2/10 Terrible
Neha
Travelled with family
25 Apr 2025
Worst experience ever in Banff .. I have stayed in many hotels in downtown Banff and they are much better with more facilities in the room. This hotel is outdated except for their front desk and restaurant. Specially there restaurant manager that guy who takes your booking and sits you is arrogant and I am sure he is not from hospitality background as there is no sense of hospitality in him. I am sure many other people will agree who have stayed there as I spoke to another guest and they said the same thing. Rooms are outdated like from 90s with no fridge and microwave and bathtub has mold specially room number 702 .. if you are travelling with kids this can be a nightmare … we reached hotel at 2 pm and requested a early check in and was told that it will be ready in an hour and we will call which never came and we came back at 6pm. There was no follow up at all. Rooms were smelly with way old furniture and not in good condition. Flush do not work properly and tap flow is very low/slow::: I will make sure any of my known do not visit this hotel at all. And once again the restaurant manager is rude with no sense of hospitality. Please avoid there restaurant. Waste of money … you can find a better hotel in Banff downtown at a lower price but much better facilities and a nice respectful staff ..
Neha
Stayed 1 night in Apr 2025