's not perfect and that's part of its charm, but it is unique and fun.
Stayed 1 night in Feb 2025

6/10 Okay

Franck

Liked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Gary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fantastic situation in the rain forest. Great walks on the doorstep. Pool, sauna & gym Good. Highly recommended.
Stayed 3 nights in Jan 2025

10/10 Excellent

Marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had the villa for one night and wish to stay there much longer. The location is very quiet, nice view towards Auckland. We can definitely recommend the accommodation.
Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic ridge top location,great views of Auckland. Dining room had amazing breakfasts and excellent dinners. Wine selection wasok, but could use more NZ wines on the list. Our room-with-a-view was excellent. Would stay here again without hesitation.
Stayed 3 nights in Dec 2024

10/10 Excellent

Inna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gate villa is perfect for two couples. We are really enjoyed our stay!
Stayed 1 night in Dec 2024

8/10 Good

Kathy

Business traveller
Stayed 1 night in Dec 2024

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing to look owt the window an see bush, realy peacefull will definatly go again
Stayed 1 night in Dec 2024

6/10 Okay

Roger

Liked: Cleanliness, staff & service
The Lamb Kebabs were tough and unappetizing. More like small Hamburger fillers.
Stayed 1 night in Dec 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Kathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous bush setting with amazing views of Auckland City
Stayed 1 night in Nov 2024

4/10 Poor

Danielle

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I never leave a bad review on anything and I travel fairly often so it has to be quite bad for me to say anything. There was hair EVERYWHERE (no exaggeration, there were probably 30 or more in there and I don't know that it had ever been cleaned) in the drawer under the sink and someone's used toothpaste container. There was a layer of dust on the hair dryer holder that was so thick it can't have been cleaned in years. The hair dryer had no cover anymore so you could just touch the metal and burn yourself. The drive was incredibly unsafe and there wasn't enough room for two cars so you had to keep the windows down to listen for traffic. They would run out of parking at dinner time so people staying couldn't park close to their rooms. It's also far from everything so it's very inconvenient. It won't let me include photos of how disgusting it was but I have them...
Stayed 3 nights in Nov 2024

8/10 Good

rowena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 days very beautiful place to stay, fresh air and friendly staff. Fresh towels everyday. Gym room was good. Pool was nice too. Only gave 4 stars due to noise from other tourists in the hotel, too noisy late at night, when trying to rest. I would stay here again, thankyou.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great couple of nights

Lovely resort, nice gardens and rainforest, service with a smile, comfy room and beds with girgeous views to the city, wonderful meal at restaurant and good breakfast - old world charm could not fault stay! Thank you.
Stayed 2 nights in Oct 2024

8/10 Good

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful location
Stayed 1 night in Oct 2024

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing, dinner and breakfast awesome, view from the room is beautiful, a nice quiet place. Perfect to refresh the mind and body.
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As it was raining, you could access everything under cover, restaurant , gym & our room
Stayed 1 night in Aug 2024