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Casa la Joya de Bacalar Lake Front

2.0 star property

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Photo gallery for Casa la Joya de Bacalar Lake Front

Exterior
Kayaking
Deluxe Double Room, Lagoon View | Hypo-allergenic bedding, down duvets, pillow-top beds, free minibar
Exterior
Deluxe Double Room, Lagoon View | Hypo-allergenic bedding, down duvets, pillow-top beds, free minibar

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk

Explore the area

View in a map
Costera, Bacalar, QROO, 77933
  • Place, Lake Bacalar
    ‪6 min walk‬
  • Place, Polytechnic University of Bacalar
    ‪3 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪4 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪36 min drive‬

Room options

View all photos for Deluxe Double Room, Lagoon View

Deluxe Double Room, Lagoon View | Hypo-allergenic bedding, down duvets, pillow-top beds, free minibar

Deluxe Double Room, Lagoon View

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Lagoon View

Deluxe Quadruple Room, Lagoon View | Exterior

Deluxe Quadruple Room, Lagoon View

  • Lagoon view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Basic Room

Basic Room | Hypo-allergenic bedding, down duvets, pillow-top beds, free minibar

Basic Room

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Casa la Joya de Bacalar Lake Front

Spa services, concierge services and a 24-hour front desk are available at this smoke-free capsule hotel. Free full breakfast and free WiFi in public areas are also provided. Other amenities include tour/ticket assistance and a garden.
Casa la Joya de Bacalar Lake Front offers 4 air-conditioned accommodations with free minibar items and espresso makers. This accommodation is furnished with king sofa beds. Pillowtop beds feature down duvets. 55-inch Smart televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include complimentary bottles of water and free toiletries. Hypo-allergenic bedding and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Casa la Joya de Bacalar Lake Front, you're just a quick walk from Lake Bacalar. Features include free breakfast and free WiFi in public areas, plus concierge services.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Services include a concierge and tour or ticket assistance
  • 6 minutes by foot from Lake Bacalar and a 3-minute drive from Laguna Bacalar Ecological Park
Free breakfast is available daily. Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at Casa la Joya de Bacalar Lake Front.
Guests are served a free full breakfast daily from 8:00 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Wheelchair-accessible van parking available

Food and drink

  • Free full breakfast available daily 8:00 AM to 11:30 AM

Family friendly

  • In-room sofa bed
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Dock
  • Garden
  • On a lake
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No lift
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding
  • King sofa bed
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Cleaning supplies
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Griddle
  • Meal delivery service

More

  • Air conditioning
  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa la Joya de Bacalar Lake Front

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 500 per night.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Casa la Joya de Bacalar Lake Front Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 30 reviews
Rating 8 - Good. 7 out of 30 reviews
Rating 6 - Okay. 5 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 3 out of 30 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

fabian

Stayed 2 nights in Oct 2025

8/10 Good

Andres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for luxury, you won't find it here. The hotel has many positives, though: our room and the bathroom were both quite spacious. The large balcony, with its view of the lake, was great. That said, if you have knee issues or are very overweight, the room we had won't work. The steps to get to it are steep. Not an issue, unless it is for you personally. In addition, the hotel has its own access (not a beach) to the lake, with complimentary kayaks and paddleboards. Its proximity to the town (5 min by car) makes it very convenient. The one negative I'd highlight is Wi-Fi. It was never fast enough, and sometimes it barely worked.
Stayed 2 nights in Oct 2025

6/10 Okay

Chad

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was definitely not what I expected, Location was nice and it was right on the water, but there is absolutely no view one tiny window. There were holes in the doors only one pillow. Even though it was on the water, the decking, etc., was not in good condition. It was hard to find there’s no name on the door out front.
One pillow
Needs painting
In between pieces of wood you can see light
Hairs in my coffee cup
Stayed 1 night in Jul 2025

8/10 Good

Jose Abel

Travelled with partner, Travelled with group
Liked: Cleanliness
Buena ubicación, personal muy amable, super agradable áreas sociales, habitaciones premium buenas , pero habitaciones básicas muy regulares. El piso muy resbaladizo y peligroso en la ducha y al salir. No hay closed, ni tocador con espejo. Chapas con cerraduras viejas y con maña. Y falta un plástico de piso en la puerta principal para evitar entrada de insectos. Vale la pena el lugar si no sales a Tours temprano, ya que incluyen desayuno bueno después de las 10:00 am, y además el área social es buena. Pero si saldrás temprano todos los días y tu opinión es dormir bien , renta una buena habitación con más servicios en un hotel y hasta más barato.
Stayed 3 nights in Jan 2026

10/10 Excellent

Obed

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente opción para disfrutar la hermosa laguna de Bacalar! Muy amable todo el personal y el muelle está increíble, nosotros disfrutamos el amanecer y las tardes en las hamacas y los kayaks y paddleboards incluidos en la reservación. El dueño nos dio excelentes recomendaciones de lugares para comer y visitar en Bacalar, y nos ayudó a reservar un tour en pontón que pasó directo al muelle por nosotros entonces no tuvimos ni que salir del hotel para ese tour por toda la laguna. La habitación era sencilla pero tenía todo lo que necesitamos: una cama y sábanas cómodas, aire acondicionado, frigobar, agua caliente, etc. La reservación incluía desayuno básico de opciones como huevos al gusto, crepas o hot cakes. El lugar es pequeño por lo que puedes tener privacidad en el muelle si no hay mucha gente hospedada.
Stayed 3 nights in Jan 2026

10/10 Excellent

MARIELY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia fue increible, el hotel esta a orilla de la laguna cosa que te permite ver los amaneceres majestuosos que ofrece Bacalar, tiene kayaks gratuitos y amacas. La habitacion es cómoda, estaba limpia y tiene aire, tv y un mini frigobar. Incluye desayunos en el resta de al lado, y la distancia al pueblo era corta y segura. El personal son muy atentos y tuvimos oportunidad de conocer al dueño y se portó increible, estamos muy agradecidos y contentos con la experiencia de habernos hospedado en la Joya. Gracias!!! Definitivamente lo recomendamos
Stayed 3 nights in Dec 2025

6/10 Okay

olga

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El desayuno que nos ofreció el dueño pésimo. Aparte, de que atienden hasta las 10 esta muy lejos de la plaza por si no llegas en coche tendrás que pagar para ir a comer y cenar.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y atención, regalo de bienvenida Excelente y la habitación muy bonita y la vista espectacular, ampliamente recomendable.
Stayed 2 nights in Dec 2025

4/10 Poor

ENRIQUE

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Hubo mucho ruido, tanto de los otros huespedes, como de las escaleras. No habia Shampoo en la regadera, los desayunos dejan mucho que desear, y es un problema para que te hagan llegar la factura de tu pago. Ademas contratamos un Tour que iniciaria a la 11:30 am e inicio a la 1:30 pm. La tarifa no corresponde a los servicios recibidos.
Stayed 4 nights in Nov 2025

2/10 Terrible

Stefan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Jaime P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Sep 2025

10/10 Excellent

Ileana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estando ahi nos ofrecieron la suite con vista a la laguna y fue una excelente decision el amanecer fue justo en el balcon de la habitacion. gran experiencia
Stayed 1 night in Sep 2025

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi esposa y yo decidimos quedarnos mas dias, ya que la expericencia fue bastante agradable. Lo recomiendo
Stayed 1 night in Sep 2025

10/10 Excellent

ROBERTO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EL TRATO FUE SUPER AMABLE. MI ESTANCIA FUE CORTA PERO MUY ACOGEDORA. MUY RECOMENDABLE
Stayed 1 night in Sep 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tiene mucho potencial.

Lo bueno: La habitación es muy bonita. El propietario se portó muy amable en todo momento, y siempre dispuesto a ayudar con cualquier situación. La vista es hermosa. Y es un lugar bastante tranquilo. Cuenta con frigobar y cafetera. Además de estar climatizado. Tienen salvavidas y kayak para usar sin costo extra. Lo "malo": Está algo retirado de la zona centro (recomendado ir en auto). Por la mañana no había agua caliente. La televisión no tiene preinstaladas aplicaciones de streaming pero ninguna tiene una cuenta del hotel para ver alguna película o serie. Las hamacas están algo viejas y rotas. Área se oportunidad: Considero que contar con bicicletas como en otros alojamientoa ayudarían a elevar la experiencia para poder ir y venir al centro. En general tuve una muy buena experiencia en este hotel.
Stayed 2 nights in Sep 2025

4/10 Poor

America

Liked: Staff & service
Disliked: Property conditions & facilities
La habitación no coincide con las imágenes de la publicación
Stayed 3 nights in Sep 2025

2/10 Terrible

JUAN CARLOS

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Simplemente busca otra Opcion

Las habitaciones individueles pesimas, cuando reclame nos pasaron a otras mucho mejores pero tenia mal olor, el drenaje estaba malo, la primera noche no hubo agua potable, llegue a las17:00 y las habiataciones estaban en reparacion, el camino estaba en reparacion, el personal muy amable pero las instalaciones estaban para llorar,
paredes en mal estado y con mucha humedad
puertas totalmente expuestas al exterior
no habia visto un baño tan pequeño, literal no podias lavarte la cara
Stayed 3 nights in Aug 2025

8/10 Good

Victor Manuel

Travelled with partner
Liked: Cleanliness
Descuidada
Stayed 3 nights in Jul 2025

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Sergio

Stayed 1 night in Jul 2025

10/10 Excellent

Gerardo Emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y vista a la laguna. Hu o bebidas de cortesía y kayaks disponibles para los huéspedes. 👍😃
Stayed 2 nights in Jul 2025

10/10 Excellent

Alejandra Sarai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Personal muy amable y muy servicial, tienen actividades de kayac que ya viene incluído en la reserva lo cual es increíble, tiene frigobar, tv todo está increíble es una experiencia muy bonita
Stayed 2 nights in Jun 2025