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Aparthotel

Residence - Palais Hörtenberg

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Sauna, hot tub, steam room
Premium bedding, down duvets, pillow-top beds, in-room safe
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Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Spa
  • Parking available

Explore the area

View in a map
Via Museo, Bolzano, BZ, 39100
  • Place, Museo Archeologico dell'Alto Adige
    ‪2 min walk‬
  • Place, Piazza Walther
    ‪6 min walk‬
  • Place, Bolzano Christmas Market
    ‪6 min walk‬
  • Airport, Bolzano (BZO)
    ‪15 min drive‬

Room options

View all photos for Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

Premium bedding, down duvets, pillow-top beds, in-room safe

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for City Studio

City Studio | Premium bedding, down duvets, pillow-top beds, in-room safe

City Studio

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Studio

Superior Studio | Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Studio

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Studio Suite

Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Studio Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Condo

Deluxe Condo | View from room

Deluxe Condo

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Premium Apartment

Premium Apartment | Premium bedding, down duvets, pillow-top beds, in-room safe

Premium Apartment

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Exclusive Apartment

Exclusive Apartment | Premium bedding, down duvets, pillow-top beds, in-room safe

Exclusive Apartment

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Elite Apartment

Premium bedding, down duvets, pillow-top beds, in-room safe

Elite Apartment

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Elite Loft

Elite Loft | Premium bedding, down duvets, pillow-top beds, in-room safe

Elite Loft

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Condo

Premium bedding, down duvets, pillow-top beds, in-room safe

Family Condo

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Residence - Palais Hörtenberg

Along with a full-service spa, this aparthotel has self parking and spa services. WiFi in public areas is free. Additionally, laundry facilities, a TV in a common area and a vending machine are on-site. Each apartment offers comforts like a pillowtop bed and premium bedding, plus free WiFi and a plasma TV with cable channels. Guests can appreciate conveniences, such as a fridge and a microwave, and other amenities include a rainfall shower and an espresso maker. Housekeeping is available on request.
Residence - Palais Hörtenberg offers 34 air-conditioned accommodations with espresso makers and a safe. Pillowtop beds feature down duvets and premium bedding. Guests can make use of the in-room full-sized fridge/freezers and microwaves. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Bolzano aparthotel provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Residence - Palais Hörtenberg's great location gets high marks from our customers. During your stay, you're just a quick walk from Museo Archeologico dell'Alto Adige. Enjoy features like free WiFi in public areas, plus a full-service spa and laundry facilities. This luxury aparthotel has 34 apartments. This property offers pet-friendly amenities, such as food and water bowls. Free WiFi and a pillowtop bed are available in each apartment.
  • Each apartment offers a pillowtop bed, a plasma TV and a full-sized fridge
  • Free WiFi
  • Self-parking available for a fee
  • Indulge in a treatment at the full-service spa
  • Amenities include laundry facilities, a lift and a vending machine
  • Guests have great things to say about the location and the helpful staff
  • Steps from Museo Archeologico dell'Alto Adige and 6 minutes on foot from Bolzano Christmas Market
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Residence - Palais Hörtenberg offers its guests a full-service spa. WiFi is free in public spaces. Spa services, a vending machine, and laundry facilities are also featured at the luxury Residence - Palais Hörtenberg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Bolzano aparthotel.

Property amenities

Pool/Spa

  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (EUR 25 per day; includes in/out privileges)
  • Limited number of on-site self parking spaces per unit
  • Onsite parking options include a carport

Food and drink

  • Cleaning supplies
  • Coffee grinder
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • Dining table

Bedrooms

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed: EUR 60 per day

Bathroom

  • 1 bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Living spaces

  • Dining table

Entertainment

  • 55-inch plasma TV with cable channels
  • TV in common areas

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: EUR 24 per pet per day
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar in shower (55 centimetre high)
  • Grab bar near toilet (60 centimetre high)
  • Handrails in stairways
  • Lift
  • Portable shower seat
  • Roll-in shower (100 centimetre wide)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (70 centimetre high)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Housekeeping (on request) (for a fee)
  • Limited-hour front desk
  • Mobile key entry
  • Safe
  • Vending machine

Location highlights

  • In a historical district
  • In the city centre

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 34 units
  • Connecting units available
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Hotel Stadt Città Piazza Walther 21 - 39100 Bolzano]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of EUR 25 (exact amount varies) at checkout
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 24 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per day.
  • Cots (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.40 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: EUR 25 per day
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 60.0 per day
  • Spa fee: EUR 55
  • Towels fee: EUR 6 per person, per night (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
Guests arriving after hours will need to go to the following location to check in: Hotel Stadt Città Piazza Walther 21 - 39100 Bolzano
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of EUR 25 (exact amount varies) at checkout.
Property Registration Number IT021008B44N7PCCP9
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hörtenberg Homes
Palais Hörtenberg
Palais Hortenberg Bolzano
Residence - Palais Hörtenberg Bolzano
Residence - Palais Hörtenberg Aparthotel
Residence - Palais Hörtenberg Aparthotel Bolzano

Residence - Palais Hörtenberg Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 200 out of 250 reviews
Rating 8 - Good. 37 out of 250 reviews
Rating 6 - Okay. 7 out of 250 reviews
Rating 4 - Poor. 3 out of 250 reviews
Rating 2 - Terrible. 3 out of 250 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Shonda

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location was fabulous, the staff was super friendly and the room was beautiful!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay, very nice modern rooms. Great location, nice staff.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Diego

Great location and super modern rooms
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, room comfort, communication
It was a very nice place with a beautiful view and great location.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Cam

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great rooms, friendly staff, awesome location
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Adrianne

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was comfortable, clean & close to the train station & Christmas Markets.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Igor

Liked: Cleanliness, room comfort
Central location.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Thamarasi Vithana

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and hassle free. Staff was kind. Could have been better with a few more amenities like a few sanitary pads and tooth paste. Overall great little spot. Best part was the view of the mountains.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Giuseppe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property with great views and located in historical area.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Marlene

Liked: Cleanliness, property conditions & facilities, communication
Irana at the front desk reception was very pleasant, professional, friendly and helpful. The room was modern, clean and the bed was big and comfortable.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
Accomodations were clean, modern,comfortable. Location was central with easy access to public transportation, shops and restaurants.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, room comfort, communication

Great for a family stopover.

Wonderful, spacious rooms right on a great walking shopping street across from the Ötzi Museum. The city area of Bolzano has extensive walking streets with lots of activity. Great views and seems to be a center for cycling. Would definitely visit again.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Stella

Liked: Cleanliness, amenities, property conditions & facilities, communication
Simple, friendly welcome. Helpful receptionist. Everything was as described: great.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Bret

Liked: Cleanliness, room comfort, communication
Perfect location in central area of Bolzano. Walkable location for sites, gondola, restaurants and shopping. Great staff. Laundry facilities a bonus! Get a parking spot if you have a car.
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Faisal

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect place to stay for holiday
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was very spacious. Had a refrigerator and a table so that we could buy a few groceries such as cold cuts, bread, wine and cheese to enjoy if we didn’t want to dine out. Plenty of great places to eat nearby. We would stay there again.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Monika

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location is very central, could walk everywhere. Good Restaurants nearby. My only complaint is that the sofa I slept on was a little hard.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, awesome rooms and close to everything you need!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very welcoming and comfortable hotel, right in the midst of old town and the pedestrian zone. We enjoyed eating breakfast on our private terrace and the spacious rooms. We stayed before and after a grueling trek in the Dolomites and the hotel was a comforting place to return to.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Francine

Liked: Cleanliness, amenities, property conditions & facilities, communication
I would definitely stay here again.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities, communication
Very clean and modern accommodation in Bolzano in a great location. Parking is definitely limited.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

layal

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and super comfy
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, girls at front desk attentive and apartment was beautiful. Sat outside one evening on the balcony with local wine and cheese/meats and it was lovely. Would recommend
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Veronica von

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice!!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Barbara

Liked: Cleanliness, room comfort, communication
Loved this place!
Stayed 1 night in Jul 2023