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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

Bar (on property)
View from property
Premium Room, 1 King Bed (View) | Premium bedding, pillow-top beds, in-room safe, desk
Lobby lounge
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Bar

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Berklee College of Music
    ‪3 min walk‬
  • Place, Fenway Park
    ‪10 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

9.8 out of 10
Exceptional
(11 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.8 out of 10
Excellent
(34 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (View)

9.6 out of 10
Exceptional
(10 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

citizenM Boston Back Bay

Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at citizenM Boston Back Bay, you're just a quick walk from Boston University. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine while dining at canteenM
  • Buffet breakfast served daily for a fee
  • Amenities include multilingual staff, a lift and a communal living room
  • On-site recreation includes a 24-hour gym
  • Steps from Newbury Street and Berklee College of Music
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (91 centimetre high)
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2102 out of 2722 reviews
Rating 8 - Good. 401 out of 2722 reviews
Rating 6 - Okay. 134 out of 2722 reviews
Rating 4 - Poor. 38 out of 2722 reviews
Rating 2 - Terrible. 47 out of 2722 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, definitely visiting again
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ifedayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. I will definitely be staying again
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location & clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities
Great staff and cleanliness throughout the property.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities
Amazing room and staff service!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities
clean room, nice staff, amazing bar food!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
A lovely hotel with a beautiful room, and very friendly staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nueva

Liked: Cleanliness, amenities, property conditions & facilities
Very cleaning and very nice hotel highly recommended
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, amenities
Spotless room, great location
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Morgan

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and helpful friendly staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kwok Chun John

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless, and the staff was super helpful. Great Location!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Anastasia

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, amazing view and kind greeting staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Marlisa

Liked: Cleanliness, staff & service, amenities
Great location and amenities.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Great breakfast buffet
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Welcoming staff, clean, comfortable
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Justin

Liked: Cleanliness, property conditions & facilities
Always enjoy staying there
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Dec 2025
Verified

8/10 Good

palmerin

Liked: Cleanliness, amenities, property conditions & facilities
Go to hotel whenever i come to Boston
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tamar

Liked: Cleanliness, amenities, property conditions & facilities
An amazing hotel, clean, nice staff, great service
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Terry

Liked: Cleanliness, amenities, property conditions & facilities
Staff extremely courteous. Great location
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
Comfy bed, great view, easy check-in and check-out!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Zunny

Liked: Cleanliness, staff & service, amenities
Clean rooms and staff was great
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities
Cute, clean, retro modern hotel. Room was great for short stay! Perfect location as well.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Gita

Liked: Cleanliness, staff & service, amenities
Clean room, love the location
Stayed 2 nights in Feb 2026