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Hacienda AltaGracia, Auberge Collection

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Couples treatment room(s), sauna, hot tub, steam room, body treatments
Free toiletries, hair dryer, bathrobes, towels
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Egyptian cotton sheets, premium bedding, free minibar items
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Contiguo Escuela Sta Teresa de Cajon, Cajón, San Jose
  • Place, Alexander Skutch Bird Sanctuary
    ‪20 min drive‬
  • Place, Topolandia
    ‪39 min drive‬

Room options

View all photos for Room, 1 King Bed (Casita)

Egyptian cotton sheets, premium bedding, free minibar items

Room, 1 King Bed (Casita)

  • Sleeps 3

View all photos for Room, 1 King Bed (Casita)

Egyptian cotton sheets, premium bedding, free minibar items

Room, 1 King Bed (Casita)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room (Casita)

Egyptian cotton sheets, premium bedding, free minibar items

Double Room (Casita)

  • Mountain view
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Casa)

Egyptian cotton sheets, premium bedding, free minibar items

Room (Casa)

  • Mountain view
  • 122 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Casa con Piscina)

Room (Casa con Piscina) | Egyptian cotton sheets, premium bedding, free minibar items

Room (Casa con Piscina)

  • Mountain view
  • 122 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Casona con Piscina)

Private pool

Room (Casona con Piscina)

  • Mountain view
  • 167 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room (Casa Grande)

Egyptian cotton sheets, premium bedding, free minibar items

Grand Room (Casa Grande)

  • Mountain view
  • 169 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Grand Room (Casa Grande con Piscina)

Grand Room (Casa Grande con Piscina) | Mountain view

Grand Room (Casa Grande con Piscina)

  • Mountain view
  • 167 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Grand Room (Casita Grande)

Egyptian cotton sheets, premium bedding, free minibar items

Grand Room (Casita Grande)

  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

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About this property

Hacienda AltaGracia, Auberge Collection

Along with 3 restaurants, this hotel has 2 outdoor pools and a full-service spa. Valet parking is free. Additionally, an indoor pool, 2 poolside bars and 2 bars/lounges are on-site.
Hacienda AltaGracia, Auberge Collection offers 50 accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 50-inch LED televisions come with premium digital channels.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools and 2 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Well has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
During your stay at Hacienda AltaGracia, Auberge Collection, you'll be close to Alexander Skutch Bird Sanctuary. Enjoy features like free valet parking, plus 2 outdoor pools and 3 restaurants.
  • Free valet parking
  • Options for a bite to eat or a refreshing drink include 3 restaurants, a coffee shop, 2 poolside bars and 2 bars/lounges
  • Take a swim in the indoor and 2 outdoor pools or soak in the 2 hot tubs
  • Treat yourself to thalassotherapy, massages or aromatherapy at The Well
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • 26.7 miles (43 km) from Marino Ballena National Park and 27.1 miles (43.6 km) from Nauyaca Waterfalls
  • Airport and local-area shuttle service available for a fee
Some rates at Hacienda AltaGracia, Auberge Collection are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hacienda AltaGracia, Auberge Collection offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with an indoor pool and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges.

A children's pool, a fitness centre, and spa services are also featured at the luxury Hacienda AltaGracia, Auberge Collection. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Cajón hotel.

Hacienda AltaGracia, Auberge Collection has 3 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Hacienda AltaGracia, Auberge Collection are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All meals, snacks and select beverages included
Premium soft drinks included
In-room minibar (non-alcoholic beverages included)

Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Horseback riding/rentals
  • Indoor pool
  • Library
  • Mountain biking
  • Ropes course
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Art supplies
  • Children's books
  • Children's games
  • Children's pool
  • High chair
  • In-room babysitting
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Living room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 floor
  • Built in 2014
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 375 per vehicle (return, maximum occupancy 6)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Hacienda AltaGracia, Auberge Collection offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda AltaGracia Hotel San Isidro de El General
Hacienda AltaGracia Hotel
Hacienda AltaGracia San Isidro de El General
Hacienda AltaGracia Auberge Resort San Isidro de El General
Hacienda AltaGracia Auberge Resort El General
Hacienda AltaGracia Auberge San Isidro de El General
Hacienda AltaGracia Auberge El General
Hacienda AltaGracia Auberge G

Hacienda AltaGracia, Auberge Collection Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 33 out of 36 reviews
Rating 8 - Good. 2 out of 36 reviews
Rating 6 - Okay. 1 out of 36 reviews
Rating 4 - Poor. 0 out of 36 reviews
Rating 2 - Terrible. 0 out of 36 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Caralee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing short of amazing!
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Auberge properties and this is one of the nicest I have stayed at! Loved everything about it.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Martyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties in the world. Everything is world class and you truly feel special. The rooms are spacious and elegant. Everyone knows your name and you have all your needs addressed before you can even think about it!
Stayed 3 nights in Jun 2025
Verified

6/10 Okay

rajiv

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property but understaffed for the amount of money and exclusivity that it represents
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

LAURENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I read other reviews, thought they must be exaggerated or fake, but this place really is everything others say. Absolutely beautiful property. Warm, friendly caring staff. Loved the private flight experience to and from SJO. Waterfall hike tour. A little more challenging than we were first led to expect, but we made it, LOVED it! Casitas beautiful. Huge! Spa and fitness and pools all excellent, big, new. Only minor criticisms: Fitness centre equipment a little limited. No leg machines. Food is overall very good, but some dishes a little underwhelming. Breakfasts excellent. In-room dining, so-so. Understandably food is pricey, as to be expected for the stature of the property. We spent an average of $170 US per adult per day for meals. We don’t drink much. Adds up.
Stayed 5 nights in Feb 2019
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jungle Paradise

Amazing Resort, not too much going on locally but the location is stunning and so are the staff--great for a detox and rest
Stayed 5 nights in Feb 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alta Garcia exceeded expectations. Wonderful location, outstanding views on sunset and sunrise in the Costa Rican mountains, great activities, excellent service
Stayed 3 nights in Feb 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Très bel établissement mais les services offert ne tiennent pas trop compte de la protection de l”environment
Stayed 1 night in Jan 2019
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back!

We loved our stay here! It was the perfect vacation to ring in the new year. We highly recommend taking a private plane to the resort. Hacienda AltaGracia is the perfect combination of relaxation and activity. We loved the horseback rides, the ultralight flight, hiking and relaxing by the gorgeous infinity pool. The resort grounds are gorgeous. The food is great. The breakfast is top notch. The staff is top notch. We will be back!
Stayed 6 nights in Dec 2018
Verified

10/10 Excellent

Parisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place in every possible way. The property is absolutely gorgeous.Clran and pristine, and a paradise if you like horse back riding.. super luxury, the hotel has its own private plane to get there. 30 min flight to San Jose..
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent but expensive

Overall amazing, its a bit expensive for the area for sure. Also not much to do in the area, off of the property, unless you want to drive for an hour or more. STUNNING Location
Stayed 3 nights in Jun 2018
Verified

10/10 Excellent

Lambie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tropical paradise

Your every need is attended to without any problem. Beautiful setting with five star accommodations, friendly staff and top class facilities. Breakfast and lunches were amazing but we were a bit disappointed with the dinner menu. Would definately go again in a heartbeat!
Stayed 8 nights in Mar 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great getaway

Peaceful place in the mountains/hills of Costa Rica. People were fantastic. From Karla the valet , Diego the bartender, Pablo / Miguel the horsemen they were personal And effective. We had a great time..
Stayed 3 nights in Mar 2018
Verified

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay

You can be as busy or chilled out as you want to be. The location is fabulous and the resort is perfection. Beautiful spa with large indoor salt water pool. The food was great and the staff were very attentive. I highly recommend flying from San Jose to San Isidro del General. Traffic around San Jose is a nightmare.
Stayed 7 nights in Jan 2018
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in the mountains near San Isidro

It was the healing experience my family needed. The resort is a welcome change from city life in America. Everyone is so warm and friendly and it takes you back to what is important in life: reconnecting with beautiful people and nature.
Stayed 4 nights in Jan 2018
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the finest hotels in the world.

The staff, when it came to booking and helping with ideas for our holiday, were amazing. The resort is breathtaking. The casitas (villas) are first rate, the location is stunning and the staff could not help you enough. Super friendly and very professional. I want to go back soon.
Stayed 6 nights in Dec 2017
Verified

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Costa Rica Jewel

Superb locale, staff, food, and atmosphere!! Fabulous service and amenities. The staff treats you like family and royalty at the same time. Multiple activities to choose or just relax. Grounds are heavenly and the climate can be variable but beautiful! Would recommend highly to anyone coming to Costa Rica--the hotel is the very meaning of "Pura Vida"
Verified

10/10 Excellent

Bramwell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding resort with horse staples

We stayed 4 nights at this great resort over Christmas 2017 in two Casitas together with our daughter and her boyfriend. The service at AltaGracia is exceptional and excellent. Never saw such personal and high class hospitality in a hotel.
Verified

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel I've ever stayed.

Wow. Just wow. Personalized attention. Gorgeous room. Beyond delicious restaurant. Huge spa. Is the best hotel I've ever stayed.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bel emplacement en montagne

Tout est parfait. Nous y retournerions. Magnifique Bungalow.
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uno de los mejores hoteles en Costa Rica

Excelente hotel. Lo recomiendo. Elegante y confortable. La atención es de primera.
Verified

10/10 Excellent

Ligia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Descanso de los reyes.

Fue de mucho descanso, con una atención esmerada de parte del Personal. Y con vistas maravillosas de Las montañas.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Die gebuchte , bezahlte und von Hotel. com schriftlich bestätigte Zimmerkategorie wurde uns trotz mehrmaligem nachfragen nicht ermöglicht, da alle Casitas ausgebucht seien! Statt der Casita erhielten wir für diese 4 Nächte eine Suite. Das down grade hat uns sehr überrascht und verärgert! Das Verhalten des zuständigen Managers war absolut unprofessionell. Schade für dieses wirklich wunderschöne Hotel ! Das gesamte Personal war sehr freundlich. Das Essen und die Freizeitabgebote sind im Vergleich zu anderen gleichwertigen Hotels stark überteuert.