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Citybox Brussels

3.0 star property

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Photo gallery for Citybox Brussels

Reception
Reception
Exterior
Reception
In-room dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Free WiFi
  • Business services

Explore the area

View in a map
Rue Dejoncker 53, Brussels, Bruxelles, 1060
  • Place, Avenue Louise
    ‪1 min walk‬
  • Place, European Union Parliament Building
    ‪19 min walk‬
  • Place, La Grand Place
    ‪4 min drive‬
  • Airport, Brussels (BRU-Brussels - National)
    ‪17 min drive‬

Room options

View all photos for Double Room Small

Double Room Small | 1 bedroom, desk, laptop workspace, free WiFi

Double Room Small

8.4 out of 10
Very good
(36 reviews)
  • 11 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, desk, laptop workspace, free WiFi

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | 1 bedroom, desk, laptop workspace, free WiFi

Single Room

8.8 out of 10
Excellent
(23 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room

Family Room | 1 bedroom, desk, laptop workspace, free WiFi

Family Room

9.6 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed OR 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Double Room

Double Room | 1 bedroom, desk, laptop workspace, free WiFi

Double Room

8.6 out of 10
Excellent
(26 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | 1 bedroom, desk, laptop workspace, free WiFi

Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Citybox Brussels

Hotel with a 24-hour business centre, steps from Avenue Louise
Along with a 24-hour business centre, this hotel has a 24-hour front desk and express check-in. WiFi in public areas is free. Additionally, express check-out, a banquet hall and a vending machine are on-site. Weekly housekeeping is available.
Citybox Brussels offers 246 accommodations with a hairdryer. This Brussels hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include a shower with a rainfall showerhead. Housekeeping is provided on a weekly basis.
During your stay at Citybox Brussels, you're just a quick walk from Avenue Louise. You'll find features such as free WiFi in public areas and a 24-hour business centre.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Amenities include a 24-hour business centre, meeting rooms and a vending machine
  • Steps from Avenue Louise and 6 minutes by car from La Grand Place
  • Cats and dogs welcome for a fee (restrictions apply)
WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Citybox Brussels also features a vending machine, express check-in, and express check-out.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • No lift

More

  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

More

  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.24 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 15 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Citybox Brussels Hotel
Citybox Brussels Brussels
Citybox Brussels Hotel Brussels

Reviews

Citybox Brussels Reviews

8.8

Excellent

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 318 out of 567 reviews
Rating 8 - Good. 152 out of 567 reviews
Rating 6 - Okay. 62 out of 567 reviews
Rating 4 - Poor. 23 out of 567 reviews
Rating 2 - Terrible. 12 out of 567 reviews

Reviews

6/10 Okay

Felim

Business traveller
Self service check in experience is not straightforward. Easy to make mistake. GUI needs work Soap dispenser was empty in Bathroom. Was not sure tap water was potable/drinkable in Brussels. No water bottle machine in Hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Min Hui

Stayed 2 nights in Jun 2025

10/10 Excellent

Reniel, Highlands Ranch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, rooms were clean and modern.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sabali

Stayed 3 nights in Jun 2025

8/10 Good

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brussels Hotel for a non eventful Saturday night was expensive. Citybox is exactly what it says. You are in a box. While I would understand it if it was to keep costs down, it wasn't cheap. It also was in an ok region, but nothing special was at the doorstep to make this a prime location.it wasn't horrible, but over priced. If i win the lottery, I might consider staying again, as it had facilities that required paying for, like laundrette for 7€, coffee machine for 3€, plates and fridge, but lacking kitchen utensils to prep and cook food. Maybe ok for breakfast?
Stayed 1 night in Jun 2025

10/10 Excellent

RAJKUMAR

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Huw

Stayed 3 nights in Jun 2025

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
1st room exceptional hot and air con not working, but room changed without hesitation by reception staff. Liked the shared facilities including washing machine and kitchen. Unfortunately the air conditioning in the rooms was poor. great central location, 2 minutes walk to Louisa metro.
Stayed 4 nights in Jun 2025

10/10 Excellent

axelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place i like it . A special the luggage storage
Stayed 2 nights in Jun 2025

10/10 Excellent

Samuel

Stayed 3 nights in Jun 2025

10/10 Excellent

Nemia

Travelled with partner
Liked: Cleanliness, amenities
nice location and clean hotel
Stayed 3 nights in May 2025

10/10 Excellent

Evangelina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in this place, very convenient to most sightseeing places in Brussels..
Stayed 1 night in May 2025

2/10 Terrible

maria, surprise

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
I was so disappointed about this hotel I wanted to give them a good rating but I’m so mad I was charged twice one in my master card then boa Credit card I called Expedia, Expedia called city box, they kept saying I was only charged one time I have receipts to show them I sent it to Expedia, still denying that I was charged twice
Stayed 1 night in May 2025

10/10 Excellent

Licen, PALO ALTO

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
great hotel with convenient check in and check out. Its kitchen and laundry are plus for travelers.
Stayed 2 nights in May 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Ondrej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Daniela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 1 night in Feb 2025

10/10 Excellent

Adesola Oladapo Olapade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was in the right location, you don't have to travel to visit place. Everything is around you that you want. The facility is clean and the staff are great and helpful.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Michael

Liked: Staff & service, room comfort

Just two issues but all was good

Hotel is centrally located in Brussels (closest metro line is Louise but also extremely walkable if you are up for a little exercise). Hotel is very modern and self check in and out machine… very convenient, rooms are great (we got the one next to the street, which is fine but during like festivals or events, the sound can be bad.. 😅) However two issues staying here recently (at least 1st week of May 2025)… 1. Entire Hotel turned up the heaters so the room gets hot (you can manually shut it off but some of heat will still flow inside). Therefore this is a “centrally” controlled Cooling/Heating hotel even though you have options to either turn on A/C or Heating.. So had to crack open the window but at the time, too much craziness was happening so it was noisy 2. Bathroom is tiny.. and the shower itself, the water pressure was a bit weak and also the drain itself is clogged… they need to make sure there isn’t a pool of water hovering and waiting to be drained out 3-5 mins afterwards, it should be microseconds that the water should drain out… maybe too many hairs from previous guests?? Otherwise, good stay, especially solo
Stayed 1 night in May 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel for what you pay for
Stayed 8 nights in Apr 2025

10/10 Excellent

Ronnelle

So, this is advertised as a sustainable building. I was not exoevting much, but I was happily surprised. There's no TV, phone or other amenities, but there is great speed WiFi and a hairdryer. The room is modernly designed. I really enjiyed my stay! Oh! The bed is sooooo comfortable. The room I was booked in had a large wondow, so great lighting. The hotel is in a prome location, near the high street. Therefore, numerous stores, restaurants and access to public transport. This will be my go to for my furire Belgium stays. The check-in process is quite quick- all computerised, however there is a host office near by if you need support.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ondrej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Gitta

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025