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Otter Hotel

4.0 star property
VIP Access

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Photo gallery for Otter Hotel

Rooftop pool
Lobby sitting area
Rooftop pool
Breakfast and dinner served
Mountain View King Suite | In-room safe, free WiFi, bed sheets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪18 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds | In-room safe, free WiFi, bed sheets

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(36 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(28 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite | In-room safe, free WiFi, bed sheets

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite | In-room safe, free WiFi, bed sheets

Mountain View King Suite

9.0 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, Mobility Accessible

Superior Room, Mobility Accessible | In-room safe, free WiFi, bed sheets

Superior Room, Mobility Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Otter Hotel

Along with a restaurant, this smoke-free hotel has a fitness centre and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a fireplace at reception and multilingual staff assistance.
Otter Hotel offers 174 accommodations with a safe and a hairdryer. Cable televisions are provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Housekeeping is provided on a daily basis.
2 hot tubs are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Otter Hotel, you're just a quick walk from Victoria Glacier. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Amenities include a car charging station, multilingual staff and a lift
  • On-site recreation includes a gym and 2 hot tubs -
  • Just a 3-minute drive from Banff National Park Information Centre and a few minutes from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

Good Folk – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1224 out of 1539 reviews
Rating 8 - Good. 204 out of 1539 reviews
Rating 6 - Okay. 77 out of 1539 reviews
Rating 4 - Poor. 17 out of 1539 reviews
Rating 2 - Terrible. 17 out of 1539 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Amanda

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Such a gorgeous and clean hotel with an amazing rooftop hot tub/fire pit sitting area. Loved the pour over coffee and tea provided each day - made the mornings feel special! The restaurant onsite was also fabulous and the parking was so easy, well-lit and clean. Would 100% stay here again. We visited during shoulder season as a couple (left the kids at home) with a few other couples in a group for a mini getaway and really enjoyed it. It’s a bit of a walk from the town centre but we all felt the 20 min walk was needed after all the awesome food and drinks we had in town. Our last day there, we woke up early, had our pour over coffee, and then walked over to the rooftop pools in our robes for a warm soak in the cold November air - it was a highlight of our trip. Just one small thing… we wished there was better light blocking around the hotel room door. The hallway lights are on all the time and are very bright, and, at least for our room and all those in our group, had the door entrance right next to the bed so if you sleep on your side, the bright light from the door is shining right at you. But it still wouldn’t stop us from staying again - that’s what sleep masks are for! These rooms also had the biggest bathroom I have ever seen for a standard hotel room, And it was gorgeous! Also love the Rocky Mountain soap company bath products provided!!! See you next time!
Stayed 2 nights in Nov 2025

6/10 Okay

kendell

Stayed 3 nights in Dec 2025

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mountain view was beautiful and room was cleaned everyday
Stayed 4 nights in Nov 2025

10/10 Excellent

Girard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hot Tub !
Stayed 2 nights in Dec 2025

10/10 Excellent

Gareth Ross

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cozy rooms with beautiful mountain views. Wonderful rooftop hot tub. Great friendly service
Stayed 7 nights in Nov 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time. Very clean room. Staff friendly. The best part is the hot pools and sauna.
View from our room
Stayed 1 night in Dec 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities
Super friendly staff as expected of the typically friendly Canadians. Large comfortable room that was spotless, fun restaurant and fireside bar, two huge open air hot tubs, walkable to downtown Banff shops. HIGHLY RECOMMEND.
Stayed 3 nights in Nov 2025

10/10 Excellent

Tyler

Stayed 4 nights in Nov 2025

10/10 Excellent

Savanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved our stay!
Stayed 5 nights in Nov 2025

10/10 Excellent

Therese

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. The Hot Pool is definitely the best part!
Stayed 1 night in Dec 2025

10/10 Excellent

Hughsten

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, easy check-in and really nice hot tub area.
Stayed 1 night in Nov 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
We had an amazing stay at the Otter Hotel. The property was beautiful, the room was clean, the onsite dinning was delicious, and the staff went above and beyond to make our stay during our anniversary a special one. Thank you again!
Stayed 3 nights in Nov 2025

10/10 Excellent

Paige

Stayed 2 nights in Nov 2025

10/10 Excellent

Farima

Stayed 2 nights in Nov 2025

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities
beautifully styled property. love the in room coffee service/ offerings.
Stayed 8 nights in Nov 2025

10/10 Excellent

YUJIE

Stayed 1 night in Nov 2025

10/10 Excellent

Veronique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Floyd

Stayed 2 nights in Nov 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with great staff. Food was excellent and the rooftop hot tub is amazing. We ate at Sudden Sally three times - unreal.
Stayed 2 nights in Nov 2025

10/10 Excellent

Rosa M

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was an amazing experience from when I checked in to check out. Definitely would book again
Stayed 2 nights in Nov 2025

6/10 Okay

Kara

Stayed 2 nights in Nov 2025

10/10 Excellent

Jessie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful clean room, gorgeous hottub and views. Staff are amazing.
Stayed 1 night in Nov 2025

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is awesome, I have no complaints at all with any of it.
Stayed 1 night in Nov 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, amazing staff, great hot tubs,clean and cozy. Good folks was AMAZING.
Stayed 4 nights in Oct 2025

10/10 Excellent

wonhee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025