I had a very disappointing experience at Echo Suites Extended Stay by Wyndham in Austin/Round Rock.
I booked this hotel because the website clearly advertises it as pet-friendly with suite-style accommodations. However, upon check-in, I was asked to provide credentials for my service dog. This request goes against ADA guidelines, as hotels are not permitted to require documentation for service animals. Since I don’t typically carry paperwork for this reason, I ended up paying a $50 deposit plus an additional pet fee just to avoid further issues.
When I entered the room, it initially looked fine—freshly painted with a clean, well-kept bathroom. But that impression didn’t last long. I opened the drawers expecting basic kitchen items and found them completely empty—no utensils, no glasses, nothing. For a “suite-style” extended stay hotel, this was surprising.
The bathroom had enough towels, but only one bar of soap and a tiny bottle of shampoo were provided. The television didn’t work, the room phone wasn’t even plugged in, and the alarm clock was also disconnected.
When I went back to the front desk to ask about these issues, I was told that utensils are available for rent. I was also informed that, because the hotel is “eco-friendly,” they do not provide cups—but guests can purchase bottled water from a vending machine. That explanation felt contradictory and frustrating.
To make matters worse, while the front entrance required a key card for access, the back door was bro