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Mama Shelter Bordeaux

3.0 star property

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Photo gallery for Mama Shelter Bordeaux

Terrace/patio
Restaurant
View from property
Restaurant
In-room safe, individually decorated, individually furnished, desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
19 Rue Poquelin Molière, Bordeaux, 33000
  • Place, Rue Sainte-Catherine
    ‪2 min walk‬
  • Place, Grand Theatre of Bordeaux
    ‪6 min walk‬
  • Place, Place de la Bourse
    ‪8 min walk‬
  • Airport, Bordeaux (BOD-Merignac)
    ‪15 min drive‬

Room options

View all photos for Room, 1 Queen Bed (Large Mama Double)

Room, 1 Queen Bed (Large Mama Double) | In-room safe, individually decorated, individually furnished, desk

Room, 1 Queen Bed (Large Mama Double)

9.6 out of 10
Exceptional
(4 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Medium Mama Double)

Room, 1 Queen Bed (Medium Mama Double) | In-room safe, individually decorated, individually furnished, desk

Room, 1 Queen Bed (Medium Mama Double)

8.0 out of 10
Very good
(6 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Small Mama Double)

Room, 1 Queen Bed (Small Mama Double) | In-room safe, individually decorated, individually furnished, desk

Room, 1 Queen Bed (Small Mama Double)

9.0 out of 10
Wonderful
(21 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed with Sofa bed (XL Mama Triple)

Room, 1 Double Bed with Sofa bed (XL Mama Triple) | In-room safe, individually decorated, individually furnished, desk

Room, 1 Double Bed with Sofa bed (XL Mama Triple)

8.6 out of 10
Excellent
(4 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Twin Room, 2 Single Beds (Medium Mama)

Twin Room, 2 Single Beds (Medium Mama) | In-room safe, individually decorated, individually furnished, desk

Twin Room, 2 Single Beds (Medium Mama)

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room, 1 Double Bed with Sofa bed (XL Mama)

Triple Room, 1 Double Bed with Sofa bed (XL Mama) | In-room safe, individually decorated, individually furnished, desk

Triple Room, 1 Double Bed with Sofa bed (XL Mama)

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Mama Shelter Bordeaux

Hotel with 2 restaurants, 6-minute walk to Grand Theatre of Bordeaux
This smoke-free hotel features 2 restaurants, a bar/lounge and a rooftop terrace. WiFi in public areas is free. Other amenities include self parking, a business centre and concierge services. Housekeeping is available on request.
Mama Shelter Bordeaux offers 97 accommodations with computers and a safe. Each accommodation is individually furnished and decorated. 27-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Bordeaux hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Mama Shelter Bordeaux. During your stay, you're just a quick walk from Bordeaux Cathedral. Free WiFi in public areas, 2 restaurants and a bar are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Within a 10-minute walk of Grand Theatre of Bordeaux and Musée des Beaux-Arts
  • Cats and dogs welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 3 meeting rooms.

WiFi is free in public spaces. A rooftop terrace, multilingual staff, and concierge services are also featured at Mama Shelter Bordeaux. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Bordeaux hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11 AM.
Mama Shelter Bordeaux has 2 restaurants on site.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 24 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: EUR 21 for adults and EUR 10 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • Shopping

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with premium cable channels
  • Computer
  • Pay films

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per night
  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 21 for adults and from EUR 10 for children
  • Covered self-parking fee: EUR 24 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This hotel caters to LGBTQ+ guests.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Bordeaux Mama Shelter
Mama Bordeaux
Mama Shelter Bordeaux
Mama Shelter Bordeaux Hotel
Mama Shelter Hotel Bordeaux

Mama Shelter Bordeaux Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 289 out of 519 reviews
Rating 8 - Good. 166 out of 519 reviews
Rating 6 - Okay. 42 out of 519 reviews
Rating 4 - Poor. 15 out of 519 reviews
Rating 2 - Terrible. 7 out of 519 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marie Andree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Patricia

Stayed 3 nights in Jun 2025

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our time at Mama Shelter - from the moment we walked in the staff were super friendly and helpful and the roof top bar was great. Rooms were bright and clean with plenty of space. Would recommend adding on breakfast downstairs as a highlight too.
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

JAYNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mama Shelter hotels are always funky and interesting. The Bordeaux one is in a quiet area but only a couple of minutes walk from the main shopping area. The staff were very friendly and helpful especially when we needed advice on how to get the to arena for a show. We ate in the hotel restaurant on the first night as we arrived late after a long day, but the service was non existent and the food average so I would avoid eating there as there are so many fabulous restaurants in the area. The room was quirky with the bed in the middle of the room. We had a really enjoyable 4 days in Bordeaux and would recommend it for a short break.
Stayed 4 nights in Apr 2025

10/10 Excellent

Marc-Elie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

jiri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

MR RICARDO

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky decoration throughout, confortable and clean. Staff were welcoming. Located in the city centre, so easy access by foot. There's no access by car due to barriers on the streets, so we had to use a local car park. At night, the area around the hotel didn't feel particularly welcoming due to homelessness, but this was a problem all around the city.
Stayed 2 nights in Jan 2025

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Good food if you decide to eat there as well! Helpful front desk.
Stayed 3 nights in Dec 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff and fun rooftop patio.
Stayed 1 night in Sep 2024

8/10 Good

Stein

Liked: Staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Dermot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, comfortable bed. Nice rooftop bar/restaurant with very friendly amd helpful people.
Stayed 2 nights in Sep 2024

10/10 Excellent

IARA, AUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Holly, Royal oak

Liked: Staff & service
Great location, small rooms but not bad
Stayed 1 night in Aug 2024

10/10 Excellent

Danielle

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Stayed 2 nights in Jul 2024

2/10 Terrible

corinne

Stayed 3 nights in Jul 2024

6/10 Okay

Veerle

Business traveller
Liked: Cleanliness, amenities
Air condition not working
Stayed 1 night in Jul 2024

8/10 Good

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bel hôtel j'ai hâte d'y retourner

Ma chambre était grande propre bien équipée. On m'a accueillie au beau milieu de la nuit suite au retard de mon train le personnel est vraiment gentil. Le resto au rooftop est très bien et la vue est magnifique. Cependant j'ai entendu des propos très désobligeants de la part du 'manager" du resto envers les employées fémines. Ça m'a beaucoup dérangée, je ne suis plus retournée au restaurant pour le reste de mon séjour.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jonathan

Stayed 1 night in Jun 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the style of the Mama shelter, great location, very good food and friendly staff in a fun decor that we already knew from our visits to Marseille and Paris: great concept!
Stayed 1 night in Jun 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of the four hotels we stayed during our holiday in France, this one was the absolute best! I highly recommend this LGBTQ friendly property. It is so much fun and the rooftop bar is a must! The rooms are super spacious (I know… this is a hotel in Bordeaux!) and the bed so comfortable. The mirrors and bed all light up to making it extra cool!
Stayed 2 nights in Jun 2024

10/10 Excellent

Sara

Liked: Staff & service
Cute hotel! Lovely bar and fun decor. Wouldn’t stay there again because the area it is in is a bit sketchy (the street specifically) and the only view options are 2 buildings straight across from you on both sides .
Stayed 1 night in May 2024